This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Friday, February 19 @ 10 am – 11 am

REASON FOR IMPACT: The KACE Ticketing system may experience an outage today as we work with a vendor to resolve stability issues we have been recently experiencing.

ADDITIONAL INFORMATION:

·         If the system experiences an outage it will be brought back up shortly after.

·         Any ticket updates sent by email will need to be manually added by queue owners during any outage period.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Network: Firewall Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m. [COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wed, Feb. 10, 2021 from 5:00 a.m.- 6:30 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~2-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       A security vulnerability has been identified which necessitates upgrading our firewalls.

·        Internet access will be intermittent as equipment is rebooted

·        VPN connections may disconnected

·        VPN Clients will automatically ask you to upgrade once our maintenance is completed

·        All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.[COMPLETE]

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Friday, Jan. 29, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~3-5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall.

ADDITIONAL INFORMATION:

·       Additional work on our primary firewalls is required.  This will necessitate the rebooting of the firewalls again.

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Network: Firewall and VPN Planned Maintenance

Wednesday, Jan. 27, 2021 from 5:00 a.m.- 6:00 a.m.

SYSTEMS IMPACTED: Inbound and Outbound Internet will be intermittingly unavailable for short periods (~5 minutes).

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine updates on our firewall and VPN services.

ADDITIONAL INFORMATION:

·       Our primary firewalls will need to be rebooted as part updating software

·         Internet access will be intermittent as equipment is rebooted

·         VPN connections may disconnected

·         VPN Clients will automatically ask you to upgrade once our maintenance is completed

·         All internal services will continue to work as normal including phone services.

·      Thank you for your patience as we conduct this important work.

·      For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE Ticketing System: System Maintenance

Wednesday, January 27 @ 6 am – 7 am

REASON FOR IMPACT: The KACE ticketing system will be taken down so we can perform maintenance on a back end system to ensure system reliability.

ADDITIONAL INFORMATION:

·         KACE will be inaccessible during the maintenance window.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Friday, January 22 @ 1 p.m. – 4 p.m.

REASON FOR IMPACT: Technology Services will be disabling unused software to prevent outages on our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, January 10, 2021 from 6 a.m.-6 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance

Saturday, January 9, 2021 from 6 a.m. – 8 p.m.

REASON FOR IMPACT: Technology Services is updating their Internet/Network infrastructure. People connecting to the campus network via on campus, vDesk, or VPN may experience intermittent connectivity loss throughout the maintenance window. All devices connecting to the campus network such as printers, phones, and computers will be impacted.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

ADDITIONAL INFORMATION:

·         People accessing the campus network will lose connectivity intermittently throughout the day.

·         People accessing Puget Sound systems and applications will lose connectivity intermittently throughout the day.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

NETWORK: Intermittent Network Outage

Thursday, December 10, 2020 [Resolved]

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

ADDITIONAL INFORMATION:

·        Update: We believe the issue was due to a device having issues.  We will continue to monitor throughout the day.

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below:

NETWORK: Intermittent Network Outage

Thursday, December 10, 2020

REASON FOR IMPACT: We are currently experiencing intermittent network outages on campus.

ADDITIONAL INFORMATION:

·        We are investigating the cause.  Currently all network services are working.

·        No further information at this time

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below.

Email: Certificate Renewal

Thursday, December 9 @ 6 a.m. – 7 a.m.

REASON FOR IMPACT: Email system security certificates will be expiring soon and need to be replaced with new security certificates.

ADDITIONAL INFORMATION:

·         During the maintenance window end users may be briefly disconnected from our email system as the certificates are replaced.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Wednesday, December 9 @ 4 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

This is an announcement from Technology Services (TS). Please see details below.

Phone: System Maintenance

Tuesday, December 8 @ 3 p.m. – 5 p.m.

REASON FOR IMPACT: Technology Services will be installing security patches to our phone system.

ADDITIONAL INFORMATION:

·         Phones and voicemail will continue to operate normally during the maintenance window.

·         During the maintenance window there will be periods of time where the phone system will not be redundant.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.