[Updated 7/28/2014 8:38 am] The database issue has been resolved. Thank you again for your patience.
[Original Post] We are currently experiencing an issue with new connections to our PeopleSoft database. New connections (such as those required by batch jobs or reports) are currently producing errors. We apologize for the inconvenience, and appreciate your patience as we work to resolve this issue.
[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!
[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.
Some members of the campus community reported email delivery issues over the weekend of July 12-13. There was an issue with our email server that has been corrected. We appreciate your patience and apologize for any inconvenience this may have caused.
Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.
Some members of the campus community are seeing a login screen in their browser:
This screen is part of our campus network security system, and you should be able to authenticate with your Puget Sound username and password. We are investigating why this prompt is occurring. If you have any further issues or questions, please contact the Technology Service Desk at 253.879.8585. Thank you!
Moodle will be unavailable due to a planned system upgrade beginning at 12 pm on Saturday, June 28. We anticipate that it will be available for use again on Monday, June 30 at 12 pm.
[Updated 5/06/2014 8:15 am] All email filtering is functioning normally at this time. Please feel free to contact the Technology Service Desk at 253.879.8585 if you have any questions. Thank you for your patience!
[Original] Some members of the campus community have reported receiving an increased number of junk email messages. Unfortunately, we are having an issue with Outlook and Outlook Web Access (Webmail) junk email filtering not functioning at the moment. While junk email is still being filtered on the email server, any local junk email settings or filtering that you may have set up in Outlook or Webmail are not being applied. We apologize for the inconvenience and are working to resolve this issue. If you have any questions, please contact the Technology Service Desk at 253.879.8585.
[Updated 04/18/2014 12:45 pm] The maintenance is complete. Thank you!
[Original] PeopleSoft (Campus, HR, and Financials) will be unavailable due to emergency maintenance today, from 12:00pm – 1:00pm. We apologize for the inconvenience.
[Updated 4/17/2014 3:30 pm] The last remaining issue with Puget Sound hosted list-servs has been resolved! All email delivery has been restored. Thank you very much for your patience while we’ve worked through all of these issues.
[Updated 4/17/2014 10:00 am] Most email delivery issues have been resolved. We are working on resolving one last issue with Puget Sound hosted list-servs. There may be delivery delays with email from Puget Sound list-servs this morning while work is in progress. Please contact the Technology Service Desk at 253.879.8585 if you have any questions or concerns. Thank you!
[Updated 4/15/2014 8:00 am] There may be intermittent delays with email delivery while additional troubleshooting is performed today. We appreciate your patience as we work to resolve this issue.
[Updated 4/14/2014 6:00 pm] Email delivery to and from external (non-Puget Sound email addresses) has been restored! There still may be a delay with Puget Sound hosted listservs, and we will work to resolve that next. We apologize for the inconvenience.
[Updated 4/14/2014 3:30 pm] The issue with MachForms is resolved! We are still working to resolve the initial issue with email delivery. Thank you for your patience!
[Updated 4/14/2014 3:00 pm] We have also discovered that MachForms are also affected by our email issue. We appreciate your patience as we work to resolve this as quickly as possible.
[Original] Members of the campus community have reported difficulties with receiving email from external (non-Puget Sound) email addresses. This is related to the server maintenance and resulting delivery interruptions from yesterday. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
Some printers and computers are having network connectivity issues, meaning that printing or remoting into those computers is unavailable at the moment. We are aware of the issue and are working to resolve it as quickly as possible. We apologize for the inconvenience.
[Updated] The maintenance was completed as planned. Thank you!
[Original Post] Moodle will be intermittently unavailable during a scheduled maintenance period on Thursday, January 9, beginning at 9:00 pm to Friday, January 10 at 8:00 am. An update will be posted once this maintenance is completed. Thank you for your patience and support!
[Updated 11/20/13 4:09 pm] The issue has been resolved. Thank you again for your patience.
[Original] Some members of the campus community have reported permission-related issues with some Soundnet sites. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
[Updated 11/18/13 10:45 a.m.] Access to PeopleSoft HR was restored at 8:52 a.m. this morning. Again, we apologize for the inconvenience.
[Original] PeopleSoft HR is currently unavailable, due to an unexpected issue that we are working to resolve. Other PeopleSoft environments (Campus, Financials) do not seem to be affected. We apologize for the inconvenience, and hope to restore access as soon as possible.
Shortly after 10:10 am., the university website and associated services such as the content management system (Big Tree) will be briefly unavailable for scheduled maintenance. This maintenance will result in a short downtime of up to 5 minutes. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!
[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide. Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues. We realize this is very frustrating, and we apologize for the inconvenience. Thank you so much for your patience.