[Updated 7/15/2015 8:30 am] Access to vDesk has been restored as of 8:30 am. Thank you for your patience.
[Original Post] vDesk is currently unavailable. Navigating to vdesk.pugetsound.edu results in a Citrix Internal Error page. We apologize for the inconvenience and are working to resolve this issue.
[Updated 06/19/2015 10:45 am] Access to email via Webmail has been restored for all of the campus community. We apologize again for the inconvenience and thank you for your patience.
[Original Post] Some members of the campus community have reported that they have been unable to access their email via Webmail. After logging in, Webmail does not load their mailbox and appears to hang. We apologize for the inconvenience and are working to resolve this issue.
[Updated 10:43 a.m. 6/15/2015] Our internet service provider has communicated that this issue was resolved. These problems were due to a region-wide routing issue, and continued until about 8 p.m. Saturday night.
[Updated 1:45 p.m. 6/12/2015] Some of the issues have been due to versioning issues with the VPN client, which have been resolved. Many other members of the campus community still report being unable to connect. This has been traced to problems at our internet service provider. They are currently trying to resolve the issue.
[Original] Members of the campus community have reported difficulty connecting to our VPN. We apologize for the inconvenience, and are working to restore access as quickly as possible.
Access to vDesk has been restored. Please contact the Technology Service Desk if you experience any difficulty accessing vDesk. We apologize again for the inconvenience.
[Original Post] We have received reports from members of the campus community who are off-campus using Mac OS 10.10 (Yosemite) that they are unable to launch vDesk applications. They receive a certificate error, and the application does not launch. We have not yet received reports from members who are using other versions of the Mac OS or Windows, but they may be affected as well. On-campus access to vDesk has been unaffected.
We apologize for the inconvenience and are working to resolve this issue as quickly as possible.
[Updated 4/6/2015 12:15 pm] Access to PeopleSoft Campus has been restored. We apologize again for the inconvenience.
[Original Post] Members of the campus community have reported that they are unable to login to or access information from PeopleSoft Campus. We apologize for the inconvenience, and we are working to restore access as quickly as possible.
[Updated 4/1/2015 6:52 pm] Printing has been restored. Thank you for your patience.
[Original Post] Members of the campus community have reported issues using vDesk applications to print to classroom and lab printers. We apologize for the inconvenience, and are working to resolve this issue as quickly as possible.
[Updated 03/23/2015 11:30 am] webmail.ups.edu is functional again, and redirects to webmail.pugetsound.edu as it should.
[Original Post] Members of the campus community have reported that navigating to webmail.ups.edu is not functioning. It is giving a “the connection was reset” or similar error message depending on the web browser they are using. Email functionality is not affected; you may still reach Webmail by navigating to webmail.pugetsound.edu, and we are investigating why the redirect is not working. Thank you.
[Updated 2/22/2015 4:00 pm] The maintenance is complete. We hope you enjoy the new look and feel of our Online Service Desk.
[Original] Our Online Service Desk will be unavailable due to scheduled maintenance from 9 pm on Saturday, February 21, to 5 pm on Sunday, February 22. Members of the campus community will be unable to view their tickets in our ticketing system during the scheduled maintenance window.
An update will be posted once this maintenance is complete. Thank you for your patience!
[Updated 1/8/2015 9:00 am] vDesk is now available. Thank you for your patience.
[Original Post] vDesk is currently unavailable. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.
[Updated 12/3/14 9:50 am] Access to PeopleSoft Campus has been restored. We appreciate your patience.
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Campus. We apologize for the inconvenience, and are working to restore access as soon as possible.
[Updated 11/12/14 10:00am] The issue has been resolved. Thank you for your patience!
[Original Post] Our student print server (printers.pugetsound.edu) is currently not processing print jobs. This is affecting printing in lab environments. We are working to resolve the issue as quickly as possible, and we apologize for the inconvenience.
[Updated 9/28/2014 4:50 pm] Email is available again. Thank you for your patience!
[Original post] Puget Sound campus email service will be interrupted for the next few hours. This will affect all campus users. Once restored, users need not take any action: email on mobile devices and personal computers will just begin to function normally again. We apologize for the inconvenience.
[Updated 8/12/2014 7:30 am] PeopleSoft HR and PeopleSoft Financials are now available for use again. Thank you for your patience!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft HR and PeopleSoft Financials. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
[Updated 8/11/2014 1:30 pm] vDesk applications are available. Thank you for your patience!
[Original Post] vDesk applications are currently unavailable at the moment. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
[Updated 8/11/2014 8:40 am] PeopleSoft HR is now available. Thank you again for your patience.
[Updated 8/11/2014 8:30 am] PeopleSoft Financials is now available. We are continuing to work on PeopleSoft HR. Thank you!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Financials and PeopleSoft HR. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.