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Dear members of the Puget Sound community, Technology Services (TS) will be performing scheduled maintenance on our network security devices. No outage or interruption to services are expected. Details on the maintenance being performed are available below: Network Security Devices (Firewalls): Configuration Updates Tuesday, December 19 | 5 p.m. – 5:30 p.m. WHAT YOU SHOULD KNOW:
For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. |
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TS Service Desk Walk-In Support: Tech Center in Collins Library Phone Support: (253) 879-8585 Online Help: https://www.pugetsound.edu/osd (Logon Required) Email Support: servicedesk@pugetsound.edu |
Author Archives: fofchan
{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m. [COMPLETE]
{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tuesday, Oct 17, 6:00 a.m. – 6:30 a.m.
{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 9:30 p.m. [COMPLETE]
{PUGETSOUND NETWORK}: Planned Maintenance – June 15, 8:30 p.m. – 11:30 p.m.
{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [COMPLETE]
{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m. [UPDATE]
{PUGETSOUND NETWORK} Planned Firewall Maintenance – March 13 and 14, 5:30 a.m – 8:00 a.m.
{PUGETSOUND SYSTEMS}: Unplanned Interruptions, Friday Jan 14, 10 a.m. – 1:30 p.m. [RESOLVED]
This is an announcement from Technology Services (TS). Please see details below:
Update [1/14/2022 1:39 p.m.]: This incident is resolved. An issue with a configuration change in the firewall was rolled back. If you continue to experience issues, please contact the Technology Service Desk at 253-879-8585 (option 2).
Puget Sound Systems and Applications: Unplanned Interruptions
Friday, January 14, 2022 from 10 a.m.- 1:30 p.m. [RESOLVED]
SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:
Email to external addresses
Login to Puget Sound Systems
Okta
vDesk
Various Puget Sound systems and applications
REASON FOR IMPACT: Investigating network issues impacting services.
ADDITIONAL INFORMATION:
· Thank you for your patience as we work to resolve these issues.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.
{PUGETSOUND SYSTEMS}: Unplanned Interruptions, Friday Jan 14, 10 a.m. – ongoing
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Systems and Applications: Unplanned Interruptions
Friday, January 14, 2022 from 10 a.m.-ongoing
SYSTEMS IMPACTED: We are experiencing unplanned issues with the following systems:
Email to external addresses
Login to Puget Sound Systems
Okta
vDesk
Various Puget Sound systems and applications
REASON FOR IMPACT: Investigating network issues impacting services.
ADDITIONAL INFORMATION:
· Thank you for your patience as we work to resolve these issues.
· For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.
{Puget Sound Login}: Unplanned Partial Outage – Wednesday, November 17 @ 2:30 p.m. – 4:37 p.m. [RESOLVED]
Puget Sound Login: Unplanned Partial Outage
Wednesday November 17, 2021 @ 2:30 p.m. – 4:37 p.m. [RESOLVED]
SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:
· GET
· OCLC
· Primo
· Tao
REASON FOR IMPACT: A change 10 days ago from a service provider unexpectedly caused issues which resulted in failures updating metadata necessary to complete the login process between various systems.
If you have additional questions, please contact the Technology Service Desk at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.
{Puget Sound Login}: Unplanned Partial Outage – Wednesday, November 17 @ 2:30 p.m. – current
Puget Sound Login: Unplanned Partial Outage
Wednesday November 17, 2021 @ 2:30 p.m. – current
SYSTEMS IMPACTED: Third-party systems with authentication configured via InCommon are impacted. After logging in, an “Authentication Error” message appears. The following systems (incomplete list) are known to be affected:
· GET
· OCLC
· Primo
· Tao
REASON FOR IMPACT: Under investigation.
Thank you for your patience as we work to resolve the issue. For support questions please contact the Technology Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.
{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7-8 [RESOLVED]
This is an announcement from Technology Services (TS). Please see details below:
Update [4/9/21 9:35 a.m.]: This incident is resolved. After thorough investigation, Technology Services has determined that no unauthorized access was detected during the course of this incident. As a reminder, please make sure that you utilize strong passphrases and that your Puget Sound password is different than what you may use for social media sites or other online accounts as it is one of the most effective ways to ensure the safety of your own account. We appreciate your patience as we worked to mitigate the situation. Please know that Technology Services will continue exploring and pursuing ways to better detect and prevent these incidents from causing disruption to campus members in the future. Thank you.
Puget Sound Accounts: Unplanned Interruptions
Wednesday April 7-8, 2021
SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.
REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.
ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.
For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.
{Puget Sound Accounts}: Unplanned Interruptions – Wednesday, April 7 @ 11 a.m. – current
This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Accounts: Unplanned Interruptions
Wednesday April 7, 2021 @ 11 a.m. – current
SYSTEMS IMPACTED: Certain Puget Sound accounts are being locked. This is caused by multiple unsuccessful login attempts to specific usernames from any source. Due to the account lock, users may be unable to access various Puget Sound systems during the lockout period.
REASON FOR IMPACT: There may be external non-campus members attempting to log on to campus accounts with incorrect passwords. As indicated by the account locks, the attempts have largely been unsuccessful. Technology Services is monitoring the situation and taking appropriate steps to thwart further attempts that may cause disruption to Puget Sound accounts.
ADDITIONAL INFORMATION: If you are having trouble logging in to your account with your current password, you may be affected by this incident. The recommended course of action is to either wait for your account to automatically unlock or call the Service Desk at 253-879-8585 (option 2) to immediately unlock your account. Call volume may be higher than normal at this time. Please note that changing your password will not resolve the issue.
For support questions please contact the TS Service Desk via phone at 253-879-8585. Business hours are Monday through Friday, 8 a.m. – 5 p.m.
[RESOLVED] Moodle Coding Error
Our Educational Technology Team has resolved the issue with Moodle from 8/1/17. Please contact the Technology Service Desk if you have questions or the issue persists (servicedesk@pugetsound.edu or 253-879-8585 option 2).