Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Thursday, June 15 @ 8:30 p.m. – 9:30 p.m. [COMPLETE]

UPDATE:

• 6/15/2023 at 9:30 p.m. – The scheduled network maintenance is now complete. Please report any issues to the Technology Service Desk.

REASON FOR IMPACT:

Technology Services (TS) will be performing critical maintenance to our campus firewalls in order to improve the security of our network. A firewall is a network security device that controls network access and traffic flows. For continued network functionality, it is important to perform maintenance on this key infrastructure component and move its operation to supported hardware and software.

SYSTEMS IMPACTED: 

• External access to systems hosted on campus, such as myPugetSound and network shares, will be unavailable. 

• All other systems requiring network connectivity on the Puget Sound campus such as physical phones and printers will be unavailable.

• GlobalProtect VPN will be unavailable. 

• Inbound and outbound internet access (WiFi and Ethernet) will be unavailable during the maintenance window. 

ADDITIONAL INFORMATION:

• Access to Canvas, email, Google Workspace, the university website (pugetsound.edu), and Zoom phone app will not be affected.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu