Monthly Archives: August 2024

{ZOOM}: Planned Changes, Tuesday August 27, 7:30 a.m. – 8 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m. [COMPLETE]

ADDITIONAL INFORMATION

  • To log in to Zoom in a browser, sign in to login.pugetsound.edu and click on the “Zoom” tile. 
  • To log in to Zoom on the Zoom desktop or mobile app, click the “SSO” button and enter “pugetsound-edu” as the company domain. Alternately, click “I don't know the company domain” then enter your email address and click “Continue.” You will be redirected to login.pugetsound.edu to sign in.


SYSTEMS IMPACTED:

  • TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

  • Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

  • The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected.

  • If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

  • If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Tuesday August 27, 7:30 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m.

SYSTEMS IMPACTED:

  • TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

  • Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

  • The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected.

  • If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

  • If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{GUEST WIRELESS NETWORK}: Planned Maintenance, Thursday August 22, 6:30 a.m. – 7:40 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Guest WiFi: Planned Maintenance

Thursday, August 22 | 6:30 a.m. – 7:40 a.m. [COMPLETE]

ADDITIONAL INFORMATION

  • Thank you for your patience as the maintenance window took longer than expected due to some unexpected issues which are now resolved. 

SYSTEMS IMPACTED:

  • PS-GuestAccess wireless network

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment, TS will be making routing changes to the PS-GuestAccess wireless network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, internet access on the PS-GuestAccess WiFi will be intermittently unavailable. 

  • The university wired network, PS-CampusAccess WiFi, and blue emergency towers should not be affected. 

  • If you experience connectivity issues on the PS-GuestAccess wireless network after the maintenance window is complete, please submit a ticket. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{GUEST WIRELESS NETWORK}: Planned Maintenance, Thursday August 22, 6:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Guest WiFi: Planned Maintenance

Thursday, August 22 | 6:30 a.m. – 7 a.m.

SYSTEMS IMPACTED:

  • PS-GuestAccess wireless network

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment, TS will be making routing changes to the PS-GuestAccess wireless network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, internet access on the PS-GuestAccess WiFi will be intermittently unavailable. 

  • The university wired network, PS-CampusAccess WiFi, and blue emergency towers should not be affected. 

  • If you experience connectivity issues on the PS-GuestAccess wireless network after the maintenance window is complete, please submit a ticket. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun August 11, 6 a.m.-6 p.m [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 11 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Technology Services Early Closure Notice – Thurs Aug 8 @ 1 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

On Thursday, August 8 at 1 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an off-campus, team gathering.

During this time, limited services will be available from the following areas:

  • Service Desk Support

  • Print and Copy Services (PCS)

  • Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun August 11, 6 a.m.-6 p.m

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 11 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WIRELESS NETWORK}: Planned Maintenance, Monday, August 5, 6:30 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

All wireless network (WiFi) connections

SYSTEMS IMPACTED: 

  •   All campus WiFi networking across campus


REASON FOR MAINTENANCE:

  • Technology Services will be restarting the wireless network controllers to perform maintenance and eliminate periodic problems with computers disconnecting from WiFi unexpectedly.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, WiFi networking will be entirely unavailable during the maintenance period. 


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu