Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Regester Wi-Fi: Planned Maintenance

Monday, September 23 | 10:00 a.m. – noon

SYSTEMS IMPACTED: 

• Regester Wi-Fi

REASON FOR MAINTENANCE:

• Technology Services will be fully replacing the Wi-Fi system on all floors of Regester Hall.

WHAT YOU SHOULD KNOW:

• Wi-Fi will be intermittently unavailable in Regester during the maintenance window.

• Wi-Fi hotspots will be provided in the 1st and 3rd floor lounges during and after the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m.

SYSTEMS IMPACTED:

• TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

• Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

• The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

WHAT YOU SHOULD KNOW:

• No outage or interruption to any Zoom services is expected.

• If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

• If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

On Thursday, August 8 at 1 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an off-campus, team gathering.

During this time, limited services will be available from the following areas:

• Service Desk Support

• Print and Copy Services (PCS)

• Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 11 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

• Campus file servers

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

• vDesk

• Various Puget Sound systems and applications

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

• Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Kittredge, Sculpture, Print & Copy Services, Baker Stadium, President’s House, McIntyre 3rd Floor Network: Planned Maintenance

• Kittredge Gallery, June 12 | 2:00 p.m. – 4:00 p.m.

• Sculpture, June 12 | 2:00 p.m. – 4:00 p.m.

• Print & Copy Services, June 12 | 3:00 p.m. – 4:00 p.m.

• Baker Stadium, June 12 | 3:30 p.m. – 4:30 p.m.

• President’s House, June 12 | 4:00 p.m. – 5:00 p.m.

• McIntyre 3rd Floor, June 12 | 6:00 p.m. – 7:00 p.m.

SYSTEMS IMPACTED: 

• Kittredge Gallery network (WiFi, Phones, Ethernet)

• Sculpture network (WiFi, Phones, Ethernet)

• Print & Copy Services network (WiFi, Phones, Ethernet)

• Baker Stadium network (WiFi, Phones, Ethernet, 11th St Blue Emergency Tower)

• President’s House network (WiFi, Phones, Ethernet)

• McIntyre 3rd floor network (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

• Technology Services will be upgrading firmware on our network switches.

WHAT YOU SHOULD KNOW:

• During the maintenance window, expect full network outages in the locations listed above.

• Card swipe access to the buildings have a local cache and will continue to function.

• Security Services will remain reachable at 253-879-3311 during this time.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu