Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, October 22 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

• KACE Ticketing System (kbox.pugetsound.edu).

REASON FOR MAINTENANCE:

• To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

WHAT YOU SHOULD KNOW:

• The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt, CICE, Langlow, Greek Row, Some West Campus Houses, Some East Campus Houses Network: Planned Maintenance

• Wyatt Hall, Oct 21 | 6:30 a.m. – 7:30 a.m.

• CICE, Langlow & Houses South of N 14th and along/East of N Lawrence, Oct 21 | 10:00 a.m. – noon

• 3206 N 15th St, Oct 21 | noon – 1 p.m.

• Greek Row Fraternities, five houses near them on N Washington, and two residences to the South on Union Ave, Oct 21  | 1:00 p.m. – 2:00 p.m.

SYSTEMS IMPACTED: 

• Wyatt Hall Network (WiFi, Phones, Ethernet)

• CICE, Langlow & Houses South of N 14th and along/East of N Lawrence networks (WiFi, Phones, Ethernet)

• 3206 N 15th St (WiFi, Phones, Ethernet)

• Greek Row Fraternities, five houses near them on N Washington, and two residences to the South on Union Ave networks (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

• Technology Services will be upgrading firmware on network switches

WHAT YOU SHOULD KNOW:

• During the maintenance window, expect full network outages for wired and Wi-Fi devices in the locations listed above

• Card swipe access to the buildings have a local cache and will continue to function

• Security Services will remain reachable at 253-879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Tuesday, October 22 | 8:00 a.m. – noon

SYSTEMS IMPACTED: 

• Anderson-Langdon network

REASON FOR MAINTENANCE:

• Technology Services will be replacing the network switches that provide networking services in Anderson-Langdon with new equipment

WHAT YOU SHOULD KNOW:

• Wired and Wi-Fi networking will be unavailable in Anderson-Langdon during the maintenance window

• Wi-Fi hotspots will be provided in some common areas during the maintenance window

• Card swipe access to the buildings have a local cache and will continue to function

• Security Services will remain reachable at 253-879-3311 during this time

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Wi-Fi Network: Planned Maintenance

Monday, Oct 21 | 6:30 a.m. – 7:15 a.m.

SYSTEMS IMPACTED: 

• All campus Wi-Fi, excluding Regester Hall

REASON FOR MAINTENANCE:

• Technology Services will be installing firmware updates on the campus Wi-Fi system

WHAT YOU SHOULD KNOW:

• Wi-Fi network services will be intermittently unavailable during the maintenance window

• Wired network services will be unaffected by the maintenance

• Security Services will remain reachable at 253-879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Friday, October 18 | 7:30 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

• Anderson-Langdon Network

REASON FOR MAINTENANCE:

• Technology Services will be restarting all the network equipment in Anderson-Langdon to correct a memory issue

WHAT YOU SHOULD KNOW:

• During the maintenance window, all wired and Wi-Fi network connections in Anderson-Langdon will go offline for approximately 15 minutes

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 13 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

• Campus file servers

• myPugetSound.edu

• PeopleSoft Human Resources

• PeopleSoft Financials

• PeopleSoft Campus Solutions

• vDesk

• Various Puget Sound systems and applications

REASON FOR IMPACT:

• To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

• The university network, internet access, and wireless will NOT be affected.

• Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Regester Wi-Fi: Planned Maintenance

Monday, September 23 | 10:00 a.m. – noon

SYSTEMS IMPACTED: 

• Regester Wi-Fi

REASON FOR MAINTENANCE:

• Technology Services will be fully replacing the Wi-Fi system on all floors of Regester Hall.

WHAT YOU SHOULD KNOW:

• Wi-Fi will be intermittently unavailable in Regester during the maintenance window.

• Wi-Fi hotspots will be provided in the 1st and 3rd floor lounges during and after the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m.

SYSTEMS IMPACTED:

• TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

• Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

• The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

WHAT YOU SHOULD KNOW:

• No outage or interruption to any Zoom services is expected.

• If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

• If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Dear members of the Puget Sound community,

On Thursday, August 8 at 1 p.m. Technology Services (TS) and Print and Copy Services (PCS), will be closing early for an off-campus, team gathering.

During this time, limited services will be available from the following areas:

• Service Desk Support

• Print and Copy Services (PCS)

• Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu