Category Archives: Network

Most Puget Sound Systems Not Impacted by ‘Heartbleed’

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Most Puget Sound technology systems including, but not limited to, Cascade, PeopleSoft, Moodle, Mahara, Webmail, and the university’s blog server were not affected by Heartbleed, the serious vulnerability in OpenSSL that has been in the news over recent days.

Technology Services has applied updates to wireless controllers and the university’s web server to address the few areas possibly affected by Heartbleed. We are only recommending a change of Puget Sound password for those users of the university’s content management system (CMS) who have logged into the web server from an Internet connection outside the university’s network. All other users do not need to change their passwords unless they feel inclined to do so as an added precaution.

For questions or assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Scheduled Internet Outage – 3/12/14 [Completed]

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[Updated 10:40 p.m.] The work has been completed without incident.

[Original] Academic buildings on campus may experience an Internet outage due to emergency maintenance scheduled on the K-20 network between 10:00 and 11:00 p.m. today, Wednesday, March 12. The outage is expected to last no more than 15 minutes. Internet service to campus residences will not be affected, but external delivery of email to and from the Puget Sound system may be delayed.

Thank you for your patience during this brief Internet outage.

 

Important Information on the Wireless Network 9/23/13

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We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!

Wireless Network Issues 9/20/13 [Resolved]

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[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.

[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide.  Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues.  We realize this is very frustrating, and we apologize for the inconvenience.  Thank you so much for your patience.

Diversions Wireless Issues 9/18/13 [Resolved]

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[Updated 9/23/13, 2:40 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.

[Original Post] We are working to address the current service issues with the wireless network in high traffic areas, particularly in Diversions Cafe and the Murray Boardroom in Wheelock Student Center. Users are reporting the inability to connect with the wireless or, if they are able to connect, being unable to access the Internet. We realize this is very frustrating, and we apologize for the inconvenience. We hope to resolve these issues soon and will post updates as we have them. Thank you so much for your patience!

Scheduled Wireless Maintenance 9/13/13 [Completed]

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[Updated 9/13/13, 4:47 a.m.] The maintenance was completed at 4:45 a.m., and wireless network service was restored.

[Original Post] We will be applying a software update to our wireless network controllers Tuesday, 9/13,  between 4:00 and 5:00 a.m. The wireless network will be unavailable while we conduct this necessary maintenance. Thank you.

Network and Phone Outage in McIntyre 7/15/13 [Resolved]

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[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!

Web Access Issues 5/28/13 [Resolved]

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[Updated 5/28/13, 12:00 PM] The issue has been resolved, and connections to affected websites have been restored. If you have any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Original Post] We are experiencing issues with accessing content on some websites (e.g., NY Times, Wells Fargo) through our Internet service to academic and administrative buildings. We are working to resolve the problem. Thank you for your patience!

Scheduled Maintenance 5/25/13 [Completed]

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[Updated 3:10 a.m. 5/25/13] The maintenance work was completed.

[Original Post] We will conduct additional maintenance work from 12:00 to 4:00 a.m. on Saturday, May 25, to help ensure the university’s Internet connections are more resistant to unplanned outages. Multiple brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.

SafeConnect Upgrade Scheduled

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Impulse Point will be upgrading our SafeConnect server on Wednesday 5/22 starting at 5:00am PDT.

The upgrade is scheduled to take approximately 2 hours, commencing no later than 8:00am PDT.

During the 2 hour upgrade period the server will fail open allowing all access until the upgrade is complete.

When the server is re-established, any user that is not compliant may be blocked, but all compliant users will not notice any change.