Category Archives: Internet

{Network} Todd/Phibbs Hall Internet Outage, November 15 @ 12:00p

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This is an announcement from Technology Services (TS). Please see details below.

Network: Todd/Phibbs Hall Internet Outage

Wednesday, November 15, beginning at 12:00p

Technology Services is replacing an old emergency power supply in the Todd-Phibbs residence hall. This will impact both wired and wireless connections to the Internet. Downtime is not expected to be more than ~8 minutes.

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Fieldhouse and Aquatics Network Unavailable Due to Scheduled Facilities Maintenance 01/13/2017 [completed]

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[completed 3:00pm]

Facilities has completed their work.

Facilities is performing scheduled electric maintenance in the Fieldhouse. This means all network-related services (phone, internet, wifi) will be unavailable until the power is back on.

Thank you for your patience.

Campus Wifi Disruption [resolved]

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[update] Network Services has resolved the issue with wifi. Thank you for your patience.

[origianl] The Network Team has reported that there are network issues affecting the some parts of campus including Wheelock and the Library. Users may experience a loss of wireless internet connection. We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Network Disruption in South Thompson 10/14/16 [Resolved]

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[Updated 10/14/2016 1:45 pm] As of 1:00 pm, we believe the network issues in Thompson to be resolved. If anyone is experiencing any connectivity issues, please contact the Technology Service Desk. Thank you for your patience.

[Original Post] The Network Team has reported that there are network issues affecting the south part of Thompson building. Users may experience loss of internet connection (both wired and wireless).  We apologize for the inconvenience and are working to resolve the issue as quickly as possible.

Campus Internet Unavailable 4-6 a.m. Friday, 10/30/2015 [Complete]

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[Updated 6:10 a.m.] The tests were completed and the campus internet returned to service about 5:40 a.m.

[Original] Campus internet service will be unavailable during the morning of Friday, October 30th from 4 to 6 a.m. This outage is necessary to perform testing on the maximum performance of our internet link.

Thank you for your patience and cooperation with our efforts to ensure the integrity of our internet service.

Internet unavailable Thursday 10/22/2015n 4:00 a.m. to 5:30 a.m. [Cancelled]

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[Updated 4:24 a.m.] This test was cancelled due to unforseen circumstances

[Original] The internet service for campus will be unavailable from 4 a.m. to 5:30 a.m. as testing is performed on that link. This work is necessary to ensure optimal performance of the internet for the university.

Thank you for your patience with this process.

Internet Unavailable 5-6 a.m. Thursday 10/15/2015 [Complete]

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[Updated 6:18 a.m.] the internet returned to service at 6 a.m. The testing is complete for today.

Thank you for your patience.

[Original] The campus internet connection will be unavailable from 5:00 to 6:00 a.m. the morning of Thursday 10/15, as TS staff perform invasive testing on the connection. This work is necessary for continued optimal performance.

Please bear with us as we endeavor to provide reliable network service, and thanks for your patience!

Internet Unavailable 5-6 a.m 9/17/2015 [Completed]

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[Updated 5:36 a.m., 9/17] The icampus internet returned to service at about 5:20 a.m. Update work  is complete. We were successful in increasing the bandwidth on the connection to 5 Gbps.

[Original] The campus internet connection will be unavailable from 4:00 a.m. to 5:00 a.m. Thursday, 9/17 as we continue work begun last Friday morning  (see http://blogs.pugetsound.edu/tsmaintenance/?p=3503) to upgrade bandwidth from 1 to 5 Gbps.

Thank you.

Internet Unavailable Due to 5 Gbps Upgrade 4-6 a.m. 9/11/2015 [Complete]

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[Update 6:27 a.m., 9/11/2015] Internet service was restored a 6:04 a.m. after an outage of 1 hour, 50 minutes. Due to issues with some non-Puget Sound equipment, the upgrade was cancelled, and Puget Sound’s internet bandwidth remains at 1 Gbps.

[Original] Campus internet service will be unavailable from 4-5 a.m. the morning of Friday, 9/11/2015 as we upgrade service from 1 Gbps to 5 Gbps. Service may also be sporadic from 5-6 a.m. The internet will resume normal operation by 6 a.m.

Thanks you for your patience as we implement this important improvement.

Internet interruption between 5:30 – 6:00 a.m. 8/28/215 [Completed]

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[Update 7:15 a.m.] Internet service was restored at 6:05 a.m. after an outage of 7 minutes. The equipment upgrade was completed successfully. We are currently testing to determine whether this has resolved the issue noted below.

[Original] Internet service will be interrupted for 10-15 minutes between 5:30 and 6:00 a.m. on Friday morning, August 28th. TS staff will be upgrading some network equipment on the internet link in order to solve this issue: http://blogs.pugetsound.edu/tsmaintenance/?p=3460

Thanks in advance for your patience.

Wired network connection issue 8/25/2015 [Resolved]

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[Updated 8/28/2015 2:45 pm] As of 6:00 am this morning, this issue has been resolved. Thank you for your patience!

[Original Post] We are currently experiencing an issue with the quality of service on our wired network. You may experience large (over 500 MB) downloads from Internet sites failing. These downloads can be resumed, and eventually will download successfully. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Brief Internet Interruption between 6 and 6:30 a.m. 8/26/2015 [Completed]

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[Updated 6:29 a.m.]  The work has been completed. Service interruption was less than 10 sec.

[Original] Internet service will experience a brief interruption of less than 5 min between 6 and 6:30 a.m. on the morning of Wednesday, August 26th as we remove some outdated network equipment.

Thank you for your patience and understanding as we continually improve our service.