Databases unavailable, 1/10/2009

Campus email text:
Saturday, January 10, Technology Services will be performing important updates on our database systems. There will be two groups of outages:

5 AM until 8 PM – Cascade and Cascade Web will be unavailable.
9 AM until Noon – Banner, Famis, Basis, and Millennium will be unavailable.

Email, network files and shares, and other network services will not be impacted.

Cascade database is switching to new hardware and upgrading to 10g. Administrative toolset is being upgraded to 10g and deployed on new hardware.
Banner, Famis, Basis, and Millennium will be patched to make them compatible with 10g.

Sophos Anti-Spam Service Outage – Tuesday, October 14th from 5:30-7:30am

All Sophos pure message anti-spam and anti-virus email servers will be down for maintenance from 5:30-7:30am to upgrade the software to the latest version. This upgrade is required to improve spam blocking for UPS email users.

During the upgrade mail should continue to flow between the University and the Internet, but may be slightly delayed at times until the upgrade is complete at 7:30am. The spam quarantine will be unavailable during parts of this outage as well. If the quarantine is not available please check back later in the day.

Update — 10/14/2008 @ 6:54am

All upgrades are complete and working as expected.  Due to the upgrade process some email may have been delayed by a half hour or more, but should now be back to normal.

Spam Quarantine Outage – Friday, October 10th 6:30-8:30am

Starting at 6:30am on Friday, October 10th, the Sophos Spam Quarantine will be down for maintenance.  During this time users will not be able to access their spam quarantines, but mail will continue to be delivered as normal.  The Quarantine is expected to be available by 8:30am.

Update — 10/10/2008 @ 8:30am

Migration is taking longer than expected waiting on replication of small files.  We currently estimate that the Spam Quarantine will be up approximately 9:30am.

Update — 10/10/2008 @ 9:45am

Migration was completed at approximately 9:30am.

Web server replacement (

Next week we will be moving web content on to new web server hardware. This is a routine replacement of an older web server. The move will take place on Tuesday evening, August 19, beginning at 5 PM and ending early morning on the next day, August 20. During this time it will not be possible to update websites on this server; however, the website itself will be available for normal viewing at all times. This will have no effect on content served from the main University web server,

Border Router Upgrade

We have successfully upgraded our network Internet Border Router.  As you might remember we were experiencing problems with our Internet connection due to our existing Border Router being undersized.  We have now successfully upgraded the hardware to properly handle the internet traffic we have experienced and what is projected for this comming academic year.  We hope you will realize higher reliability with this new equipment in place. 

Crystal – problems connecting to SAN

DBA reported problems with CRYSTAL on Saturday, 8/28 in the evening.

Examined system on Monday 8/30 system appears to be unable to communicate with SAN. Cleaned fibre, switch and HBA but no luck.

Examined HBA on 8/31 no LED on card. Called vendor support–3.5 hours later the HBA was considered bad and a new HBA was sent out–4 hour delivery. New HBA installed, but still loading SAN drives. Lights are now working on both HBA and switch.

Called back support engineer at 9am left voice message. Called vendor support at 11 am to talk with another engineer and was told our call would be assigned to another engineer. Original engineer called back at 4pm to apologize that another engineer had not been assigned. Dual entries seen in switch, old entry removed and system rebooted and SAN drives are not visible.

Restarted databases.