Category Archives: Email

[Completed] Production Maintenance Window 06/26/2011 from 8:00 AM to 4:00 PM

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The Quarterly Patch Maintenance has been completed and all systems are back on line. The next production patch Maintenance window is scheduled to be on the 31st of July 2011.

The next production maintenance window is Sunday, June 26th, from 8:00 AM to 4:00 PM.
From 8:00 AM to 4:00 PM, all services may be intermittently or entirely unavailable, including:

• E-mail
• Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
• Personal and departmental file shares (on Alexandria and Merlin2)

Database services such as Cascade should not be affected during this Patch Maintenance Window.

[Completed] Production Monthly Maintenance Sunday the 24th April 2011 from 8 a.m to 12 p.m

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Updated: 6:00 pm 24th April 2011.
Issues occurred with patches during the patch maintenance window. Services were regained by 5:45 pm, all service are available now.

From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Personal and departmental file shares (on Alexandria and Merlin2)

E-mail Service Affected by Increase in Spam 3/4/2011

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A marked increase in spam activity has impacted Puget Sound’s e-mail system today. Members of the campus community may experience slow delivery of messages sent from a Puget Sound account to other e-mail systems such as Comcast, Gmail, Hotmail, Yahoo, etc.

We are working to restore normal service levels as quickly as possible. Thank you for your patience!

Scheduled Maintenance on Core Router

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I will be upgrading the IOS on our Core Router (Cisco 6905) at 5:00am tomorrow morning (Tuesday Feb 8th).

The upgrade is to enable a new 10GB interface slot card.

All preparations are already in place, so I expect the downtimes to be short (5-10min each) and intermittent between 5:00-6:00am.

During the downtimes, all inter network-connectivity will be disabled.  There will be no access to any services or resources during this time.

This will include but not limited to: email, internet, databases, VPN, etc.

[RESOLVED] Puget Sound Webmail Unavailable

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[Updated] Webmail access has been restored for all Puget Sound e-mailers. The outage only affected a portion of the Exchange users. All email services are fully restore and functional.

After patch maintenance it was discovered that OWA access was unavailable. Microsoft has been called and a ticket has been opened. Services will be returned to normal as soon as possible.

[RESOLVED] Webmail/VPN/Windows Authentication Problems 11/14/10

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Some inconsistencies in services such as VPN, webmail, and workstation authentication late (about 10:30-11:30 PM) on Sunday night, although no emergency calls were received. TS staff were dispatched to the campus at 11 PM.

This is resolved as of about midnight Sunday/Monday night after resetting select servers’ certificate information.

[Resolved] E-mail Service Disruptions 10/13/10

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[Updated 11:23 AM] Service has now been restored to all users. Again, we appreciate your patience. For any questions or concerns, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

[Updated 10:45 AM] Some users with usernames A to LB are now experiencing issues. We are working to restore service and will provide an update soon.

[Updated 9:35 AM] Service has been restored, though initially some users may experience slow performance. We appreciate your patience!

Some users with usernames starting in LC to Z are experiencing intermittent problems connecting to campus e-mail. This problem is affecting some users but not all. Our team is working to resolve this issue as soon as possible. We will post updates as they become available.

Gehenna Rebooted 5/19/2010 7:30 AM

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In order to ensure that our outgoing email server Gehenna has no stuck messages, it was rebooted this morning at 7:30 AM.  Any user trying to send mail outside of Exchange/Outlook around 7:30 AM may have seen warnings or failures, but could re-send messages starting at 7:40 AM.

Please contact the service desk at x8585 should you experience any email issues or significantly delayed messages.

[Complete] Maintenance Window 10/25/09

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Updated 10/25/2009 @ noon — All production servers were patched successfully.  If you experience any issues with Puget Sound systems, please contact TechHelp at (253) 879-8585.

The next production maintenance window is Sunday, October 25th, from 8:00 AM to noon.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

[Resolved] Exchange Email Unavailable for Users EJ-LB

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As of 9:00pm 10/13/09 all users have complete access to their email once again.  Some messages into and out of these users accounts may be delayed as the system catches up.

Update as of 4:45PM 10/13/09

The outage of email for users EJ-LB continues as we run a database recovery process on the affected volume/users.  The process could take up to 18 hours, completing by mid-morning Wednesday (10am).

This post will be updated as more information is available.

Exchange Email is unavailable for users with usernames starting with EJ-LB.  Currently there is not a time estimate of when email for these users will be available again, but this post will be updated when the issue is corrected.

[Resolved] Email Unavailable for Students and Technology Services Users L-S

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Update at 11:06 AM

All users now have access to their email and Calendars.  Please contact TechHelp if you continue to see problems.

Updated at 9:29 AM

Email is still unavailable for Students and Technology Services users starting with the letters L through S and Technology Services continues to work the problem.  We now expect the problem to be resolved by 12 noon, while doing everything we can to resolve the issue more quickly.  Watch this post for more information as it becomes available.

At this time some users are unable to access their email and calendars via Outlook, Webmail, and by other means.  Technology Services has identified the problem and expects resolution by 9:30am.