Category Archives: Email

[Completed] Production Monthly Patch Maintenance Sunday the 8th of April 2012, from 3:00 am to 12:00 pm

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[Completed] The Monthly Patch Maintenance was completed at 11:10 a.m. All servers and services taken down for this maintenance period are up and back online. A notification of the next scheduled maintenance will be posted.

The monthly patch maintenance is scheduled for Sunday the 8th of April 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

[Completed] Production Quarterly Patch Maintenance Window, 11th March 2012, 3:00 a.m. to 4:00 p.m.

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[Completed] The Production Patch Maintenance was completed at 10:45 am. The next production patch maintenance window is scheduled for Sunday the 15th of April, 2012.

The monthly patch maintenance is scheduled for Sunday the 11th of March 2012, from 3:00 AM to 4:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

Database applications: Cascade, FAMIS, Millennium, and Banner should not be affected. A followup will be posted upon completion of this scheduled patch maintenance window.

[COMPLETED] Production Monthly Patch Maintenance Sunday the 12th of February 2012, from 3:00 am to 12:00 pm

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Production patch maintenance for Sunday, February 12th, 2012 has completed as of 11:00 AM PST.

The monthly patch maintenance is scheduled for Sunday the 12th of February 2012, from 3:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk
  • Print Services

An update will be posted once Server Maintenance has been completed.

Production Monthly Patch Maintenance Sunday 15th January 2012, from 6:00 am to 12:00 pm

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[Updated 1/15/12, 11:25 am] The Monthly patch maintenance was completed at 11:22 AM, and all systems are back online. The next production patch window is scheduled for Sunday, February 12th, and will be a monthly patch.

The monthly patch maintenance is scheduled for Sunday the 15th of January 2012, from 6:00 AM to 12:00 PM. Most services, may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services

Vdesk will not be affected by this outage. An update will be posted once Server Maintenance has been completed.

[Completed] Email Server Maintenance 12/3/2011

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[Updated 12:40 a.m. 12/4/2011] Email server maintenance completed. Email service is restored to normal. Thank you for your patience.

Due to recent issues with Outlook connections, special email server maintenance must be performed. This maintenance will take place Saturday, 12/3/2011, from 10:00 p.m. to 1:00 a.m. Email will be unavailable at this time.

[Resolved] Some Email Delivery Delayed to Outlook

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Some members of the campus community have reported a delay in Outlook’s display of email messages received by their Puget Sound accounts. Messages that have appeared in Webmail or on smart phones are not showing up immediately in Outlook. Additionally, some members are able to see messages in Outlook, but the contents of the messages are slow to load. We are investigating the matter and hope to resolve the issue shortly. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems. Thank you for your patience!

[Completed] Monthly Patch Maintenance Scheduled for the 27th of November 2011, from 8 am to 12 pm

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[Completed] The monthly patch maintenance has been completed at 10:25 am. There will not be a scheduled Monthly Patch Maintenance for the month of December. The next scheduled patch maintenance window will be for January 2012.

The monthly patch maintenance is scheduled for Sunday the 27th of November 2011, from 8:00 AM to 12:00 PM. Some services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • vDesk

A followup will be posted upon completion of this scheduled patch maintenance window.

Friday Update on Logon Issues for Affected Staff

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Email, Cascade, and most systems requiring a Puget Sound login should be accessible by the 210 staff members affected by yesterday’s account issues. We continue to work on residual issues associated with some of these accounts. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any problems.

Your patience is very greatly appreciated!

[Updated] Logon Issues for Certain Users 11/17/2011

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[Updated 11/17/11 6:37 p.m.] Email service has now been restored for affected users. We continue to work to address any residual issues affecting accounts and permissions for these particular members of the Puget Sound community. Your patience and understanding are greatly appreciated!

[Updated 11/17/11 3:37 p.m.] At this time, affected users are being notified individually by the Technology Service Desk that access to Cascade has been restored. We continue to work to restore email and access to other services which require a Puget Sound login. We sincerely regret the inconvenience and thank you again for your patience!

An issue has arisen which affects the Puget Sound login for certain members of the campus community. If you are in this group, you may not be able to log onto university computers or access email, Cascade, Moodle, or other accounts which require your Puget Sound username and password.

We are working to restore service as quickly as possible, but this issue may take several hours to resolve. We appreciate your patience and apologize greatly for the inconvenience.

Updates will be posted here, and affected users will be notified directly as new information becomes available.

[Resolved] Update on Email Issues 10/13/11

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Some Macintosh computer users were unable to connect to Puget Sound email accounts via Entourage and Outlook 2011 this morning. The issue has been resolved.

On Wednesday, 10/12/11, there were some delays with the delivery of email messages from Puget Sound accounts to Yahoo accounts. By 5:15 p.m., mail flow had returned to normal.

If you experience any further issues, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.

We appreciate your patience!

[Completed] Production Patch Maintenance 09/25/2011

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[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.

The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services
  • vDesk

[Completed] Production Patch Maintenance 07/31/2011 from 8:00 am to 12:00 pm

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The Monthly Patch Maintenance has been completed and all systems are back on line. There is no scheduled patch window for the month of August, but a quarterly patch will be scheduled for September.

The Monthly Patch Maintenance is scheduled for Sunday the 31st of July, from 8:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle

Database services such as Cascade will be affected during this Patch Maintenance Window.