Campus Systems Unavailable Due to Scheduled Maintenance 03/13/2016 [Complete]

[Update 03/13/2016 10:17 a.m.] Our scheduled production server patch maintenance has been completed successfully.

[Original] Production server patch maintenance is scheduled for Sunday, March 13, from 4:00 a.m. until 1 p.m. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Unable to access email via Webmail 1/12/2016 [Resolved]

[Updated 01/12/2016] The issue has been resolved. Thank you for your patience.

[Original Post] Some members of the campus community have reported that they are unable to access their email via Webmail. After logging in to Webmail, they receive a page that says “Bad Request.” They are still able to access email via Outlook and a mobile device. We apologize for the inconvenience and are working to resolve this issue.

Campus Systems Unavailable Due to Scheduled Maintenance 01/10/2016

[Update 1/10/2015 9:00 PM] We have nearly completed our production patch maintenance.  All systems have been fully patched as of 11:40 AM except for one portion of Exchange (our email and calendar system).  We expect to have that portion finished up tomorrow.  We do not expect that it will have any impact on end users. We’ll post an update to the blog when the final portion has been completed. If you experience any difficulties please contact the service desk at x8585.

[Original] Production server patch maintenance is scheduled for Sunday, January 10, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Campus Systems Unavailable Due to Scheduled Maintenance 11/15/2015

[Update 11/15/2015 9:20 AM] Our scheduled production server patch maintenance has been completed successfully.

Production server patch maintenance is scheduled for Sunday, November 15, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Campus Systems Unavailable Due to Scheduled Maintenance 9/13/2015 [Completed]

[Update 9/13/2015 10:35 AM] Our scheduled production server patch maintenance has been completed successfully.

[Original] Production server patch maintenance is scheduled for Sunday, September 13, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!​

Email Delivery Delays 8/18/2015 [Resolved]

[Updated 08.18.2015 10:20 am] We’ve restarted some services on our email server that appear to have resolved our delivery delay issues. Thank you for your patience.

[Original Post] Members of the campus community may experience some delivery delays with email today. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you have any further questions.

Webmail Not Loading Email 6/19/2015 [Resolved]

[Updated 06/19/2015 10:45 am] Access to email via Webmail has been restored for all of the campus community. We apologize again for the inconvenience and thank you for your patience.

[Original Post] Some members of the campus community have reported that they have been unable to access their email via Webmail. After logging in, Webmail does not load their mailbox and appears to hang. We apologize for the inconvenience and are working to resolve this issue.

webmail.ups.edu link not connecting to Webmail 3/23/2015 [Resolved]

[Updated 03/23/2015 11:30 am] webmail.ups.edu is functional again, and redirects to webmail.pugetsound.edu as it should.

[Original Post] Members of the campus community have reported that navigating to webmail.ups.edu is not functioning. It is giving a “the connection was reset” or similar error message depending on the web browser they are using. Email functionality is not affected; you may still reach Webmail by navigating to webmail.pugetsound.edu, and we are investigating why the redirect is not working. Thank you.

Webmail SSL Certificate Renewal 10/8/2014 [Completed]

The SSL certificate for Webmail will be renewed at 6 p.m. today, 10/8/2014.  The impact of this change should be minimal, and all email services including Webmail should remain available during this time. The process should take about 10 minutes to complete.

Thank you for your patience.

[Update] The work was completed successfully. Certain versions of Firefox on the MacIntosh may have trouble with the new certificate.We are investigating the issue.

Email Upgrade and Pre-Production Patch Maintenance 10/12/14 [completed]

[Updated 10/12/2014, 8:40 am ] The email services upgrade, was unsuccessful and was rolled back to before the upgrade started this morning.  All other server updates have been completed, and services affected are back online.

[Original post] An upgrade to the campus email system and patch maintenance on the pre-production servers are scheduled for Sunday, 10/12/14, from 3 a.m. to noon.

Email services will be disrupted during the upgrade which involves updating the theme on the sign-in page for Webmail, also known as Outlook Web Access or OWA.

Other services, such as Cascade and PeopleSoft, individual and departmental file shares, and web services (Moodle, vDesk, the university’s website, etc.), should NOT be affected.

The maintenance window will include security SSL updates to some production servers, but most services should not be affected as part of that process.

If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Puget Sound email temporarily unavailable 9/28/2014 [Resolved]

[Updated 9/28/2014 4:50 pm] Email is available again. Thank you for your patience!

[Original post] Puget Sound campus email service will be interrupted for the next few hours. This will affect all campus users. Once restored, users need not take any action: email on mobile devices and personal computers will just begin to function normally again. We apologize for the inconvenience.

Account authentication issues 7/7/2014

Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.