The network and wireless in Jones Hall will be down for upgrading of the network switches on Tuesday August 18th from 6:00pm until 11:00pm. During this time there will be no email, network or internet availability of any kind until the job is complete. Thank you for your patience and understanding.
Category Archives: Announcements
PLANNED EVENT WINDOWS: 08/22/09 02:00 – 08/22/09 06:00 PDT
08/23/09 02:00 – 08/23/09 06:00 PDT
SUMMARY:
Our K20 internet circuit provider advised of planned maintenance involving the replacement of cards in some of their switches, on their network. We can expect multiple 50 second service interruptions during these 4 hour maintenance windows.
[Completed] www2.ups.edu Migration 8/14/09 6:30-7:30am
Updated at 8:30am, 8/14/2009:
Migration completed by 7:30am and post migration testing completed successfully.
On the morning of Friday August 14th from 6:30am to 7:30am some small, intermittent, outages might occur on the web server www2.ups.edu. www2.ups.edu also houses sites such as library.ups.edu and blogs.ups.edu. All these sites might be unavailable for 5-10 minutes during this hour of migration.
[Completed] Sophos SPAM Quarantine Offline 8/20/09 7-8:30am
Update 8/20/09 @ 9:30am — The change encountered an issue and services were down until 9am.
On the morning of Thursday, August 20th from 7 – 8:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
[Resolved] CRM unavailable
CRM, the system for sending campus-wide bulk messages, has experience an unexpected outage.
Technology Services is currently working to resolve the issue.
Service was restored to CRM at 3:59 pm.
[Complete] Sophos SPAM Quarantine Offline 8/7/09 6:30-9:00am
Updated 8/7/09 at 10:45am:
Sophos systems are back up and operational. Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.
Updated 8/7/09 at 10:00am:
We are still experiencing problems with the update. Please stand by for more information.
Updated 8/7/09 at 8:15am:
We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time. All services should be up by 10am; sorry for the inconvenience.
On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
Updated Configurations on Mobile Devices – 8/6/09
To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.
If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.
For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.
New Puget Sound Webmail Interface Is Live
The Puget Sound Webmail Interface was successfully upgraded as of 7:00am today.
Stay tuned for further email updates and improved features.
Office 2007 Upgrades 7/27/2009
Beginning at 6:00 p.m on Monday, July 27, 2009, Technology Services will deploy Microsoft Office 2007 to opt-in faculty and all staff computers. Office 2007 will be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.
To facilitate a successful installation, staff and faculty opting in to the deployment should “Restart” their computers when leaving work on July 27. PCs should be left on and at the “CTRL+ALT+DEL” login screen. For more information on the deployment, including training and what to expect after deployment, visit our Office 2007 Web pages.
Exchange 2007 Interface Upgrade Postponed
Updated 7/26/09 @ 3:10PM
All changes were backed out and all mail delivery is back to normal by 3:00 PM.
Due to unforeseen issues with the Exchange 2007 interface upgrade today, the change is postponed.
Currently we are reverting back to the previous configuration, which should be complete by 3:00 PM today. During the change and roll-back periods (8:00 AM to 3:00 PM Sunday, August, 26th) some mail sent from outside of the University may not have been accepted. Any user sending email that failed will get an error message and will be able to re-send the message after 3:00 PM.
This post will be updated when the roll-back is complete.
[Resolved] Puget Sound Intermittent Email Issues
Some WebMail users are experiencing email outages.
[Update 06/30/2009 4:33 PM] Service has been fully restored.
[Completed] Maintenance Window 7/26/09
The next production maintenance window is Sunday, July 26th, from 8:00 AM to noon.
All services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
[Complete] Next Maintenance Window 6/28/09
This month’s outage was completed 1:30PM. All services other than Cascade Web and Banner were available by noon as expected.
The next production maintenance window is Sunday, June 28th, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Cascade Web and Banner will continue to be unavailable until 4:00 PM.
[Resolved] Pugetsound WebMail Down
Pugetsound Webmail is unavailable. E-mail is available via desktop applications, such as Outlook. The issue is presently being investigated.
[Update 06/25/2009 6:06 PM] Service has been restored.
Office 2007 Compatibility Files Installed on Campus Computers
In preparation for the Office 2007 deployment in late July, Microsoft Office Compatibility files will be installed on campus computers this evening. In addition, we will be performing system scans over the next few days to ensure PCs meet the minimum requirements for Office 2007.
No action is needed from the campus community and the files will be automatically applied upon rebooting after June 23, 2009. The reboot may take a minute or two as files are applied.
To install the Microsoft Office Compatibility Pack on your home computer, follow the links on our download page.
Visit our Web site for information on today’s preparation phase or the coming Office 2007 project.