Updated 9/27/2009 at 2:30pm
All maintenance is completed as planned without any unexpected problems. Most services were available by noon and all services are available as of 2:30pm.
The next production maintenance window is Sunday, September 27th, from 8:00 AM to 4:00 PM.
All services may be intermittently or entirely unavailable from 8:00 AM to 4:00 PM, including:
On Sunday morning, 9/13/09, beginning at 7:00 PM, Telephone Services will be performing maintenance on off-campus telephone connections. The outage may interrupt all off-campus telephone calls for up to 30 minutes. This work will not affect telephone service within the college, itself, or cellular service.
Questions, contact phones@pugetsound.edu.
AThe main web server was unavailable for approximately 20 minutes at 2:55 PM this afternoon, due to corrupted content caused by a faulty publishing process. Content was restored at approximately 3:15 PM.
It will be necessary for us to reboot the core router between 5:30-6:00am on 08/27/2009. This will cause the total network to be down during the time it takes the Core Router to reboot. I estimate about 15 minutes. This outage may also cause some servers to require a reboot to come back online. Consequently various services may not be available due to this reboot of the core router. We expect everything to be back to normal by 6:30am the very latest. Thank you for your patience and understanding.
The network and wireless in Jones Hall will be down for upgrading of the network switches on Tuesday August 18th from 6:00pm until 11:00pm. During this time there will be no email, network or internet availability of any kind until the job is complete. Thank you for your patience and understanding.
PLANNED EVENT WINDOWS: 08/22/09 02:00 – 08/22/09 06:00 PDT
08/23/09 02:00 – 08/23/09 06:00 PDT
SUMMARY:
Our K20 internet circuit provider advised of planned maintenance involving the replacement of cards in some of their switches, on their network. We can expect multiple 50 second service interruptions during these 4 hour maintenance windows.
Updated at 8:30am, 8/14/2009:
Migration completed by 7:30am and post migration testing completed successfully.
On the morning of Friday August 14th from 6:30am to 7:30am some small, intermittent, outages might occur on the web server www2.ups.edu. www2.ups.edu also houses sites such as library.ups.edu and blogs.ups.edu. All these sites might be unavailable for 5-10 minutes during this hour of migration.
Update 8/20/09 @ 9:30am — The change encountered an issue and services were down until 9am.
On the morning of Thursday, August 20th from 7 – 8:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
CRM, the system for sending campus-wide bulk messages, has experience an unexpected outage.
Technology Services is currently working to resolve the issue.
Service was restored to CRM at 3:59 pm.
Updated 8/7/09 at 10:45am:
Sophos systems are back up and operational. Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.
Updated 8/7/09 at 10:00am:
We are still experiencing problems with the update. Please stand by for more information.
Updated 8/7/09 at 8:15am:
We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time. All services should be up by 10am; sorry for the inconvenience.
On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.
If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.
For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.
The Puget Sound Webmail Interface was successfully upgraded as of 7:00am today.
Stay tuned for further email updates and improved features.
Beginning at 6:00 p.m on Monday, July 27, 2009, Technology Services will deploy Microsoft Office 2007 to opt-in faculty and all staff computers. Office 2007 will be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.
To facilitate a successful installation, staff and faculty opting in to the deployment should “Restart” their computers when leaving work on July 27. PCs should be left on and at the “CTRL+ALT+DEL” login screen. For more information on the deployment, including training and what to expect after deployment, visit our Office 2007 Web pages.
Updated 7/26/09 @ 3:10PM
All changes were backed out and all mail delivery is back to normal by 3:00 PM.
Due to unforeseen issues with the Exchange 2007 interface upgrade today, the change is postponed.
Currently we are reverting back to the previous configuration, which should be complete by 3:00 PM today. During the change and roll-back periods (8:00 AM to 3:00 PM Sunday, August, 26th) some mail sent from outside of the University may not have been accepted. Any user sending email that failed will get an error message and will be able to re-send the message after 3:00 PM.
This post will be updated when the roll-back is complete.
Some WebMail users are experiencing email outages.
[Update 06/30/2009 4:33 PM] Service has been fully restored.