[Update 3/19/09 4:20 PM] Services have been restored. The application services were stopped and restarted. Root cause analysis in underway.
The application server that hosts Cascade is currently unavailable. Other services impacted are Cascade, Portal, Discoverer, CRM, and Views Flash Survey. TS is aware of the problem and it is being investigated.
[Update 3/6/09 10:41 AM] This error has been resolved; however,
The right navigation on academic departments and programs pages linked from http://www.ups.edu/academicdepartments.xml is not displaying at this time. The missing navigation on these pages includes links to departmental and program Web sites. The problem has been referred to the vendor of our content management system, Ingeniux, and they promise a solution today.
We will add temporary links to the department and program Web sites until this issue is resolved.
Gehenna is experiencing a physical memory issue and will be off-line 3/5/09 between 6:45 AM and 7:30 AM for maintenance and troubleshooting. There is no expected impact to campus users as services will be re-routed to another server.
On Saturday, February 28th from 6-8am, Alexandria will be offline for storage expansion and maintenance. During the outage, student home directories (H: drive) and department shares will be inaccessible.
This change is required to expand the amount of disk space available on Alexandria and to improve backup performance.
[Update 2/28/2009 @ 8:00am] Normal service on Alexandria was restored by 7:15am this morning.
A component of the events calendar malfunctioned at approxiamtely 3:45 PM causing the site to be unavailable. Service was restored at approximately 4:45 PM.
Technology Services was alerted around 8:15 am that Alexandria shares were unavailable. Services were restored as of 8:30am. Steps are being taken to 1) improve the stability of Alexandria and 2) better alert TS staff when critical services on Alexandra are unavailable.
Banner, Budget Administration, and Your Employment information will be unavailable from 5:00 p.m. on Friday, February 20, until 7:00 a.m. on Monday, February 23 due to the Banner migration to new hardware.
[Update 2/22/09 @ 12:00 noon] All services are back on-line. The upgrade went as planned and ahead of schedule.
At 11:30 am, one of the servers began experiencing performance problems. Banner, CRM, FAMIS, and Cascade batch processing are impacted by this.
Update: 2:05 pm, the performance problem on Camano has been resolved. CRM is still down.
Update: 2:45 pm, service has been restored on CRM
As of 6 AM this morning, Puget Sound has been connected to the Washington K-20 Educational Network, and network traffic between the academic/administrative buildings and the Internet has been rerouted over this new network. Residential Internet traffic is routed over the pre-existing Internet connection.
We experienced a wireless interuption from 5:45-7:15. Our servers were unavailable from the internet from 5:45-6:15am. All connectivity has been restored. All services are back to normal. If you experience any additional issues please call the Technology Services HelpDesk at 879-8585.
Since 5:20 AM this morning most email has not been delivering to and from the Internet. We are addressing the problem right now, and hope to have this resolved within the hour.
This problem was due to a routing misconfiguration during this morning’s scheduled maintenance. Mail deliver was restored at 10:30 AM. Mail sent to or from the Internet will be delayed 1-2 hours while the mail servers process the backlog.
On Saturday morning, February 7, from 5:30-7:00 AM, staff will be working on the installation of the new K-20 network. The goal of this work is to implement the new network service. We expect intermittent service disruptions during this time.
Technology Services will be performing network maintenance during the normal maintenance window of 5:30-6:00 AM. There will be a short disruption in the college’s Internet connection during this time.
On the morning of Thursday, February 5th from 5:30 to 7:30am, TS will be performing upgrades to improve the effectiveness of our spam filtering system. During the upgrade, delivery of email into and out of the college may be delayed. E-mail sent may not arrive until after 7:30am. E-mail sent within the University is not affected by this outage (i.e. e-mail from one @ups.edu account to another).
[Update: 2/5 at 9:30am] Mail delivery was restored by 7:10 am; however, the update for the end user quarantine page took longer than expected. All services were restored by 9:30am.
Hotmail, MSN and Live is accepting delivery of Puget Sound e-mail messages. TS staff will continue to work with Microsoft to identify any spam coming from our e-mail accounts. As long as there are no additional compromised e-mail accounts, e-mail flow will continue as normal.