Category Archives: Announcements

[Completed] Technology Services Monthly Maintenence 10/30/2011

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NOTE: As of 12 PM, the maintenance has been completed. All services are online and available.

Technology Services Monthly Maintenance is scheduled for Sunday, October 30, from 8:00 AM to 12:00 PM. Cascade, Banner, Millennium, and the university’s website will not be affected.

The services which may be intermittently or entirely unavailable during this maintenance window include:

  • Email
  • SoundNet
  • Web services such as Moodle and Puget Sound blogs
  • Personal and departmental file shares (on Alexandria and Merlin2)

[Resolved] Update on Email Issues 10/13/11

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Some Macintosh computer users were unable to connect to Puget Sound email accounts via Entourage and Outlook 2011 this morning. The issue has been resolved.

On Wednesday, 10/12/11, there were some delays with the delivery of email messages from Puget Sound accounts to Yahoo accounts. By 5:15 p.m., mail flow had returned to normal.

If you experience any further issues, please contact the Technology Service Desk at 253.879.8585, servicedesk@pugetsound.edu, through our Online Service Desk, or by visiting the Tech Center in Collins Memorial Library.

We appreciate your patience!

[Completed] Production Patch Maintenance 09/25/2011

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[Updated 9/25/11, 12:02 PM] The quarterly patch maintenance was completed at 11:55 AM, and all systems are back online. The next production patch window is scheduled for Sunday, October 30, and will be a monthly patch.

The quarterly patch maintenance is scheduled for Sunday the 25th of September 2011, from 4:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:

  • Email
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
  • Print Services
  • vDesk

[Resolved] Moodle Intermittently Unavailable 9/14/11

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[Update 6:15 AM 9/15/2011] Moodle service is now restored.

[Update 1:32 AM] Moodle is unavailable as of 11:30 this evening. We are currently working on the problem, and we will have service restored by the start of classes today.

[Update 4:45 PM] Moodle will be unavailable from 7:15 to 7:30 tonight so maintenance can be performed to address the issues experienced today. We hope to see service restored and stabilized once that is done. Thank you again for your patience.

The Moodle learning management system is experiencing intermittent service disruptions at this time. We are working as quickly as possible to stabilize the availability of this service. We appreciate your patience.

[Resolved] vDesk Performance and Printing Problems – Week of 9/5/2011

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Throughout this past week many members of the campus community have experienced problems with the new vDesk applications. These have included trouble launching applications and an inability to view or print to available printers. As of Friday morning 9/9/2011 we have been able to alleviate the situation. We continue to monitor the system.

Thank you for you for your patience and understanding.

[Completed] Production Patch Maintenance 07/31/2011 from 8:00 am to 12:00 pm

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The Monthly Patch Maintenance has been completed and all systems are back on line. There is no scheduled patch window for the month of August, but a quarterly patch will be scheduled for September.

The Monthly Patch Maintenance is scheduled for Sunday the 31st of July, from 8:00 AM to 12:00 PM. All services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner
  • Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle

Database services such as Cascade will be affected during this Patch Maintenance Window.

[Completed] Pre-Production Maintenance 07/21/2011 from 7:00 am to 9:00 am

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The Pre-Production patching has been completed at 8:55 am. The next scheduled outage will be Sunday the 31st of July, for all remaining Production servers. A separate blog post will be posted.

Pre-Production Patch Maintenance window for this month will be Thursday the 21st of July from 7 am to 9 am. There will also be a CommVault version 9 upgrade to all servers being backed up by CommVault as well as Oracle Agents to servers which have Oracle currently running. The following pre-production servers may be unavailable due to maintenance during this time:

Linux and Windows systems:

1. lummi
2. hope
3. Decatur
4. Squaxin
5. Shaw
6. Philchuck
7. mysqldev
8. moodle2
9. kickstart
10. ldaprelay-dev
11. tomcat-dev
12. maharadev
13. alacartedev
14. vmctdb1-d
15. vmlxss1-d
16. vmlxss2-d
17. vmlxwb2-d
18. vmlxwb3-t
19. lxss3
20. lxwb4
21. FIDALGO
22. ISIS
23. OSIRIS
24. KETRON
25. VS0
26. ATHABASCADEV
27. SERVICEDESKACD
28. BASIS (VM)
29. KRONOSTEST (VM)
30. SOUNDNETDEV (VM)
31. WNPH-P (VM)
32. WNFM1-D
33. WNFM2-D
34. WNCU01-D
35. WNXA01-D
36. WNBA01-P
37. WNXA02-D

Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
bjp for ridge and summit
banner for ridge and summit
Job submission for ridge and summit
OAS on hope and deactur
Oracle Forms on Fidalgo

SafeConnect Software Upgrade

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We have a software upgrade for SafeConnect from Impulse Point scheduled for tomorrow morning from 5:30-7:00am.
During the upgrade process, there may be momentary network interruptions.

During the majority of the software upgrade time, the server will be in by-pass mode allowing users to continue using the network. We do not anticipate any major issues or downtime.

The upgrade completed successfully.

[Completed] Production Maintenance Window 06/26/2011 from 8:00 AM to 4:00 PM

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The Quarterly Patch Maintenance has been completed and all systems are back on line. The next production patch Maintenance window is scheduled to be on the 31st of July 2011.

The next production maintenance window is Sunday, June 26th, from 8:00 AM to 4:00 PM.
From 8:00 AM to 4:00 PM, all services may be intermittently or entirely unavailable, including:

• E-mail
• Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
• Personal and departmental file shares (on Alexandria and Merlin2)

Database services such as Cascade should not be affected during this Patch Maintenance Window.