Cascade was unavailable for a few minutes beginning at 10:10 AM. Service has been restored. We apologize for any inconvenience.
Category Archives: Announcements
[Complete] Production Maintenance Window 6/27/10 from 8:00 AM to Noon
Update at 12:20 PM on 6/27/2010: All maintenance was completed by noon. All services are online and functional. Please call the Service Desk at x8585 if you experience any problems.
The next production maintenance window is Sunday, June 27, from 8:00 AM to Noon.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
[Resolved] Service Desk Survey Unavailable 6/8/10
[Updated 6/9/10 2:11 PM] Service has been restored and the survey tool is once again available for use. We apologize for any inconvenience.
The appliance used by the Technology Service Desk to survey users with resolved Clientele tickets is currently unavailable. We are working to restore service as soon as possible. For assistance, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Resolved] Banner and Cascade Web Forms Unavailable – 5/25/2010
[Updated] Service was restored at 4:50 PM. We apologize for any inconvenience.
Banner and Cascade Web Forms went down at approximately 4:00 PM this afternoon. Technology Services is aware of the disruption and will restore service as soon as possible.
[Complete] Production Maintenance Window 5/23/10 from 8:00 AM to 4:00 PM
Updated 5/23/2010 at 3:58 PM: All services are now back online, including password synchronization.
Updated 5/23/2010 at 3:15 PM: Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.
The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.
This month some database applications will be unavailable during the outage window including Cascade and Banner. All other services will remain available throughout the maintenance window.
[Resolved] Network Service Issue 5/10/10
A network service issue impacted some campus work stations around 2:30 PM on 5/10/2010. Service to all work stations was restored by 3:30 PM.
Update on 4/29/10 Power Outage
Following the major power outage experienced on campus yesterday, all key computing services were restored by 10:00 PM last night.
If you experience any issues, please contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Thank you for your patience!
[Resolved] Unable to Receive E-mail in Entourage (Mac)
Some Mac OS users reported problems sending and receiving e-mail in Entourage between Friday evening, May 23 and Monday afternoon, May 26, 2010. This problem has been resolved. All mail sent and received during this period was queued and will be delivered normally.
Update Your Subscriptions to RSS Feeds from TS
On Thursday, April 15, between 4:30 and 5:00 PM, Technology Services will relocate its maintenance blog, resulting in new URLs for the RSS feeds from that blog. Once the move is made, please use the following addresses for subscribing or re-subscribing to these feeds:
Cascade Release Cycle – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=83
Scheduled Maintenance Windows – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=71
Service Announcements – http://blogs.pugetsound.edu/TSmaintenance/?feed=rss2&cat=44
At the same time, you should update your subscription to the TS Tips & Alerts feed using the address, http://blogs.ups.edu/servicedesk/feed.
For assistance with RSS feeds or any technology-related issue, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Complete] Production Maintenance Window 4/25/10 from 8:00 AM to Noon
Maintenance work for today is complete. All services have been restored.
The next production maintenance window is Sunday, April 25, from 8:00 AM to Noon.
All services may be intermittently or entirely unavailable during this time, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
[Resolved] K-20 Internet Connection Down Briefly
The University’s K-20 Internet connection went down from about 2:20 to 2:35 PM, due to a malfunction in one of the firewall interfaces. the problem was resolved immediately.
[Complete] Scheduled Maintenance 3/28/09
Maintenance work for today is complete. All services have been restored.
[Resolved] Webmail Down 3/28/09
Webmail is down due to some network problems. We are working on the issue and hope to be back up by Noon. The underlying Exchange infrastructure is not affected, so email through Outlook is working fine.
The source of the problem was found and corrected at about 11:45 AM
[Completed] Short Planned Network Outage 3/28/09
As part of the monthly maintenance this morning, updates to the university’s core router were applied. This resulted in a short campuswide network outage (all services) at about 8:30 AM. This was expected, and the outage was about 3 minutes. Network service was restored as expected, and this phase of the maintenance is now complete.
Maintenance will now continue with database systems.
[Complete] Production Maintenance Window 3/28/10 from 8:00 AM to Noon
The next production maintenance window is on Sunday, March 28th, from 8:00 AM to noon.
From 8:00 AM to 9:30 AM all services may be off-line intermittently due to network upgrades, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Web services (including www.pugetsound.edu and cs.pugetsound.edu)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications may continue to be unavailable until noon.