Update 8/20/09 @ 9:30am — The change encountered an issue and services were down until 9am.
On the morning of Thursday, August 20th from 7 – 8:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
CRM, the system for sending campus-wide bulk messages, has experience an unexpected outage.
Technology Services is currently working to resolve the issue.
Service was restored to CRM at 3:59 pm.
Updated 8/7/09 at 10:45am:
Sophos systems are back up and operational. Unfortunately the maintenance planned had to be backed out, so we will need to re-apply the changes at a future date/time.
Updated 8/7/09 at 10:00am:
We are still experiencing problems with the update. Please stand by for more information.
Updated 8/7/09 at 8:15am:
We experienced some difficulty during maintenance and we expect the window to extend until 9:30am at this time. All services should be up by 10am; sorry for the inconvenience.
On the morning of Friday, August 7th from 6:30 – 9:30am users will not be able to access their quarantined spam messages on sophos.ups.edu. During this time all email messages into and out of the University will continue to flow normally and any spam messages captured during this time may be retrieved after 9am.
This outage is necessary to make performance improvements to this very busy system.
To prepare for our future e-mail server upgrade, it is necessary to update server addresses on Mobile Devices, such as the iPhone and Windows Mobile 6.0.
If your mobile device has issues syncing with the Puget Sound e-mail, change the server name to webmail.pugetsound.edu. If prompted, re-enter your domain password or accept any security certificate warnings.
For any other issues with the configuration or setup of your device, contact Tech Help at x8585 or techhelp@pugetsound.edu for further assistance.
The Puget Sound Webmail Interface was successfully upgraded as of 7:00am today.
Stay tuned for further email updates and improved features.
Beginning at 6:00 p.m on Monday, July 27, 2009, Technology Services will deploy Microsoft Office 2007 to opt-in faculty and all staff computers. Office 2007 will be installed on all campus labs and e-classroom computers for the 2009-2010 academic year.
To facilitate a successful installation, staff and faculty opting in to the deployment should “Restart” their computers when leaving work on July 27. PCs should be left on and at the “CTRL+ALT+DEL” login screen. For more information on the deployment, including training and what to expect after deployment, visit our Office 2007 Web pages.
Updated 7/26/09 @ 3:10PM
All changes were backed out and all mail delivery is back to normal by 3:00 PM.
Due to unforeseen issues with the Exchange 2007 interface upgrade today, the change is postponed.
Currently we are reverting back to the previous configuration, which should be complete by 3:00 PM today. During the change and roll-back periods (8:00 AM to 3:00 PM Sunday, August, 26th) some mail sent from outside of the University may not have been accepted. Any user sending email that failed will get an error message and will be able to re-send the message after 3:00 PM.
This post will be updated when the roll-back is complete.
Some WebMail users are experiencing email outages.
[Update 06/30/2009 4:33 PM] Service has been fully restored.
The next production maintenance window is Sunday, July 26th, from 8:00 AM to noon.
All services may be intermittently or entirely unavailable, including:
This month’s outage was completed 1:30PM. All services other than Cascade Web and Banner were available by noon as expected.
The next production maintenance window is Sunday, June 28th, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
Please note that Cascade Web and Banner will continue to be unavailable until 4:00 PM.
Pugetsound Webmail is unavailable. E-mail is available via desktop applications, such as Outlook. The issue is presently being investigated.
[Update 06/25/2009 6:06 PM] Service has been restored.
In preparation for the Office 2007 deployment in late July, Microsoft Office Compatibility files will be installed on campus computers this evening. In addition, we will be performing system scans over the next few days to ensure PCs meet the minimum requirements for Office 2007.
No action is needed from the campus community and the files will be automatically applied upon rebooting after June 23, 2009. The reboot may take a minute or two as files are applied.
To install the Microsoft Office Compatibility Pack on your home computer, follow the links on our download page.
Visit our Web site for information on today’s preparation phase or the coming Office 2007 project.
A spammer gained control of a user account today when the account owner responded to a phishing message. The spammer sent a large volume of spam. This was noted at 9:30 PM and the user account was locked. TS staff will be checking with several recipient sites such as HotMail and Yahoo to make sure that the college has not been placed on blacklists, but you may experience E-mail delivery problems because of this incident.
[Update 6/1/2009 7:53 AM] Service has been restored.
Cascade, Banner and Famis web forms are experiencing errors. TS is working on this problem and will update with a resolution time when we know more.
[Update 5/31/2009 1:00 PM] All service has been restored, and this maintenance window is complete.
[Update 5/31/2009 12:15 PM] Many services have been restored, with the exception of Database Applications: Cascade, FAMIS, Millennium, and Banner. They are expected to be available by 4:00 PM as planned.
The next production maintenance window is Sunday, May 31, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
Please note that Database Applications will continue to be unavailable until 4:00 PM.