Maintenance work for today is complete. All services have been restored.
Category Archives: Announcements
[Resolved] Webmail Down 3/28/09
Webmail is down due to some network problems. We are working on the issue and hope to be back up by Noon. The underlying Exchange infrastructure is not affected, so email through Outlook is working fine.
The source of the problem was found and corrected at about 11:45 AM
[Completed] Short Planned Network Outage 3/28/09
As part of the monthly maintenance this morning, updates to the university’s core router were applied. This resulted in a short campuswide network outage (all services) at about 8:30 AM. This was expected, and the outage was about 3 minutes. Network service was restored as expected, and this phase of the maintenance is now complete.
Maintenance will now continue with database systems.
[Complete] Production Maintenance Window 3/28/10 from 8:00 AM to Noon
The next production maintenance window is on Sunday, March 28th, from 8:00 AM to noon.
From 8:00 AM to 9:30 AM all services may be off-line intermittently due to network upgrades, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Web services (including www.pugetsound.edu and cs.pugetsound.edu)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications may continue to be unavailable until noon.
Cascade Web Not Available – 3/15/10
Cascade Web has been intermittently unavailable this morning. Technology Services is researching the problem and will resolve just as soon as possible.
Intermittent Wireless issue
A few wireless connection issues have been observed. We observed an issue that has been resolved. If you experienced some occational problems connecting to the wireless, that problem should now be resolved.
[Resolved] In- and Outbound Telephone Calls Not Working 3/9/10
[Updated 10:46 AM] Telephone service was restored at 10:45 AM.
[Updated 9:08 AM] Our telephone provider, Integra Telecom, has informed us that this outage is part of a Tacoma-wide outage on parts of Click!’s network. Click! does not yet have a timeline for restoration of service.
Telephone calls into and out of campus have not been working since about 5:00 AM this morning. This appears to be a telephone provider problem. Our telephone service provider (Integra Telecom) has been contacted, and they are working to restore service as quickly as possible.
[Updated] Sophos PureMessage Quarantine Issues
Update at 4:55 PM on 4/9/10: Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues. Look for a communication in early summer on the new system!
Update at 11:30 AM on 3/16/10: Most issues have subsided, however daily digest e-mails still have some problems. Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.
Update at 3:30PM on 3/5/10: We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected. While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment. If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.
Users are experiencing the following issue with our Sophos PureMessage system (spam protection):
- Some users are unable to release or delete some or all messages in their quarantine
- Some users cannot see all of their quarantined messages
- Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Technology services is aware of these issues, and is working hard with the vendor to resolve them.
If you experience any of these symptoms and need access to quarantined messages, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.
[Resolved] E-mail interruptions 3/3/2010
Many campus e-mail accounts experienced login problems and messages being returned as undeliverable between 10:50 and 11:25 AM this morning. The problem has been resolved and root cause is being investigated.
[Resolved] Network authentication problems 2/25/10
Intermittent and widespread authentication problems began around 12:00 PM. Many systems are impacted including wireless and wired access, Cascade applications, Moodle, and computer logins. We are working to resolved the problem.
Email Messages Possibly Delayed This Weekend 2/21/2010
Due to a problem with Sophos PureMessage, some email messages from off-campus sources could have been delayed this weekend. The problem was corrected Sunday morning, and these messages have been delivered.
[Complete] Cascade Unavailable 2/21/2010 from 8:00 AM to Noon
Maintenance completed at 11:30am with no unexpected outages. Cascade was back online by 10:30am.
Between 8:00 AM and noon on Sunday, February 21st outages of Cascade are expected as we perform important infrastructure maintenance.
Some Faculty Web Pages Unavailable 2/15/10
A failed disk on WEBSERVER1 has caused the pages of some faculty web pages to become unavailable. We are working on this problem right now, and the pages should be available this evening by approximately 6 PM.
[Complete] Production Maintenance Window 2/28/10 from 8:00 AM to 4:00 PM
Update at 5:20PM: All services were back online by 4pm.
Update at 1:30PM: Most services are online as of 12:30PM, however all database services, Cascade, and the ASUPS web site continue to be unavailable.
The next production maintenance window is Sunday, February 28th, from 8:00 AM to 4:00 PM.
From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:
- Personal and departmental file shares (on Alexandria and Merlin2)
- Database Applications: Cascade, FAMIS, Millennium, and Banner
Please note that Database Applications will continue to be unavailable until 4:00 PM.
Brief All Systems Outage – 2/5/07
At 5:30 PM today Technology Services staff will restart the university’s core network infrastructure. There will be a brief (< 1 min.) outage on all services, including email, file services, and web service. Cascade web will be unavailable for 20 minutes.
Thank you for your patience.