Category Archives: Announcements

Campus Systems Unavailable Due to Scheduled Maintenance 07/16/2017 [completed]

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[updated 07/16/2017 10:50 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, July 16th, from 3:00 a.m. until noon During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

PeopleSoft Maintenance: Friday July 7th @ 6pm – Sunday July 9th {Campus, myPugetSound} [COMPLETE]

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[UPDATE 07/09/17 8:30PM] The scheduled maintenance is complete.

[UPDATE 07/07/17 5:30PM] The scheduled maintenance has begun.

[Original] This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

[RESOLVED] MyPugetSound and PeopleSoft Campus is Down (6/30/17)

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[RESOLVED] PeopleSoft Campus and myPugetSound are back up and running.

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Users have reported that they are experiencing issues logging into or running processes in myPugetSound and PeopleSoft Campus.

We apologize for the inconvenience and are working to resolve the issue as quickly as possible. Please contact the Technology Service Desk at servicedesk@pugetsound.edu or 253-879-8585 if you have any questions.

PeopleSoft Planned Outage: myPugetSound, PeopleSoft Campus Friday July 7th 6pm – Sunday July 9th

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This is an announcement from Technology Services about an upcoming scheduled PeopleSoft outage. Please see details below. We will add to this post when updates become available. 

  • Systems Impacted: Web access to myPugetSound and PeopleSoft Campus
  • Dates: Friday July 7th @ 6pm  – Sunday July 9th
  • Reason for Impact: TS is upgrading our PeopleSoft Campus environment from 9.0 to 9.2
  • Additional Information: These systems may be intermittently unavailable Monday, July 10th during Day 1 support

Please contact TS-PMO@pugetsound.edu if you have any questions

Pre-Production Server Patch Maintenance 06/22/2017 [Completed]

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[Update 06/22/2017 6:00 PM] Our scheduled maintenance has been completed successfully.

[Original] Pre-Production Server Patch Maintenance is scheduled for Thursday, 06/22/2017, from 9 am. to 6 pm. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Campus Printing Issues 05/19/2017

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TS is currently troubleshooting a network issue that has caused some campus printing problems (e.g. you receive a printing error or your computer shows the printer as “Offline” even though the printer itself is on and ready). We’re working to resolve this as quickly as possible. For more information please contact the Service Desk at 253-879-8585.

Campus Systems Unavailable Due to Scheduled Maintenance 05/21/2017 [completed]

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[updated 05/21/2017 9:30 a.m.] Our scheduled maintenance has been completed.

[original] Production server patch maintenance is scheduled for Sunday, May 21st, from 3:00 a.m. until noon. During this time, all campus systems will be intermittently or entirely unavailable. Affected services include the university website, myPugetSound, PeopleSoft, Cascade, Moodle, campus file servers, and Exchange (email and calendar). An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Outage – 05/12/17 [RESOLVED]

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1:20p – The vDesk environment is available. Thank you for your patience.

10:23a – We are experiencing an issue with our vDesk environment that is preventing people from accessing any of the vDesk clients/ resources. We are working with the vendor to resolve this issue as quickly as possible. If you would like notification when vDesk is available again, please contact the Service Desk at 253-879-8585.

SafeConnect Access Issue – 05/01/2017 [Resolved]

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Update: SafeConnect has been fully updated.  Thank you for your patience.

Update: Per SafeConnect’s recommendation they are performing an additional upgrade.  While this is happening access to the SafeConnect dashboard will be limited.

Update: The web service was unresponsive.  SafeConnect restarted the web service and all is well now.

We are having issues accessing the SafeConnect administration page.  The cause is unknown but may be related to the upgrade that took place on Friday.

Updates to follow.
Thank you!