UPDATE: Maintenance has been completed.
———-
Technology Services will be replacing a switch to fix an intermittent network issue starting at noon today. Down time should be limited to under 15 minutes and will cause some wireless, some phones and some network ports to go down. We apologize for the short notice but this intermittent issue is currently affecting some users phones and network connectivity and needs to be rectified as soon as possible.
Thank you
This is an announcement from Technology Services (TS). Please see details below:
[UPDATE] The below planned maintenance is COMPLETE.
PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS
SEPTEMBER 10, 3 a.m.-noon
SYSTEMS IMPACTED: the following systems will be intermittently unavailable during the maintenance window.
Campus file servers
Cascade
Email and calendar
Moodle
pugetsound.edu
myPugetSound.edu
PeopleSoft Human Resources
PeopleSoft Financials
PeopleSoft Campus Solutions
VPN
vDESK
Various Puget Sound systems and applications
DATE(s) of IMPACT: September 10, 3 a.m.- noon
REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on their production servers.
ADDITIONAL INFORMATION:
The university network, internet access and wireless will NOT be affected.
Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.
This is an announcement from Technology Services (TS). Please see details below:
[UPDATE] The below planned maintenance is COMPLETE.
PLANNED MAINTENANCE: PUGET SOUND SYSTEMS and APPLICATIONS
SEPTEMBER 10, 3 a.m.-noon
<![if !supportLists]>· <![endif]>SYSTEMS IMPACTED: the following systems will be intermittently unavailable during the maintenance window.
<![if !supportLists]>· <![endif]>Campus file servers
<![if !supportLists]>· <![endif]>Cascade
<![if !supportLists]>· <![endif]>Email and calendar
<![if !supportLists]>· <![endif]>Moodle
<![if !supportLists]>· <![endif]>pugetsound.edu
<![if !supportLists]>· <![endif]>myPugetSound.edu
<![if !supportLists]>· <![endif]>PeopleSoft Human Resources
<![if !supportLists]>· <![endif]>PeopleSoft Financials
<![if !supportLists]>· <![endif]>PeopleSoft Campus Solutions
<![if !supportLists]>· <![endif]>VPN
<![if !supportLists]>· <![endif]>vDESK
<![if !supportLists]>· <![endif]>Various Puget Sound systems and applications
<![if !supportLists]>· <![endif]>DATE(s) of IMPACT: September 10, 3 a.m.- noon
<![if !supportLists]>· <![endif]>REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on their production servers.
<![if !supportLists]>· <![endif]>ADDITIONAL INFORMATION:
<![if !supportLists]>· <![endif]>The university network, internet access and wireless will NOT be affected.
<![if !supportLists]>· <![endif]>Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.
<![if !supportLists]>· <![endif]>For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.
Update: This maintenance has been completed.
Our main internet provider will be doing some maintenance from 8/25/2017 starting at 10pm and lasting until 2am. There could be intermittent internet outages during this time while work is being done.
Thank you
On Thursday, August 24 at 7:30a the network team will be completing maintenance on our core router to resolve an issue with our Safe Connect system. The work being performed will have very little impact and will be over in less than 5 minutes.
UPDATE – This has been completed
Pre-Production Server Patch Maintenance is scheduled for Thursday, 08/24/2017, from 8 AM to 5 PM with PeopleSoft Dev/Test systems getting updated after 12 PM. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu Ctrl+Click or tap to follow the link”>servicedesk@pugetsound.edu.
Technology Services schedules regular maintenance windows to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Networking will be doing maintenance on the core router on August 13, 2017 at 5 am to 8 am. This maintenance is necessary to patch a few bugs and improve stability on the network. While this work is being performed the network will go down campus wide for periods of 1-5 minutes.
Services that will be affected include data, WiFi (PS-CampusAcces/GuestAccess), VOIP, access to servers internally, and internet access.
We appreciate your patience as we conduct this important work.
Network Services
Update 2: Mainetnance has been completed for August 9th. Please report any issues to the Service Desk. Thank you!
——————————-
Update 1: Maintenance for August 8th has been completed. Please report any issues to the Service Desk.
——————————
Network Services will be making changes on the network on the following days:
August 8, 2017 6 AM – We will be migrating the server network gateways onto the new Juniper core router. This will cause a momentary disruption between data networks and server networks but all inter-network traffic should continue working (example: server to server). The disruption should only last for a few seconds.
August 9, 2017 10 PM to 3 AM – We will be attempting to migrate the internet gateways onto the new Juniper core router. This will cause intermittent disruption of all outbound and inbound internet traffic throughout the night.
Thank you
Users have been reporting that they are unable to login to Moodle and are receiving a coding error:
“Coding error detected, it must be fixed by a programmer: get_device_type is removed, please update your code to use core_useragent instead.”
Our Educational Technology Team is aware of the issue and they are actively troubleshooting. Thank you for your understanding and patience. Please feel free to contact the Technology Service Desk if you have questions (servicedesk@pugetsound.edu or 253-879-8585 option 2).
COMPLETED: The process has successfully deleted 42,000 users in KACE and we now show only 12,800 users in the system.
– John
EDIT: The process will take approximately 8 1/2 hours to complete, so we are moving the time to 4:30pm in case there is any slow down to the system while the deletion processes.
-John
I have a query that will clean up 42,000 external email addresses that are in the KACE database and will be running that query at 2:30pm tomorrow (7/27). I do not anticipate any issues, but the query may make KACE slow for a little while as it processes the deletions from the database.
-John
We will be doing a complete network upgrade in Jones Hall on 7/29/2017 and 7/30/2017. This work will take down the network for long periods of time and cause all network services to go down including wireless, VOIP and data connections for Jones Hall.
Thank you
Update: Network reboots have been completed.
——————–
We will be rebooting some network equipment Trimble Hall. This will cause momentary loss of data connectivity, VOIP and wireless as the equipment reboots
This will start around 11:15 and should be finished by 11:30.
Thank you for your patience.
Some of the SharePoint services failed to start after Production Patch Maintenance on Sunday. I will be rebooting the server at 9pm on 7/18 to resolve this issue.
-John
Soundnet server rebooted successfully and services have started up.
-John
Update: Network maintenance is complete. Thank you.
————————————–
Networking will be doing maintenance on the evening of 07/18/2017 and into the morning of 07/19/2017. This work will consist of moving the internet and network gateways which will cause intermittent internet and network outages. Services affected may include internet, wireless, and VOIP. Network outages will usually be localized to buildings and be very brief.
Update: Networking has completed maintenance. We did not do work on the server network per the request of the server team. This will be rescheduled to another time.
———————
Networking will be doing some maintenance and testing that should not be service affecting on 07/16/2017. We will also be doing work moving server network connections on 07/17/2017. We plan to work around the server production maintenance and so impact should be minimal.
Thank you