This is an announcement from Technology Services (TS). Please see details below.

myPugetSound

PeopleSoft Campus

PeopleSoft HR

PeopleSoft Financials

Kaba Time Clocks: Security Maintenance

Monday November 2 from 6 p.m.- 8 p.m.

REASON FOR IMPACT: Technology Services will be installing a critical security patch across all PeopleSoft systems and the Kaba Time Clocks system. The systems will be unavailable intermittently between 6 p.m. – 8 p.m. this evening.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable [RESOLVED]

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

• From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
• From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

• From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
• From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Currently Unavailable [RESOLVED]

Monday, August 3, 2020 at 11:05 a.m. – 12:45 p.m.  

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services has resolved the issue. If issues persist please try clearing browser cache by following these instructions on our website:  https://www.pugetsound.edu/about/offices-services/technology-services/help-support/self-help/clearing-browser-cache/. If issues continue please contact TS Service Desk at 253-879-8585.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable [RESOLVED]

August 3, 2020 at 8:30 a.m.- 12 p.m.

REASON FOR IMPACT: TS noticed vDESK was not accessible and have resolved the issue. Please note that logging on to vDESK may take a little longer than usual over the next couple hours.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Currently Unavailable

Monday, August 3, 2020 at 11:05 a.m.  

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services (TS) is actively working to remediate the issue. TS will confirm once issue is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Menu Items not Viewable [RESOLVED]

Monday August 3, 2020 at 10 a.m. – 10:45 a.m.

REASON FOR IMPACT: Customers have reported issues with viewing items within myPugetSound.edu. Technology Services remediated the error and verified this is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable

August 3, 2020 at 8:30 a.m.

REASON FOR IMPACT: TS has noticed vDESK is not accessible and is actively working to resolve the issue. We will send an update once the issue is resolved. If you need to access the Campus Network you can connect via VPN by following these instructions on our website.

ADDITIONAL INFORMATION:

·         If needing to access the Campus Network you can connect via VPN.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 24  @ 5 p.m. to Sunday, July 26 @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

EMAIL: Connecting to Email via Outlook

June 16, 2020 at 8:30 a.m.

REASON FOR IMPACT: Technology Services has noticed multiple individuals have been unable to access their Puget Sound email via Outlook on their computer. TS is actively working to resolve the issue. If you are unable to access your Puget Sound email via Outlook on your device please try using webmail.pugetsound.edu for the interim while Technology Services remediates the issue. Please also notify the Service Desk by emailing them at servicedesk@pugetsound.edu so they are aware you have been impacted.

ADDITIONAL INFORMATION:

·        Examples of errors received when connecting to Outlook:

o   Windows Security Microsoft Outlook prompt for credentials.

o   Cannot start Microsoft Outlook.

o   Cannot open the Outlook window.

o   The set of folders cannot be opened.

o   The file (file path here) is not an Outlook data file (.ost).

o   Note this is happening for various users on both Mac and PC and different versions of Outlook

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Wireless Outage

Wednesday, February 19 at 5 a.m.-5:30 a.m.

REASON FOR IMPACT: Technology Services is updating the wireless network. Connecting to the campus and guest network via a wireless device will not work during the maintenance window. Hard wired devices such as desk phones, desktops, card access to the buildings, and elevator emergency phones will not be impacted.

ADDITIONAL INFORMATION:

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions: System Maintenance [COMPLETE]

Wednesday, January 15 from 12:10 p.m. to 12:20 p.m.

REASON FOR IMPACT: Technology Services needs to reboot the PeopleSoft Campus Solutions system to resolve an error with provisioning in our Account Management system. If you are logged into PeopleSoft Campus Solutions you may be logged out of the system or receive an error during the maintenance window.  

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.