Monthly Archives: November 2024

{PUGET SOUND NETWORK}: Planned Maintenance, Mon, Nov 25, 6:00 a.m. – 7:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Network: Planned Maintenance

Monday, November 25 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

  • Greek Row Network

  • Harned-Thompson Network

  • Harrington Network

  • Jones Network

  • Music Network

  • North Quad Emergency Tower

  • Oppenheimer Network

  • Schiff Network

  • Smith Network

  • Todd-Phibbs Network

  • Union Ave Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network equipment in Harrington, Jones, and Music to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections listed in systems impacted will go offline for approximately 15 minutes.

  • Card swipe access to the buildings have a local cache and will continue to function.

  • The North Quad Emergency Tower will go offline during this maintenance.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{HARNED, THOMPSON NETWORK}: Planned Maintenance, Thu, Nov 21, 6:00 a.m. – 7:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Harned, Thompson Network: Planned Maintenance

Thursday, November 21 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Harned Network

  • Thompson Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all network equipment in Harned and Thompson to correct occasional outages.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Harned and Thompson will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Maintenance, Wednesday, November 20, 5 a.m. – 6 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Wednesday, November 20 | 5 a.m. – 6 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • Technology Services will be installing software updates on our network security devices (firewalls) to address a critical severity vulnerability.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance Complete

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:

Planned Maintenance for the PeopleSoft HR System is Complete. 

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Resources Information System. It was unavailable during the maintenance window, which included self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • If you have issues connecting to myPugetSound or the PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{SCHIFF NETWORK}: Planned Maintenance, Mon, Nov 18, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Schiff Network: Planned Maintenance

Monday, November 18 | 6:00 a.m. – 6:30 a.m.

SYSTEMS IMPACTED: 

  • Schiff Network

REASON FOR MAINTENANCE:

  • Technology Services will be temporarily taking down all network equipment in Schiff to replace a battery backup system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Schiff will go offline for approximately 15 minutes.

  • The North Quad blue emergency tower will go offline for approximately 15 minutes.

  • Security Services will remain reachable at (253) 879-3311.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 15 | 5 p.m. – Sun Nov 17 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 15 | 5 p.m. –  Sunday, November 17 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PeopleSoft HR System} Planned Maintenance – Fri Nov 15 | 5 p.m. – Sun Nov 17 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft HR System

Friday, November 15 | 5 p.m. –  Sunday, November 17 | 8 p.m.

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Resources Information System. It will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound. 

 

WHAT YOU SHOULD KNOW:

  • Time Entry and Time Approval will not be available during the maintenance window. 

  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Resources System.

  • If you have issues connecting to myPugetSound or PeopleSoft HR System after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu