Puget Sound Website Maintenance 9/30 [COMPLETE]

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


This weekend Technology Services and Marketing and Communications transitioned our Puget Sound website to a new hosting provider. This maintenance took place earlier today and is complete.


Main Campus Website: Maintenance [Complete]

Saturday, September 30


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Website Maintenance (No downtime) Sept 9/30 8 a.m. – 12 p.m.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

This weekend Technology Services and Marketing and Communications will be transitioning our Puget Sound website to a new hosting provider. There should not be any visible changes during this transition and there should not be any downtime.

Main Campus Website: Maintenance
Saturday, September 30 | 8 a.m – Noon

WHAT YOU SHOULD KNOW:

  • Access to private pages may be limited during the maintenance window
  • There should not be any visible changes during this transition and there should not be any downtime

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Planned Campus Network Maintenance Fri 9/15 | 7 p.m. – Sat 9/16 | 1 a.m.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,


Technology Services (TS) will be performing critical maintenance to our campus core network as we continue our efforts to transition the university to a more modern network. During this time, network connectivity both on and off campus will be intermittently unavailable as various components are moved to the new core network infrastructure.


Network, WiFi, and Phones: On Campus Network Maintenance

Friday, September 15 | 7 p.m. –  Saturday, September 16 | 1 a.m.


What You Should Know:  

  • All on campus network connectivity, including access to systems hosted on campus, such as myPugetSound and network shares, as well as Internet will be intermittently unavailable.
  • Systems requiring network connectivity on the Puget Sound campus, such as physical phones and printers will be intermittently unavailable.
  • GlobalProtect VPN will be unavailable. 
  • Internet access (WiFi and Ethernet) will be intermittently unavailable.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. For support or questions related to this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or call 253.879.8585. 


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{RESOLVED] Puget Sound Network: Unable to Connect to Campus Network

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the issue are available below:

Puget Sound Network: Unable to Connect to Campus Network
Friday, September 8 | 6:45 a.m. – 8:30 a.m.

Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network.  As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu