This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

ADDITIONAL INFORMATION:

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Core Router Reboots

Wednesday, August 26, 2020 5:30 AM – 7:30 AM

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

·        Internet access inbound and outbound

·        VPN (Global Protect)

·        vDesk

·        Phone/VOIP/Jabber

·        Wired and wireless network connectivity

·        Intermittent loss of access to various Puget Sound systems and applications

REASON FOR IMPACT: There is an issue with our core routers causing intermittent network problems.  These reboots is an attempt to rectify those issues.

ADDITIONAL INFORMATION:

·        Downtime should be intermittent and only for short periods (less than 5-10 minutes)

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

·        For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable [RESOLVED]

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

• From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
• From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS) and the Office of Finance. Please see details below.

P-Card (Wells Fargo Commercial Card Expense Reporting): Currently Unavailable

Wednesday, August 12, 2020 at 12:00 p.m.  

System status alert for Commercial Card Expense Reporting (CCER)

Commercial Card Expense Reporting (CCER) on the Commercial Electronic Office® (CEO®) portal is currently unavailable.

We are diligently working to resolve the issue and apologize for any inconvenience this may cause.

CEO status updates are also available on the CEO portal home page next to the name of the service. A yellow triangle indicates the service is impaired and a red triangle indicates the service is unavailable. If you have questions, please contact your client service officer or call Treasury Management Client Services.

• From the U.S., Canada, or Mexico, dial 1-800-AT-WELLS(1-800-289-3557), option 2.
• From any country participating in the Universal International Freephone Number (UIFN) program: Dial the international access code (IAC) followed by 8000-AT-WELLS (8000-289-3557).

We appreciate your business.

Thank you,

Angela Young
Treasury Management Client Services   
1-800-289-3557, Option 2

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance – Switch Reboots in Main Facilities Building

August 6^th, 2020 – 4:10PM

REASON FOR IMPACT:

There will be a short network interruption (less than 5-10 minutes) as we reboot some network switches in the main Facilities building.

ADDITIONAL INFORMATION:

·       As switches reboot, network connectivity will be lost for short periods.  This includes phone/VOIP, wireless and data communication in and out of the university network.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, August 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Currently Unavailable [RESOLVED]

Monday, August 3, 2020 at 11:05 a.m. – 12:45 p.m.  

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services has resolved the issue. If issues persist please try clearing browser cache by following these instructions on our website:  https://www.pugetsound.edu/about/offices-services/technology-services/help-support/self-help/clearing-browser-cache/. If issues continue please contact TS Service Desk at 253-879-8585.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

vDESK: Currently Unavailable [RESOLVED]

August 3, 2020 at 8:30 a.m.- 12 p.m.

REASON FOR IMPACT: TS noticed vDESK was not accessible and have resolved the issue. Please note that logging on to vDESK may take a little longer than usual over the next couple hours.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Currently Unavailable

Monday, August 3, 2020 at 11:05 a.m.  

REASON FOR IMPACT: Customers have reported issues with logging into myPugetSound.edu. Technology Services (TS) is actively working to remediate the issue. TS will confirm once issue is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Menu Items not Viewable [RESOLVED]

Monday August 3, 2020 at 10 a.m. – 10:45 a.m.

REASON FOR IMPACT: Customers have reported issues with viewing items within myPugetSound.edu. Technology Services remediated the error and verified this is resolved.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu