[Updated 5:57 a.m. 5/21/13] The scheduled work was completed.
[Original Post] We will conduct maintenance work from 3:00 to 6:00 a.m. on Tuesday, May 21, to help ensure the university’s Internet connections are more resistant to unplanned outages. Brief interruptions in our Internet services may be required in order to complete this important work. Thank you for your patience and understanding.
[Updated 5/8/13] The scheduled maintenance was completed between 5:05 and 5:11 a.m. without incident. Thank you for your patience!
[Original Post] A scheduled outage is planned on Wednesday, May 8, from 5:00 to 5:30 a.m. for the K-20 Internet connection provided in academic and administrative buildings. Campus residences will not be affected. We anticipate the disruption in service will last approximately 5 minutes during this outage window.
Upgrade complete without incident.
The K20 internet will be interrupted for approximately 15 minutes tomorrow morning, 04/25/2013 at 5:45-6:00am.
[Resolved 4/13/2013 1:30 PM] The Internet connection has been restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience!
[Updated 4/13/2013 10:33 AM] Integra has determined the issue to be a power outage in the area. They are working to resolve the issue. No resolution time has been determined at this point.
[Original] Residential buildings are experiencing a network outage. We are working with Integra, the Internet service provider, to determine the cause. Connections in academic and administrative buildings are still working well. We appreciate your patience as we work to resolve this issue.
The defective switch has been replaced, so Trimble network is back to normal. 8:30pm 4/6/2013.
A switch failed in Trimble 107 IDF causing an outage of the wireless and most of the basement and first floor wired jacks. We have restored the wireless and most of the building, by by-passing the defective switch. We are working to configure a new switch and replacing it asap. I would anticipate approximately one hour before the entire building is back in service. 9:10pm 4/6/2013.
[Completed 3/19/2013 6:30 AM] The work was completed with minimal interruption in service.
[Original] There will be a 5-10-second interruption for all campus network services at 6:00 AM Tuesday, 3/19/13.
TS staff will be replacing a component of a key network device as a result of the campus network outage this past weekend.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
At about 10:30 PM Saturday night, the Cisco 6509E switch software crashed, causing a campus-wide network failure. All services were affected. The switch was rebooted at about 10:55 PM, which restored the network.
K20 has notified us that their connectivity issue has been resolved.
Problem Resolved : 03/06/13 09:50 PST
Our K20 Internet provider for all of our academic buildings suffered a major outage affecting multiple sites across the state.
We have recovered from the majority of the impact, but some sites are still unavailable on the internet.
They are working on the problem, but do not have an estimated time of repair.
FIRST DOWN: 03/06/13 09:22 PST
Scheduled intermittent network outages will occurr on Saturday 03/02/2013 for network switch upgrade/replacment from 12:00-6:00am in the following buildings.
Facilities
Fieldhouse
Library
McIntyre
Wheelock
On Wednesday 03/06/2013 between 11:59-03:00am, Integra will be performing scheduled maintenance to repair some inline equipment.
During this maintenance window, you will experience some brief service interruptions on the Integra (ResNet) internet service.
Update: 6:10 am. The replacement was completed without incident at 5:40 am. All services are online.
The Internet connection for university servers and the academic/administrative networks will be interrupted for 5-10 minutes between 5:30 and 6:00 AM Friday morning, while a faulty firewall device is replaced.
This outage will affect all outward-facing university services, but will will not affect the residential networks.
A number of university systems were adversely impacted by a time synchronization issue. Correct time synchronization plays a key role in authentication across various systems and an incorrect date from a US Navy time source disrupted authentication. We have changed our servers to synchronize from another time source which has resolved the problem.
If you are still experiencing logon issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Update 1:40 am 9/18/2012] Internet service to the residential network was restored. Apparently this was due to a malfunctioning router in the Seattle area. This router was eventually replaced, restoring service.
[Update 12:10 am 9/18/2012] Internet service to the residential network is still unavailable or too slow to be useful. Estimates for return of service from Integra Telecom are now at least 3 AM.
Internet service to the residential network (residence halls, houses, and Union Ave housing) is unavailable and sporadic due to an outage in Integra Telecom’s network affecting the greater Seattle/Tacoma area. This issue is being worked on now, and service should be restored within 1 to 2 hours.
This outage does not affect the academic buildings or the university’s servers.
The university’s K20 Internet connection experienced a brief service disruption this morning from 4:30 to 4:35 a.m. This impacted Internet access in all academic buildings as well as Web services and email. All services have been restored and are fully functional. Thank you!