Cascade Web Forms, Banner, BOSS, and FAMIS were unavailable from 8:30 AM to 9:00 AM on Friday, July 30, 2010. (The Cascade website familiar to most users remained available.) Service has been restored.
Banner, Famis and Basis were unavailable from 6pm – 8pm on Wednesday June 16, 2010. Minimal if no user disruption was experienced. We believe this was the result of an operating system issue on the Tahoma Server which did not impact Cascade. There was a brief disruption to Cascade as the server was rebooted. All services recovered immediately following the reboot.
The configuration for Cascade forms, Banner, Famis, Bosscops, and Bosscars was updated to require a new version of Java. The version to be used now is 1.6.0_18.
Note: this caused some issues this morning, when version 19 was inadvertently coded to be downloaded. Several users experienced problems which required their Java to be uninstalled and reinstalled. By 9:30 am, the configuration was updated to download the correct version.
The middle tier on San Juan will be restarted after a configuration update on 2/5/2010 between 5:00 am and 5:30 am PST during the regular maintenance window. The configuration update will help in troubleshooting.
Web forms was down this morning which included Cascade, Famis and Banner (a separate announcement has been posted to the Help Desk site for public viewing).
Patches were applied on the sanjuan server yesterday, and it wasn’t working after that. Paul fixed something in the configuration and bounced the server and now it’s working again.
Cascade and FAMIS users reported issues receiving their reports that are run through the reports server. Users received an error message saying that job ###### wouldn’t run. When we looked in the reports server (past jobs), that particular job_id did not show up (it was a future job_id!).
[Update 3/21/09 1:30 PM] The Famis upgrade was successfully complete and has been fully tested. Famis services have returned to full operation.
FAMIS, the Facilities Services database, will be upgraded on March 20th and 21st. FAMIS will be unavailable beginning at 4:30 PM on Friday, March 20, and will be available by 5:00 PM on Saturday, March 21.
On February 17th from 5:30-6AM batteries in our EMC CX400 Disk Array will be replaced. This is a fully redundant system and no outage is expected. However, as with any change, there is always a risk of outage. If a problem arises with the change, the following services may be impacted:
Campus email text:
Saturday, January 10, Technology Services will be performing important updates on our database systems. There will be two groups of outages:
5 AM until 8 PM – Cascade and Cascade Web will be unavailable.
9 AM until Noon – Banner, Famis, Basis, and Millennium will be unavailable.
Email, network files and shares, and other network services will not be impacted.
Cascade database is switching to new hardware and upgrading to 10g. Administrative toolset is being upgraded to 10g and deployed on new hardware.
Banner, Famis, Basis, and Millennium will be patched to make them compatible with 10g.
The Installation of the new storage array and SAN to support upgrades of the database and email systems was completed with the reboots of all database servers from 5:30 to 6:30 AM this morning. CRM was restored at 7:45 AM. The extended timeframe was necessary to ensure that all existing and new LUNs had redundant paths to their hosts in the SAN.
Service has been restored to all central database systems (Cascade, Cascade Web, Banner, Famis, Millennium, Basis and CRM) as of 3pm. Please contact the Help Desk, 253.879.8585 or email@example.com, if you continue to experience problems.