Category Archives: Announcements

PeopleSoft, Cascade, and Email Unavailable Due to Maintenance 11/17/2013 [Completed]

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[Updated 11/17/13 10:55 a.m.] Maintenance is completed and PeopleSoft, Cascade, and email service are restored.

[Original] Due to scheduled maintenance, PeopleSoft, Cascade, and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, November 17. An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

Turnitin Unavailable in Moodle 11/2/13 [Completed]

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[Updated] The maintenance was completed as planned and full access to Turnitin within Moodle is now restored.

[Original Post] Turnitin, a plugin service in Moodle, may be intermittently unavailable during a scheduled maintenance period on Saturday, November 2, from 7:00 to 11:00 a.m. Instructors are encouraged to modify assignment due dates either before or at least several hours after the scheduled maintenance window. Thank you so much for your patience and support!

Cascade and Email Unavailable Due to Maintenance 10/13/2013 [Completed]

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[Updated 10/13/13 10:05 a.m.] Maintenance is completed and Cascade and email service are restored.

[Original Post] Due to scheduled maintenance, Cascade and the university’s email system will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, October 13. An update will be posted once this maintenance is completed.

Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!

vDesk Issues 10/3/13 [Resolved]

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[Updated 10/8/13, 2:50 p.m.] After applying yesterday’s update, we are no longer seeing the types of issues experienced with vDesk in recent days. If you do experience any problems using vDesk or other technology on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!

[Updated 10/7/13, 12:20 p.m.] We believe we have identified the issue causing the problems listed below with vDesk. We will be making an update to the system this afternoon that we hope will provide a resolution. More information will be posted as we have it. Thank you again for all your patience with this process!

[Original Post] We are seeing a variety of issues with vDesk, including the inability to save files, see printers, and open applications and files from network shares. We are working to identify and resolve these issues as quickly as possible. Thank you so much for your patience.

Scheduled Web Server Maintenance 10/2/13

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Shortly after 10:10 am., the university website and associated services such as the content management system (Big Tree) will be briefly unavailable for scheduled maintenance. This maintenance will result in a short downtime of up to 5 minutes.  If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!

Important Information on the Wireless Network 9/23/13

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We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!

Wireless Network Issues 9/20/13 [Resolved]

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[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.

[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide.  Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues.  We realize this is very frustrating, and we apologize for the inconvenience.  Thank you so much for your patience.

Diversions Wireless Issues 9/18/13 [Resolved]

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[Updated 9/23/13, 2:40 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.

[Original Post] We are working to address the current service issues with the wireless network in high traffic areas, particularly in Diversions Cafe and the Murray Boardroom in Wheelock Student Center. Users are reporting the inability to connect with the wireless or, if they are able to connect, being unable to access the Internet. We realize this is very frustrating, and we apologize for the inconvenience. We hope to resolve these issues soon and will post updates as we have them. Thank you so much for your patience!

StudentFiles Server Issue 9/17/13 [Resolved]

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[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!

[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.

We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.

Scheduled Wireless Maintenance 9/13/13 [Completed]

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[Updated 9/13/13, 4:47 a.m.] The maintenance was completed at 4:45 a.m., and wireless network service was restored.

[Original Post] We will be applying a software update to our wireless network controllers Tuesday, 9/13,  between 4:00 and 5:00 a.m. The wireless network will be unavailable while we conduct this necessary maintenance. Thank you.