[Updated 8/12/2014 7:30 am] PeopleSoft HR and PeopleSoft Financials are now available for use again. Thank you for your patience!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft HR and PeopleSoft Financials. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
[Updated 8/11/2014 1:30 pm] vDesk applications are available. Thank you for your patience!
[Original Post] vDesk applications are currently unavailable at the moment. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
[Updated 8/11/2014 8:40 am] PeopleSoft HR is now available. Thank you again for your patience.
[Updated 8/11/2014 8:30 am] PeopleSoft Financials is now available. We are continuing to work on PeopleSoft HR. Thank you!
[Original Post] Members of the campus community have reported that they are unable to login to PeopleSoft Financials and PeopleSoft HR. PeopleSoft HR times out, while PeopleSoft Financials returns an error message. We apologize for the inconvenience and appreciate your patience as we work to resolve these issues.
[Updated 04/10/2014 9:22 a.m. ] Maintenance has been completed, be aware the Citrix patching is still in progress but should not affect the rest of the systems currently online.
[Original] Due to scheduled maintenance, PeopleSoft and Cascade will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, August 10. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
[Updated 7/28/2014 8:38 am] The database issue has been resolved. Thank you again for your patience.
[Original Post] We are currently experiencing an issue with new connections to our PeopleSoft database. New connections (such as those required by batch jobs or reports) are currently producing errors. We apologize for the inconvenience, and appreciate your patience as we work to resolve this issue.
[Updated 7/15/2014 2:22 pm] Off-campus access to vDesk was restored around 7:30 am this morning. Thank you for your patience!
[Original post] Some members of the campus community have reported that they are unable to launch vDesk applications from off-campus. They receive the error message “an error occurred while making the requested connection.” Access to vDesk from on-campus is not affected. We appreciate your patience as we investigate this issue, and apologize for the inconvenience.
[Updated 07/13/2014 11:21 a.m.] Online Services have been brought back on line, and Maintenance has been completed.
[Original]Due to scheduled maintenance, all production servers and services, including PeopleSoft, Cascade, email, vDesk, Moodle, and the university website, will be intermittently or entirely unavailable between 3:00 a.m. and noon on Sunday, July 13. An update will be posted once this maintenance is completed.
Technology Services schedules regular maintenance windows on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!
Some members of the campus community have experienced difficulty using their Puget Sound account to login to their campus computers and Outlook Web Access (Webmail). This appears to be due to the fact that their account is locked due to a number of incorrect authentication attempts. We are investigating the source of this issue, and apologize for the inconvenience.
Some members of the campus community are seeing a login screen in their browser:
This screen is part of our campus network security system, and you should be able to authenticate with your Puget Sound username and password. We are investigating why this prompt is occurring. If you have any further issues or questions, please contact the Technology Service Desk at 253.879.8585. Thank you!
[Update] Moodle is backup and online (7/25/2014 1:57 pm)
[Original] The Moodle server is temporarily down. The TS Server team is working to resolve this issue, and an update will be posted once the system is back up and online.
Moodle will be unavailable due to a planned system upgrade beginning at 12 pm on Saturday, June 28. We anticipate that it will be available for use again on Monday, June 30 at 12 pm.
[Updated 5/06/2014 8:15 am] All email filtering is functioning normally at this time. Please feel free to contact the Technology Service Desk at 253.879.8585 if you have any questions. Thank you for your patience!
[Original] Some members of the campus community have reported receiving an increased number of junk email messages. Unfortunately, we are having an issue with Outlook and Outlook Web Access (Webmail) junk email filtering not functioning at the moment. While junk email is still being filtered on the email server, any local junk email settings or filtering that you may have set up in Outlook or Webmail are not being applied. We apologize for the inconvenience and are working to resolve this issue. If you have any questions, please contact the Technology Service Desk at 253.879.8585.
vDesk was unavailable today from about 11 a.m. to 1:15 p.m. due to a hardware issue. Service was restored at approximately 1:15 p.m.
[Updated 04/18/2014 12:45 pm] The maintenance is complete. Thank you!
[Original] PeopleSoft (Campus, HR, and Financials) will be unavailable due to emergency maintenance today, from 12:00pm – 1:00pm. We apologize for the inconvenience.
[Update – 9:27 p.m.] Cascade has returned to service after restart of the affected systems.
Cascade became unavailable tonight at about 7:30 p.m. TS staff are aware of and working on the problem now. Cascade will be available later tonight, hopefully in about an hour.
We appreciate your patience.