[Updated 9/26/13, 4:30 a.m.] The maintenance is now completed and service is restored.
[Original Post] The university’s wireless network will be unavailable Thursday, 9/26/13, between 4:00 and 5:00 a.m. We will be conducting necessary maintenance to ensure the best service possible. Thank you for your patience!
We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues. We appreciate your support!
[Updated 9/22/13, 5:18 a.m.] The update is now complete and successfully installed.
[Original Post] A one-hour wireless outage is scheduled on Sunday, 9/22/13, between 4:00-5:00 a.m. We will be applying a special update designed by Aruba to fix the problem they detected, which is the cause of recent issues we have been experiencing.
[Updated 9/23/13, 2:25 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. However, if you experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network that are being experienced campus-wide. Users are reporting the inability to connect to the wireless network or, if they are able to connect, experiencing speed issues. We realize this is very frustrating, and we apologize for the inconvenience. Thank you so much for your patience.
[Updated 9/23/13, 2:40 p.m.] We believe the software fix installed this past weekend has resolved the issues experienced with the university’s wireless network in recent weeks. If you do experience any problems accessing or using the wireless network on campus, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we worked to resolve these issues.
[Original Post] We are working to address the current service issues with the wireless network in high traffic areas, particularly in Diversions Cafe and the Murray Boardroom in Wheelock Student Center. Users are reporting the inability to connect with the wireless or, if they are able to connect, being unable to access the Internet. We realize this is very frustrating, and we apologize for the inconvenience. We hope to resolve these issues soon and will post updates as we have them. Thank you so much for your patience!
[Updated 12:59 p.m.] The StudentFiles server has been refreshed which should resolve the types of issues reported earlier. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any further problems. Thank you!
[Original Post] Some students and faculty have reported issues accessing their files on the StudentFiles server (aka Alexandria). This has also affected students who were using vDesk applications to access files on that server.
We are looking into the issue and hope to have a resolution shortly. We apologize for the inconvenience and thank you for your patience.
[Updated 9/13/13, 4:47 a.m.] The maintenance was completed at 4:45 a.m., and wireless network service was restored.
[Original Post] We will be applying a software update to our wireless network controllers Tuesday, 9/13, between 4:00 and 5:00 a.m. The wireless network will be unavailable while we conduct this necessary maintenance. Thank you.
[Updated 8/26/2013 11:00 a.m.] Password synchronization is functional. Please contact the Technology Service Desk at 253.879.8585 for assistance if you were affected by this issue.
[Original Post] Password synchronization is currently not functional. Password changes made in Cascade will not carry over to other Puget Sound systems (email, PeopleSoft, vDesk, Moodle). We are working to resolve this as quickly as possible and apologize for the inconvenience.
[Updated 8/26/13, 5:35 a.m.] The upgrade was completed at 5:30 a.m.
[Original Post] Routine maintenance on the wireless network is scheduled to take place between 4:00 and 6:00 a.m. on Monday, August 26, 2013. The total downtime for the wireless network should be no more than 60 minutes during this time. Thank you.
Preparation for an upgrade of our email server began this week Monday, August 12. Since then, some members of the campus community have unexpectedly experienced difficulty accessing their email, calendar, or Out of Office functionality.
We apologize for any problems or inconvenience this has caused. We are working to make this transition as seamless as possible and to identify and resolve any issues that arise along the way. Please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if you experience any difficulty accessing your email.
[Update] Production Server Patch Maintenance has been completed.
[Original] The Production Server Patch Maintenance is scheduled for 8/11/2013. Most services may be intermittently or entirely unavailable, including: Email, Personal and departmental file shares (on Alexandria and Merlin2), Webservices such as www.pugetsound.edu, Mahara and Moodle, Print Services, and the Optimize HR Production servers and services.
[Updated 7/26/13 4:40 p.m.] The enrollment data in PeopleSoft has been restored and all dependent information, including student schedules and class rosters, should be accurate. If you encounter any issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. We apologize for any inconvenience you may have experienced this afternoon, and we wish everyone a happy weekend!
[Updated 7/26/13 3:00 p.m.] We are making good progress in restoring the enrollment data but do not expect a complete resolution of this issue until the end of business today. We’ll post a further update once this issue is resolved. Thank you again for your patience.
[Original Post] All enrollment data in PeopleSoft is currently unavailable. This affects student schedules, class rosters, and anything else in PeopleSoft requiring enrollment information. We are working as quickly as we can to restore the data and will provide updates as they become available. For assistance, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience as we work through this issue!
[Updated 7/15/13, 11:10 a.m.] All services have been restored to McIntyre Hall. Work continues to provide a permanent solution to the power problem that occurred. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
[Original] Due to a minor, unexpected power outage in McIntyre Hall, network and phone service is currently unavailable in the building. Due to the impact on the university’s server room located in McIntyre, other services across campus may be affected. We are working to restore power and full services to McIntyre as quickly as possible. Thank you for your patience!
[Update] Pre-Production Server Patch Maintenance completed 11:08 am, 7/14/2013
Pre-Production Server Patch Maintenance is scheduled for Sunday, 7/14/2013, from 3 a.m. to noon. This should not affect any production services such as email, personal and departmental file shares, database applications, or web services (Moodle, Print Services, vDesk). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.
Maintenance work on the university’s email system is scheduled for Monday, June 24, from 10:00 p.m. to midnight. This work is required to prepare for our upgrade to Exchange 2013 later this year. Members of the Puget Sound community should not experience any disruption in their university email service. If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you for your patience and support!