Category Archives: Announcements

CORRECTION: {WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, Apr 9, 7:15 a.m. – 7:45 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Tuesday, April 9 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Tuesday, Apr 9, 7:15 a.m. – 7:45 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Tuesday, April 9 | 7:15 a.m. – 7:45 a.m.

SYSTEMS IMPACTED: 

  • Wheelock network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a failing network switch with a new one.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Wednesday, March 27 | 7:30 a.m. – 9:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Updates to User Attributes and Password Requirements

Wednesday, March 27 | 7:30 a.m. – 9:00 a.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • TS will modify the existing Okta/Zoom integration to send and update display names. 

  • TS will begin using a unique attribute instead of email address to match accounts in the Okta/Zoom integration. 

  • TS will update the Zoom password complexity requirements.

REASON FOR MAINTENANCE:

  • Zoom currently receives first/last name updates. However, the display name attribute is not mapped in the integration and therefore does not receive updates. Sending display names will ensure that a campus member’s current chosen name is shown in their Zoom profile and will remove the need for manual edits in Zoom if a chosen name is updated in myPugetSound. 

  • Email addresses are currently used as the unique attribute in Zoom. This change will prevent duplicate accounts from being created and better preserve chat/phone/meeting information if someone undergoes a username change.

  • Setting password complexity requirements will better protect accounts logging in with email and Zoom password, as opposed to single sign-on (SSO) or Google, and will provide consistency with the complexity requirements outlined in the password policy.

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected. 

  • If you previously included pronouns in your Zoom display name instead of using Zoom’s pronoun feature, you may want to update your Zoom profile since the display name field will be overwritten with your chosen name. You can add pronouns to your Zoom profile and choose how you would like to share your pronouns. Please see this article for more information. 

  • You will still be able to rename yourself in Zoom meetings. 

  • Updated password requirements will be enforced when you change your Zoom password. For the majority of campus members, this will have no impact as TS recommends logging into Zoom with SSO through login.pugetsound.edu with “pugetsound-edu” as the company domain. 

  • After the conclusion of the spring term, TS plans to require SSO to log in to Zoom, with the exception of certain accounts. More information and timing of the change will be communicated at a later date. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Updates to User Attributes and Password Requirements

Wednesday, March 27 | 7:30 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

  • TS will modify the existing Okta/Zoom integration to send and update display names. 

  • TS will begin using a unique attribute instead of email address to match accounts in the Okta/Zoom integration. 

  • TS will update the Zoom password complexity requirements.

REASON FOR MAINTENANCE:

  • Zoom currently receives first/last name updates. However, the display name attribute is not mapped in the integration and therefore does not receive updates. Sending display names will ensure that a campus member’s current chosen name is shown in their Zoom profile and will remove the need for manual edits in Zoom if a chosen name is updated in myPugetSound. 

  • Email addresses are currently used as the unique attribute in Zoom. This change will prevent duplicate accounts from being created and better preserve chat/phone/meeting information if someone undergoes a username change.

  • Setting password complexity requirements will better protect accounts logging in with email and Zoom password, as opposed to single sign-on (SSO) or Google, and will provide consistency with the complexity requirements outlined in the password policy.

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected. 

  • If you previously included pronouns in your Zoom display name instead of using Zoom’s pronoun feature, you may want to update your Zoom profile since the display name field will be overwritten with your chosen name. You can add pronouns to your Zoom profile and choose how you would like to share your pronouns. Please see this article for more information. 

  • You will still be able to rename yourself in Zoom meetings. 

  • Updated password requirements will be enforced when you change your Zoom password. For the majority of campus members, this will have no impact as TS recommends logging into Zoom with SSO through login.pugetsound.edu with “pugetsound-edu” as the company domain. 

  • After the conclusion of the spring term, TS plans to require SSO to log in to Zoom, with the exception of certain accounts. More information and timing of the change will be communicated at a later date. 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance COMPLETE

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) completed the following maintenance activities. Details on the maintenance performed are available below:


PeopleSoft Financials System: Planned Maintenance 

Completed at 2 p.m. Saturday, March 23, 2024

REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS updated the PeopleSoft Financials System to the latest version release. 


WHAT YOU SHOULD KNOW:

Please remember to clear your browser cache if you run into any issues accessing PeopleSoft Financials related links. 


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance, Fri Mar 22 | 5 p.m. – Sun Mar 24 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


This is a reminder that Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


PeopleSoft Financials System: Planned Maintenance

Friday, March 22, 2024 | 5 p.m. – Sunday, March 24, 2024 | 8 p.m.


REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 


WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PRINTING}: PaperCut Planned Maintenance, Thurs, Mar 21, 7:00 a.m. – 9:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Printing: PaperCut Planned Maintenance

Thursday, March 21 | 7:00 a.m. – 9:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be installing security updates on our PaperCut system.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, the following functions that rely on PaperCut will be impacted:

    • Printing

    • Scanning

    • Faxing

    • Managing the balance on your PaperCut account

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{WELCOME CENTER NETWORK}: Planned Maintenance, Tuesday, Mar 19, 10:00 p.m. – 10:30 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Welcome Center Network: Planned Maintenance

Tuesday, March 19 | 10:00 p.m. – 10:30 p.m.

SYSTEMS IMPACTED: 

  • Welcome Center network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • To resolve a Power over Ethernet (PoE) outage, Technology Services will be upgrading the firmware on network switches in the Welcome Center.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Welcome Center. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PeopleSoft Financials} Planned Maintenance, Fri Mar 22 | 5 p.m. – Sun Mar 24 | 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:


PeopleSoft Financials System: Planned Maintenance

Friday, March 22, 2024 | 5 p.m. – Sunday, March 24, 2024 | 8 p.m.


REASON FOR MAINTENANCE:

To ensure a secure, reliable computing environment, TS will be updating the PeopleSoft Financials System to the latest version release. This system will be unavailable during the maintenance window. 


WHAT YOU SHOULD KNOW:

myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Financials System.


To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Routing Changes, Tuesday, Feb 20, 5:00 a.m. – 6:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • None

DATE OF IMPACT: 

  • Tuesday, February 20 | 5 a.m. –  6 a.m.

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be making routing changes to our internal network.

 

WHAT YOU SHOULD KNOW:

  • No network outages or downtime are expected from the routing changes being made.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thursday, Feb 15, 5:00 a.m. – 6:00 a.m. – [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Thursday, February 15 | 5 a.m. –  6 a.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • Security Services will remain reachable at 253-879-3311 during this time.

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thursday, Feb 15, 5:00 a.m. – 6:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Thursday, February 15 | 5 a.m. –  6 a.m.

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • Security Services will remain reachable at 253-879-3311 during this time.

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Wednesday, February 14 | 5:30 a.m. –  7 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

CORRECTION: {FIREWALL, NETWORK, WIFI, PHONES} Planned Campus Maintenance – Wed 2/14 5:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound campus community,

Technology Services (TS) will perform critical maintenance to our campus core network as we continue to transition the university to a more modern network. During this time, network connectivity on and off campus will be intermittently unavailable as we make routing changes to our firewall and internal network.

Firewall, Network, WiFi, Phones, Internet: On Campus Network Maintenance

Wednesday, February 14 | 5:30 a.m. –  7 a.m.

WHAT YOU SHOULD KNOW: 

  • Internet access will be intermittently unavailable as routing changes are implemented.

  • Systems requiring Internet connectivity on the Puget Sound campus, such as phones, will be intermittently unavailable.

  • Blue emergency towers will be intermittently unavailable during the maintenance window.

  • Outages are expected to last no more than a few minutes.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu