This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus and myPugetSound: System Issues – RESOLVED

Friday, November 30 from 11:15 a.m. to 11:20 a.m

REASON FOR IMPACT: Customers experienced issues logging in to PeopleSoft Campus due to database contention that resolved itself. Technology Services will continue to monitor the system.

ADDITIONAL INFORMATION:

·         You should now be able to log in to myPugetSound and PeopleSoft Campus with no issue.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft Refreshes: Planned Maintenance

Thursday, November 29 @ 6 a.m. – Friday, November 30 @ 5 p.m.

SYSTEMS IMPACTED:  

·       DEV Refreshes:

o   Impact: The following PeopleSoft DEV environments will be unavailable [PA91DEV, CS92DEV, FN92DEV, HR92DEV]

o   Duration: Thursday, November 29^th all day

·       TST Refreshes:

o   Impact: All PeopleSoft TST environments will be unavailable [PA91TST, CS92TST, FN92TST, HR92TST]

o   Duration: Friday, November 30^th all day

REASON FOR IMPACT: Refreshing our databases is part of our standard practices to maintain a reliable environment.

ADDITIONAL INFORMATION:

·       Communications about maintenance on PeopleSoft DEV and TST environments are delivered to the PeopleSoft distribution lists.

·       Communication about maintenance for PRD environments are routed through the TS Communications Listserv.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

This is an announcement from Technology Services (TS). Please see details below.

DHCP: Planned Maintenance 

Wednesday, November 14, 2018,  6:00 a.m.-6:30 a.m.

REASON FOR IMPACT: Technology Services is continuing to investigate an intermittent issue with our DHCP server which may prevent some users from connecting to a campus internet connection. As part of remediating this issue, Technology Services will be restarting the server on Wednesday morning.  

ADDITIONAL INFORMATION:

·         After the maintenance window, if you have difficulty connecting your device to a campus internet connection please wait a few minutes and try again. If waiting a few minutes does not resolve the issue please contact the TS Service Desk for additional support. 

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

DHCP: Intermittent Login Issues

Monday, November 12, 2018, ongoing

REASON FOR IMPACT: Technology Services is continuing to investigate an intermittent issue with our DHCP server. We have initiated a support call with Microsoft regarding our issue. In the meantime, we will continue to monitor the server and take action as needed to resolve any issues that develop.

ADDITIONAL INFORMATION:

·       You may occasionally be unable to access the network as a result of this issue. However, we are monitoring the server and if you do encounter a problem, please wait for a few minutes and try again.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance – COMPLETE

Sunday, November 11, 2018 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, November 11^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, November 11, 2018 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, November 11^th, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Temporarily Unavailable

Tuesday, October 30, 2018 from 5:00 p.m. to 5:10 p.m.

REASON FOR IMPACT: Technology Services is currently investigating the cause of an issue with myPugetSound. During the timeframe noted myPugetSound was not available. Currently you should be able to login to myPugetSound.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

KACE: Scheduled Maintenance

Monday, October 29, 2018 from 7:00 p.m. to 9:00 p.m.

REASON FOR IMPACT: Technology Services will be installing an upgrade to our KACE ticketing system this evening. During this maintenance timeframe the KACE site will be unavailable.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer – RESOLVED

Tuesday, October 23, 2018 from 12:30 p.m. to 12:45 p.m.

REASON FOR IMPACT: The network/ phone outage in Smith & Oppenheimer Halls was caused by a power event that impacted the network equipment in those buildings. Power has been restored and the network (wireless and wired) and phones are functional.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

Network: Network/ Phone Outage in Smith & Oppenheimer

Tuesday, October 23, 2018 beginning at 12:30 p.m.

REASON FOR IMPACT: Technology Services is investigating an issue in the Smith and Oppenheimer residence halls. Currently both buildings are experiencing a network and phone outage. Wireless and wired (Ethernet) connections to the Internet are not available. We will provide an update as soon as one is available. Note that this is only impacting those two buildings; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services encountered an issue with our earlier maintenance on this domain controller. As a result we are extending our maintenance window on this server and are working to bring it back online as soon as possible. The issue we encountered with the domain controller impacted myPugetSound for a few hours, although TS was able make myPugetSound accessible again as of 11:15 p.m. At this time the maintenance we are performing on this domain controller should have little to no impact on campus systems.

This is an announcement from Technology Services (TS). Please see details below.

Login System: Domain Controller Reboot

Monday, October 22, 2018 from 8:00 p.m. to 8:30 p.m.

REASON FOR IMPACT: Technology Services is restarting one of our four domain controllers during this maintenance window to remove an application related to our former Cascade system that is no longer needed. There should be little noticeable impact to our Puget Sound applications. However, if you attempt to login to a Puget Sound site or service during this time and you have difficulty, wait for a few minutes and try again.

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible – RESOLVED

Monday, October 22, 2018 from 8:30 p.m. to 11:15 p.m.

REASON FOR IMPACT: Technology Services has resolved the issue that was impacting myPugetSound. Our work earlier this evening on a domain controller had a direct impact on a login mechanism used by myPugetSound. TS was able to make an update to myPugetSound to bypass the domain controller that is being worked on and you should be able to log in to myPugetSound. As a next step, TS will evaluate our options to increase redundant access to our login systems from myPugetSound.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

INCIDENT UPDATE: Technology Services is still working to resolve the issue that is impacting myPugetSound. We consider this a high priority and will continue to work towards a resolution.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Portal Inaccessible

Monday, October 22, 2018 beginning at 8:30 p.m.

REASON FOR IMPACT: Technology Services is working to resolve an issue that is impacting myPugetSound.edu. Currently myPS is inaccessible. However, the PeopleSoft systems, Webmail and other campus systems are available via their direct links.

ADDITIONAL INFORMATION:

·        We will use this TS Communications list to provide updates on this issue until it is resolved.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.