Author Archives: myoung

[Completed] Short Planned Network Outage 3/28/09

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As part of the monthly maintenance this morning, updates to the university’s core router were applied. This resulted in a short campuswide network outage (all services) at about 8:30 AM. This was expected, and the outage was about 3 minutes. Network service was restored as expected, and this phase of the maintenance is now complete.

Maintenance will now continue with database systems.

[Complete] Production Maintenance Window 3/28/10 from 8:00 AM to Noon

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The next production maintenance window is on Sunday, March 28th, from 8:00 AM to noon.

From 8:00 AM to 9:30 AM all services may be off-line intermittently due to network upgrades, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Web services (including www.pugetsound.edu and cs.pugetsound.edu)
  • Database Applications: Cascade, FAMIS, Millennium, and Banner

Please note that Database Applications may continue to be unavailable until noon.

[Resolved] In- and Outbound Telephone Calls Not Working 3/9/10

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[Updated 10:46 AM] Telephone service was restored at 10:45 AM.

[Updated 9:08 AM] Our telephone provider, Integra Telecom, has informed us that this outage is part of a Tacoma-wide outage on parts of Click!’s network. Click! does not yet have a timeline for restoration of service.

Telephone calls into and out of campus have not been working since about 5:00 AM this morning. This appears to be a telephone provider problem. Our telephone service provider (Integra Telecom) has been contacted, and they are working to restore service as quickly as possible.

[Updated] Sophos PureMessage Quarantine Issues

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Update at 4:55 PM on 4/9/10:  Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues.  Look for a communication in early summer on the new system!

Update at 11:30 AM on 3/16/10:   Most issues have subsided, however daily digest e-mails still have some problems.    Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.

Update at 3:30PM on 3/5/10:  We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected.  While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment.  If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.

Users are experiencing the following issue with our Sophos PureMessage system (spam protection):

  • Some users are unable to release or delete some or all messages in their quarantine
  • Some users cannot see all of their quarantined messages
  • Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Technology services is aware of these issues, and is working hard with the vendor to resolve them.
If you experience any of these symptoms and need access to quarantined messages, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.

[Complete] Fiber Channel SAN Changes Scheduled 2/21/2010 8am – noon

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Maintenance completed at 11:30am with no unexpected outages.  Cascade was back online by 10:30am.

Between 8:00 AM and noon on Sunday, February 21st intermittent outages of Cascade are expected as we perform important maintenance on our Fiber Channel Switches.  Other outages are at increased risk at this time, but no other outages are expected due to redundant hardware.

[Complete] Pre-Production Maintenance Window 2/18/10, 7:00 AM to 9:00 AM

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Update at 2/18/2010 at 9:45am:  All services are back online.  Pilchuck and Lummi took a little longer than expected, but all other servers were up by 9am.

On Thursday February 18th from 7am-9am all pre-production servers are to be patched.  This means that all test systems may be intermittently or entirely unavailable during this time.  Most users will not be impacted, as most users do not have access to preproduction servers.  Specifically, the following servers will be impacted:

  • vmhost2
  • lummi
  • pilchuck
  • moodle2
  • kickstart
  • hope
  • decatur
  • shaw
  • squaxin
  • mysqldev
  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0