[Updated] Sophos PureMessage Quarantine Issues

Update at 4:55 PM on 4/9/10:  Some issues still remain (same as on 3/16); we are working to quickly implement a new anti-spam system to resolve these issues.  Look for a communication in early summer on the new system!

Update at 11:30 AM on 3/16/10:   Most issues have subsided, however daily digest e-mails still have some problems.    Some users do not see all received spam e-mail in their daily quarantine message. If you experience this issue, please visit the quarantine to see all your messages. If you have other questions or concerns please contact the Service Desk at X8585.

Update at 3:30PM on 3/5/10:  We continue to see scattered issues with PureMessage, however we believe the primary issue with the system is corrected.  While we expect new messages to be handled correctly in the system, messages received prior to today may need special treatment.  If you need access to a message unavailable in your quarantine, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu.

Users are experiencing the following issue with our Sophos PureMessage system (spam protection):

  • Some users are unable to release or delete some or all messages in their quarantine
  • Some users cannot see all of their quarantined messages
  • Some users receive a “Daily Quarantined” email that contains messages they cannot see or manipulate in their quarantine
Technology services is aware of these issues, and is working hard with the vendor to resolve them.
If you experience any of these symptoms and need access to quarantined messages, please contact the Service Desk at x8585 or servicedesk@pugetsound.edu for assistance.