Update: 6:10 am. The replacement was completed without incident at 5:40 am. All services are online.
The Internet connection for university servers and the academic/administrative networks will be interrupted for 5-10 minutes between 5:30 and 6:00 AM Friday morning, while a faulty firewall device is replaced.
This outage will affect all outward-facing university services, but will will not affect the residential networks.
The voicemail system will be rebooted at 4 a.m. 1/29/13. This is to ensure that the system fails over properly so that there is no loss of service, as on 1/28/13.
As implied above, there should be no loss of service during the reboot.
A problem with the sound quality of voicemail, both with the messages themselves and with the attendant’s voice was reported this morning. Resolution of this problem caused a 3-5 min interruption in service of voicemail from 8:35 to 8:40 a.m.
[Update 1:40 am 9/18/2012] Internet service to the residential network was restored. Apparently this was due to a malfunctioning router in the Seattle area. This router was eventually replaced, restoring service.
[Update 12:10 am 9/18/2012] Internet service to the residential network is still unavailable or too slow to be useful. Estimates for return of service from Integra Telecom are now at least 3 AM.
Internet service to the residential network (residence halls, houses, and Union Ave housing) is unavailable and sporadic due to an outage in Integra Telecom’s network affecting the greater Seattle/Tacoma area. This issue is being worked on now, and service should be restored within 1 to 2 hours.
This outage does not affect the academic buildings or the university’s servers.
[Updated 3:40 pm 8/16/2012] The upgrade to Moodle has been completed. Moodle is back up and fully functional. Thank you for your patience!
Moodle is being upgraded to the next version. This service will be unavailable from 12 AM Tuesday, 8/14/2012 for 24 hours until 12 AM Wednesday, 8/15/2012 while this process is completed. Service will be restored by midnight, 12 AM tonight.
[Updated 7:49 am, 8/1/2012] We have been informed by the phone carrier that this issue has been resolved. The problem was apparently a hardware failure in a key piece of equipment.
[Updated 4:54 pm] As of about 4-4:15 pm, This problem has resurfaced, although log distance calls are displaying various symptoms. The phone carrier is working on the problem.
This morning there have been reports of certain long distance calls not connecting, giving “dead air” when dialed. This is due to a problem at our telephone carrier, which is experiencing a widespread issue. The carrier is working on the issue, which is affecting all their customers. Long distance calls appear to be working now, but this may be sporadic for the next hour.
Blogs.pugetsound.edu needed to be unavailable for a brief period to complete some emergency server maintenance, but has returned to service, after about a 5 min. outage.
[Updated: 8:20 p.m.] Maintenance is complete. Soundnet is running normally. Thank you for your patience.
In order to complete some maintenance on Soundnet Mysites, Soundnet will be unavailable for about 15 minutes beginning at 8 p.m., Thursday, 2/9/2012.
We apologize for the inconvenience.
[Updated 10:45 p.m.] The maintenance is complete, and Soundnet has returned to service.
Thank you for your patience.
Soundnet will be unavailable tonight from 10-11 p.m. tonight. Some upgrades to calendaring features will be installed during that time.
Soundnet will be unavailable starting at 5:45 p.m. on 12/19/2011 for maintenance. Service should be restored by 7:45 p.m.
[Updated 4:37 p.m.] vDesk was restored to service at about 4:15 PM.
vDesk is currently unavailable due to some problems encountered during the scheduled maintenance. The problem began at about 1:30 PM. We are currently working to restore service as soon as possible. We apologize for the inconvenience.
NOTE: As of 12 PM, the maintenance has been completed. All services are online and available.
Technology Services Monthly Maintenance is scheduled for Sunday, October 30, from 8:00 AM to 12:00 PM. Cascade, Banner, Millennium, and the university’s website will not be affected.
The services which may be intermittently or entirely unavailable during this maintenance window include:
- Web services such as Moodle and Puget Sound blogs
- Personal and departmental file shares (on Alexandria and Merlin2)
Beginning before midnight tonight, Moodle again was unavailable and extremely slow at times throughout the last hour and a half. After a configuration change, Moodle has now returned to service, and should remain available. Thank you for your patience and understanding.
Throughout this past week many members of the campus community have experienced problems with the new vDesk applications. These have included trouble launching applications and an inability to view or print to available printers. As of Friday morning 9/9/2011 we have been able to alleviate the situation. We continue to monitor the system.
Thank you for you for your patience and understanding.
[Updated 7:50 PM] All Soundnet services have been completely restored. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or email@example.com.