Service issues in regards to Soundnet are not expected to be resolved this afternoon. Soundnet will continue to experience intermittent technical difficulties until a full resolution is in place. We appreciate your patience during this time and are working on restoring full service as soon as possible.
Author Archives: myoung
Soundnet Service Interruptions
We are experiencing intermittent service issues with Soundnet. We are working to restore full service but you may experience difficulties between 10:30am and 12:00pm this afternoon. Thank you for your patience!
Facilities Network Connectivity May Be Sporadic 2/21/2011
The fiber issues have been resolved and normal network connectivity has been restored.
Network connectivity to the Facilities Complex may be sporadic this morning due to the work in preparation for the demolition of South Hall building A. Technology Services will be attempting to reroute the connection in the next hour.
Viawarp IP Change (VLAN 98 to 198)
Viawarp, a credit card processing system, is the last production system using VLAN98 and this needs to change for future use of this VLAN and for implementation of new features on VMware.
The IP on Viawarp was changed this morning from 5:30-6am from 192.124.98.151 to 10.98.0.95.
Server StHelens Move to Wyatt – 1/24-1/25/2011
Starting Monday, 1/24/2011 at 8am, TS will being migrating the sthelens server from McIntyre to Wyatt. This move is required in order to provide redundancy and disaster recovery capabilities for our most important database services.
For the duration of Monday and Tuesday, January 24th and 25th, sthelens will be offline for this change.
The impact of this change is that should a production database fail, it will need to be manually restored in place, versus switching to sthelens, a relatively small risk.
[Complete] Production Maintenance Window 1/30/2011 from 8:00 AM to Noon
Updated at 11:27am 1/30/2011: All maintenance complete.
The next production maintenance window is Sunday, January 30th, from 8:00 AM to noon.
From 8:00 AM to noon, all services may be intermittently or entirely unavailable, including:
- Database Applications: Cascade, FAMIS, Millennium, and Banner
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
- Personal and departmental file shares (on Alexandria and Merlin2)
[Complete] Pre-Production Maintenance 1/20 from 5:00 AM to 9:00 AM
On Thursday January 20th from 5:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:
lummi
hope
decatur
squaxin
shaw
pilchuck
moodle2
kickstart
mysqldev
maharadev
ldaprelay-dev
tomcat-dev
EXDEV
FIDALGO
ISIS
OSIRIS
KETRON
PORTAL
VS0
ATHABASCADEV
HELPDESKACD
Furthermore, Oracle systems may be unavailable starting at 5:00 AM:
OAS on hope and deactur
Oracle Forms on Fidalgo
Moodle migration to VMware, 12/22 7 AM – 3 PM
On Wednesday 12/22/2010, we will migrate the server moodle.pugetsound.edu to VMware. The server will be offline for the duration of the move.
[RESOLVED] Webmail/VPN/Windows Authentication Problems 11/14/10
Some inconsistencies in services such as VPN, webmail, and workstation authentication late (about 10:30-11:30 PM) on Sunday night, although no emergency calls were received. TS staff were dispatched to the campus at 11 PM.
This is resolved as of about midnight Sunday/Monday night after resetting select servers’ certificate information.
[Complete] Production Maintenance Window 11/28/10 from 8:00 AM to 4:00 PM
Update at Noon on 11/28/10: Maintenance is complete as of 11:30AM this morning, ahead of schedule.
The next production maintenance window is Sunday, November 28th, from 8:00 AM to 4:00 PM.
From 8:00 AM to 4:00 PM, all services may be intermittently or entirely unavailable, including:
- Database Applications: Cascade, FAMIS, Millennium, and Banner
- Web services such as www.pugetsound.edu, cs.pugetsound.edu, and Moodle
- Personal and departmental file shares (on Alexandria and Merlin2)
[Resolved] Inbound mail interrupted 11/11/2010
A problem with our webmail server caused inbound mail to be delayed, possibly for as much as 3 hours. The situation has been resolved as of 4 PM.
VMHOST4 Motherboard Replacement, 10/22/2010, 8-10 AM.
VMHOST4 has a bad onboard NIC, which requires swapping the motherboard to fix. Dell should be on site at 8 AM on Friday to swap it out. VMware can handle the overage by migrating VMs to other servers, no outage is expected.
[Complete] Legacy DNS to be Retired 10/25/2010 at 5:30 AM
This change was completed without incident at 5:30am this morning. We continue to monitor key services for any reliance on this retired DNS system.
At 5:30 AM on Monday, October 25th, our legacy DNS servers will be turned off (houdini.ups.edu 192.124.98.110; babel.ups.edu 192.124.98.111). These servers have been effectively retired for about six months. Any computers with these DNS servers set within the university network should immediately be changed to 207.207.101.4 & 207.207.101.6.
DHCP has been handing out these new DNS IPs for months, and only users who set the entries statically will be affected – should be very few users; we’ve watched the logs to make sure no large population was using the old service.
[Complete] Production Maintenance Window 10/31/2010 from 4:00 AM to Noon
All Exchange services are now back online. It did not take as much time as expected, email services are available as of 10:00am.
The next production maintenance window is Sunday, October 31st, from 4:00 AM to Noon.
From 4:00 AM to Noon, E-mail may be intermittently or entirely unavailable, all other services will continue to be available.
[Complete] Blackboard Reboot 9/14/2010 @5:30 AM
Update on 9/14 at 6:00 AM: Blackboard was restarted at 5:30 AM, it was fully functional again by 6 AM.
The Blackboard server (http://blackboard.ups.edu) will be rebooted on Tuesday 9/14 at 5:30 AM. This reboot is required to refresh network infrastructure changes in the blackboard application; specifically mail server information.