Author Archives: mk smith

[Resolved] Service Interruptions for Website, Moodle, I-Commons Printing 3/30/11

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[Updated 1:00 PM] Service has been restored and stable for the past two hours. If you do experience any issues accessing the website, Moodle, printing in I-Commons, or any other service, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu. Thank you!

A server issue is affecting multiple services, including the university website, Moodle, and printing in the Library’s I-Commons area. We are working as quickly as possible to restore full service. Thank you for your patience!

[Completed] Telephone Maintenance Scheduled for Friday 3/11/11

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[Updated 3/11/11 4:30 AM] Maintenance has been completed and telephone service has been restored.

The university’s telephone system will be disabled at 5:00 AM on Friday, March 11, in order to conduct routine maintenance. Service will be restored by 5:30 AM. We appreciate your patience as we perform this work. If you have any questions or concerns, please contact Telephone Services at phones@pugetsound.edu.

[Resolved] University Web Servers Down 3/8/11

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Beginning at 6:50 AM, the university’s web servers went down, and the university’s website, listservs, and Moodle learning management system became unavailable. All services have now been restored.

We appreciate your patience and apologize for any inconvenience. If you experience any further issues, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

E-mail Service Affected by Increase in Spam 3/4/2011

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A marked increase in spam activity has impacted Puget Sound’s e-mail system today. Members of the campus community may experience slow delivery of messages sent from a Puget Sound account to other e-mail systems such as Comcast, Gmail, Hotmail, Yahoo, etc.

We are working to restore normal service levels as quickly as possible. Thank you for your patience!

[Completed] Service Disruptions Due to Scheduled Maintenance 2/8/11 5:00 to 6:00 AM

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[Update 2/8/11 6:31 AM] Maintenance is completed and all services have been restored.

The university’s online services may be temporarily disrupted between 5:00 and 6:00 AM on Tuesday, February 8, as required maintenance is performed. During this time, intermittent outages may occur with such services as Internet connectivity, e-mail, Cascade, Banner, Famis, Kronos, Sequoia, VPN, and others.

An update will be posted when maintenance is completed. Thank you for your patience!

[Resolved] Residential Internet Service Disruption 2/4/11

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[Update 2:56 PM] Internet service has now been restored to residential buildings. Thank you.

Internet service to all university residential buildings is currently unavailable due to a major fiber cut on the network of our service provider, Integra Telecom. Integra is working to restore service as quickly as possible, and we are looking at ways to mitigate the situation locally. We will post updates as we have them.

This outage does not affect Internet service to the university’s academic and administrative buildings.

Thank you for your patience.

[Resolved] Internet Access Disrupted 11/09/10

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[Update 2:50 PM] Service has been restored. The disruption occurred due to a local equipment issue at the offices of the K-20 Education Network, the source of the Internet connection for the university’s academic and administrative buildings.

The university’s Internet connection is temporarily unavailable. We are working to assure service is restored as soon as possible and will post updates as they become available.

Telephone System Upgrade Scheduled 8/27/10

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On Friday, August 27, from 7:00 to 8:30 PM, we will upgrade the campus telephone system to provide more robust, redundant service. During this time, calls into or out of campus have a small possibility of being dropped. If this occurs, please re-dial your call. On-campus calls should not experience any problems. For questions or concerns, please contact Telephone Services at phones@pugetsound.edu.

[Resolved] Intermittent Disruptions on Residential Internet 8/24/10

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[Update 9:10 AM] Service has been restored. Please notify the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu if any further issues arise.

We are working with Integra, our Internet service provider for the residential network on campus, to resolve some intermittent service disruptions experienced this morning. We will provide an update when this issue is resolved. Thank you for your patience.

[Resolved] Campus Internet Connection Temporarily Unavailable 8/20/10

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[Update 12:30 PM] Facilities and the School of Music experienced a disruption of Internet service which has been resolved.

[Upddate 10:30 AM] Internet service has been restored to campus. We appreciate your patience!

The university’s Internet connection is temporarily unavailable. We are working to assure service is restored as soon as possible and will post updates as they become available.

[Resolved] Service Desk Survey Unavailable 6/8/10

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[Updated 6/9/10 2:11 PM] Service has been restored and the survey tool is once again available for use. We apologize for any inconvenience.

The appliance used by the Technology Service Desk to survey users with resolved Clientele tickets is currently unavailable. We are working to restore service as soon as possible. For assistance, contact the Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.