Author Archives: lmmorris

Puget Sound Network Outage: Monday March 27 @ 7 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

ADDITIONAL INFORMATION:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

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This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris
Sent: Monday, November 28, 2022 12:27 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} SYSTEM MAINTENANCE: Mon 11/28 @ 12:30 p.m.

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This is an announcement from Technology Services (TS). Please see the details below.

System Maintenance: myPugetSound, PeopleSoft Campus Solutions

Monday, November 28  @ 12:30 p.m. – 12:40 p.m.

REASON FOR IMPACT: Technology’s Services needs to refresh and restart PeopleSoft Campus Solutions due to a network outage during the holiday break.  

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} {PeopleSoft Financials} Planned Maintenance – COMPLETED 11/19 – POST UPGRADE INFORMATION

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR and Financials Systems: Planned Maintenance [COMPLETED 11/19]

Friday, November 18 @ 5 p.m. – Sunday November 20 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations and Financials Systems to the latest version release. These systems were unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} {PeopleSoft Financials} Planned Maintenance: 5 p.m. Friday Nov 18 – 8 p.m. Sunday Nov 20

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR and Financials Systems: Planned Maintenance

Friday, November 18 @ 5 p.m. – Sunday November 20 @ 8 p.m.

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations and Financials Systems to the latest version release. These systems will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations or Financials Systems.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors [RESOLVED]

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m.

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This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m.

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This is an announcement from Technology Services (TS). Please see the details below.

Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock

8:30 a.m. July 26th

REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris <>
Sent: Monday, July 18, 2022 4:06 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: Starting 5 p.m. Friday March 18 is now COMPLETE

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations Management System.

 

ADDITIONAL INFORMATION

  • There are no changes to functionality of the PeopleSoft Human Relations Management System.
  • If you have questions about accessing any links on myPugetSound or the PeopleSoft Human Relations Management System, please contact the service desk at 253.879.8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: 5 p.m. Friday March 18 – 8 p.m. Sunday March 20

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: 5 p.m. Friday March 18 – 8 p.m. Sunday March 20

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

·        Time Entry and Time Approval will not be available during the maintenance window. 

·        myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, COMPLETE @ 5 p.m. 7/31

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

  • Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 
  • Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 
  • Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu