Author Archives: lmmorris

Puget Sound Website Maintenance (No downtime) Sept 9/30 8 a.m. – 12 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

This weekend Technology Services and Marketing and Communications will be transitioning our Puget Sound website to a new hosting provider. There should not be any visible changes during this transition and there should not be any downtime.

Main Campus Website: Maintenance
Saturday, September 30 | 8 a.m – Noon

WHAT YOU SHOULD KNOW:

  • Access to private pages may be limited during the maintenance window
  • There should not be any visible changes during this transition and there should not be any downtime

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support or questions about this planned maintenance outage, please contact the TS Service Desk at servicedesk@pugetsound.edu or 253.879.8585.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{RESOLVED] Puget Sound Network: Unable to Connect to Campus Network

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This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

Technology Services (TS) has resolved the following incident. Details on the issue are available below:

Puget Sound Network: Unable to Connect to Campus Network
Friday, September 8 | 6:45 a.m. – 8:30 a.m.

Early this morning our Infrastructure and Operations team identified a network issue that was preventing our systems from connecting to the internet. The issue was identified as a Distributed Denial-of-Service attack (DDoS) to our infrastructure, specifically to our Domain Name System (DNS) servers. This attack consumed much of our available internet bandwidth preventing users from accessing the Puget Sound network.  As of 8:30 a.m. our team was able to block the malicious traffic and restore internet connectivity to the campus.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound} Issue Accessing HR/FN Self Service Pages in Google Chrome Browser

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This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following issue. Details on the issue are available below:

myPugetSound: Issue Accessing HR and Financials Self Service Pages in Google Chrome Browser


Overview

Google has released an update to the Chrome browser which has impacted the use of myPugetSound for some, but not all users. This impacts faculty, staff, and student ability to access the HR and Finance tiles within myPugetSound. This may also impact those in the HR and Finance departments as they access the Financials and Human Resources menu via the Unified Navigation icon in the upper-right-hand corner.

This behavior was introduced in Chrome version 115.0.5790.171 and persists in the recent version 116. TS is working to identify why some people with this update have an error and others do not.

Errors Seen in myPugetSound

Below is the errant behavior seen when clicking on an HR or Finance tile:

  • A pop-up window with this error: custom javascript error blocked a frame with origin 'https://campus.pugetsound.edu' from accessing a cross-origin frame.
  • Another behavior seen in Chrome on a Mac is that this error doesn't pop-up but some of the pages in HR Manager Self-service do not return any results.   

Interim Solution

  • Use an alternative browser such as Firefox or Microsoft Edge
  • If you want to continue in the Google Chrome Browser, please follow the below steps: 
    • Open Chrome 
    • Enter “chrome://flags/#origin-agent-cluster-default”
    • Change the value for “Origin-keyed Agent Clusters by default” to DISABLED. 
    • Then close and re-open Chrome.

Next Steps

  • Technology Services will provide an update via email as soon as we have identified a viable resolution for this issue.
  • If you need additional support related to this issue, please reachout to the Technology Services Desk.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Completed on Sat 7/22 | 3:30 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions
Friday, July 21 | 5 p.m. –  Sunday, July 23 | 8 p.m. Completed on Saturday July 22 
| 3:30 p.m.

Reason for Maintenance
Technology Services updated myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment.

What You Should Know
If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 21 at 5 p.m. – Sun July 23 at 8 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions
Friday, July 21 | 5 p.m. –  Sunday, July 23 | 8 p.m.

Reason for Maintenance
Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

What You Should Know
If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 21 at 5 p.m. – Sun July 23 at 8 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions
Friday, July 21 | 5 p.m. –  Sunday, July 23 | 8 p.m.

Reason for Maintenance
Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. These systems will be unavailable during the maintenance window, which includes self service items such as entering time in myPugetSound.

What You Should Know
If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services Early Close on Monday July 3 @ 2:30 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound
Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be closing early in observance of the 4th of July on Monday, July 3 at 2:30 p.m.

The below services will be impacted during this time:

  • Service Desk Support
  • Print and Copy Services (PCS)
  • Media Services

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS.

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Technology Services Early Close on May 26 @ 11 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be participating in the Staff Recognition event on Friday, May 26 at 11:30 a.m. and there will be limited support available between 11 a.m. – 5 p.m. The below services will be impacted during this time: 

  • Service Desk Support

    • In-person student support will be available at the front desk in the lower level of Collins Library. 

    • Limited phone support will be available.

    • Service desk requests made via email will be returned Tuesday, May 30.

  • Print and Copy Services (PCS)

    • The PCS office will be closed during this time. 

In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


Thank you, 

Lindsay Morris | Sr. Technical Program Manager 

UNIVERSITY OF PUGET SOUND 
Technology Services
1500 N. Warner St. #1068 
Tacoma, WA 98416 
T: 253.879.2854 
M:231.330.8502 

TS Department Offsite at a Retreat Tues 5/16 1-5 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


We wanted to inform you that Technology Services (TS), including Print and Copy Services (PCS), will be at an offsite departmental retreat today, Tuesday, May 16 from 1 – 5 p.m. During this time, in-person student support will be available at the front desk in the lower level of Collins Library. Limited phone support will be available and service desk requests made via email will be returned the following morning. Please note that the PCS office will also be closed during this time. 


In case of a technical emergency, please contact Security Services at 253.879.3311 and they will reach the appropriate resource within TS. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu


Lindsay Morris | Sr. Technical Program Manager 

UNIVERSITY OF PUGET SOUND 
Technology Services
1500 N. Warner St. #1068 
Tacoma, WA 98416 
T: 253.879.2854 
M:231.330.8502 

The Puget Sound Network is RESTORED

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


The Puget Sound Network has been restored and is being monitored. Thank you for your patience as we worked through this issue. The root cause of the outage is still being investigated. However, we do want to make the community aware that there is no indication that this outage is related to any cyber incident.


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you again for your patience. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage Update – Monday March 27

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Thank you for your patience as we continue to work through the current campus network outage. Technology Services is still working this evening on resolving the issue. The next update will be provided by 7 a.m. tomorrow morning or earlier if new information is available. 


Next Scheduled Update: 7 a.m. on Tuesday, March 28, 2023


Systems Impacted: 

  • Computers will not be able to access internet connectivity on the Puget Sound network.

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu and other sites such as Pugetsound.edu may not be accessible. 

 

Additional Information:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 


For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 1 p.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. TS has additional support en route to address the issue. We do not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 
  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.
  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.


Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

UPDATE: Puget Sound Network Outage: Monday March 27 @ 10:35 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

STATUS UPDATE: 

  • There is currently a campus wide network outage impacting the ability to connect to the internet and Puget Sound systems. The TS team has been investigating the cause of the network outage and believe it is related to a down firewall which they are currently working to remediate. TS does not have an updated ETA, but will continue to provide updates every 2 hours or as new information is available. 

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access Google drive, email, Canvas and other available Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

 

ADDITIONAL INFORMATION:

  • If you are working remotely and are unable to login to login.pugetsound.edu, try logging into PugetSound.okta.com to access myPugetSound and other Puget Sound Systems. Reminder that not all systems will be available due to the network outage. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

Puget Sound Network Outage: Monday March 27 @ 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) is working to resolve the following incident. Details on the outage are available below:

Network, WiFi, and Phones: On Campus Network Outage

Monday, March 27 starting at 5:15 a.m.

SYSTEMS IMPACTED: 

  • Computers will not be able to access internet connectivity 

  • All other systems requiring network connectivity on the Puget Sound campus such as phones and printers may not work as expected.

  • Services hosted on campus like my.pugetsound.edu are currently unavailable. 

CURRENT STATUS: 

  • The TS team is onsite investigating the network outage and working to resolve the issue as quickly as possible. TS will update as new information is available. 

 

ADDITIONAL INFORMATION:

  • None at this time

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we work to resolve this issue as soon as possible. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu

{myPugetSound} {login.pugetsound.edu}: Post Patch Maintenance – Clear Browser Cache

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This is an announcement from Technology Services (TS). Please see details below:

myPugetSound: Post Maintenance Information – Clear Browser Cache

 

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS completed routine patch maintenance on our Puget Sound production servers this past weekend. As a result of the maintenance activities, you may not be redirected to myPugetSound after logging into login.pugetsound.edu. If this occurs please try clearing your browser cache and this should resolve the issue.

ADDITIONAL INFORMATION:

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.