Author Archives: lmmorris

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors [RESOLVED]

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{login.pugetsound.edu} Intermittent Errors: July 28 @ 10:06 a.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Login.PugetSound.edu: Intermittent Errors

10:30 a.m. July 28, 2022

REASON FOR IMPACT: Technology Services is working with Okta, our identity provider, to understand why people have received intermittent errors when accessing applications in login.pugetsound.edu. If an error is received when accessing login.pugetsound.edu or when accessing a Puget Sound owned application, please try refreshing the page to resolve the issue. TS will provide an update once the intermittent issues have been resolved.

ADDITIONAL INFORMATION:

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m.

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This is an announcement from Technology Services (TS). Please see the details below.

Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock

8:30 a.m. July 26th

REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris
O: 253.879.2854
M: 231.330.8502

 

From: Lindsay M Morris <>
Sent: Monday, July 18, 2022 4:06 PM
To: TS Communications <tscommunications@pugetsound.edu&gt;
Subject: {myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

 

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 22 at 5 p.m. – Sun July 24 at 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

5 p.m. Friday July 22 to 8 p.m. Sunday July 24

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. Minor changes to the look and feel are noted under Additional Information. 

ADDITIONAL INFORMATION:

  • First step if having issues accessing myPugetSound: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • Navigation Changes: The menu in myPugetSound under the compass icon will now be sorted alphabetically. Find out more about this by watching a video on changes to myPugetSound navigation. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: Starting 5 p.m. Friday March 18 is now COMPLETE

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance [COMPLETE]

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS updated the PeopleSoft Human Relations Management System.

 

ADDITIONAL INFORMATION

  • There are no changes to functionality of the PeopleSoft Human Relations Management System.
  • If you have questions about accessing any links on myPugetSound or the PeopleSoft Human Relations Management System, please contact the service desk at 253.879.8585.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: 5 p.m. Friday March 18 – 8 p.m. Sunday March 20

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This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

  • Time Entry and Time Approval will not be available during the maintenance window. 
  • myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft HR} Planned Maintenance: 5 p.m. Friday March 18 – 8 p.m. Sunday March 20

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

PeopleSoft HR: Planned Maintenance

Friday, March 18 @ 5 p.m. – Sunday, March 20 @ 8 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be updating the PeopleSoft Human Relations Management System. This system will be unavailable during the maintenance window.  

 

ADDITIONAL INFORMATION:

·        Time Entry and Time Approval will not be available during the maintenance window. 

·        myPugetSound will still be available during the maintenance window, but some of the links within myPugetSound may not work if they originate from the PeopleSoft Human Relations Management System.

 

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, COMPLETE @ 5 p.m. 7/31

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions [COMPLETE]

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

  • Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 
  • Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 
  • Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.
  • COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 
  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Rescheduled for Fri Jul 30 at 5 p.m. – Sun Aug 1 at 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Rescheduled for Friday, July 30  @ 5 p.m. to Sunday, August 1 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 16 at 5 p.m. – POSTPONED

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This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

POSTPONED

REASON FOR IMPACT: The new myPugetSound portal experience and the PeopleSoft Campus Upgrade have been postponed. A new date will be confirmed with departments next week. Technology Services experienced a technical issue which prevented us from confidently and safely moving forward with the upgrade this weekend.

We know this is not convenient and appreciate your patience as we work on a successful implementation.

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you,

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{myPugetSound, PeopleSoft Campus} Planned Maintenance, Fri Jul 16 at 5 p.m. – Sun Jul 18 at 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see the details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 16  @ 5 p.m. to Sunday, July 18 @ 8 p.m.

REASON FOR IMPACT: Technology Services needs to update myPugetSound and PeopleSoft Campus Solutions. This will provide a new look and feel to myPugetSound and will bring PeopleSoft Campus Solutions to the most recent version so we have a secure and reliable environment. They will be unavailable during the planned maintenance window. 

ADDITIONAL INFORMATION:

·       Favorites: Any items that have been saved under “Favorites” via the navigator/compass icon in myPugetSound will not show under “Favorites” after the upgrade. You will need to navigate to and resave these pages after Sunday July 18th. 

·       Multiple Affiliations: If someone has multiple affiliations within the university they will need to switch between those dashboards, i.e. Staff that is also taking classes will need to switch from their default Staff dashboard to their Student dashboard. This menu is available at the top center of the page. 

·       Clear Cache Post Upgrade: If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·       COVID Health Screening Form will be unavailable during the maintenance window. If you are scheduled to work or participate in on-campus activities during this maintenance window, please contact Donelle Pearson at drpearson@pugetsound.edu or x3641 for instructions on how to submit the form during this time. 

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{NETWORK} Planned Maintenance: Sat Jan 9, 6 a.m.-8 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Planned Maintenance

Saturday, January 9, 2021 from 6 a.m. – 8 p.m.

REASON FOR IMPACT: Technology Services is updating their Internet/Network infrastructure. People connecting to the campus network via on campus, vDesk, or VPN may experience intermittent connectivity loss throughout the maintenance window. All devices connecting to the campus network such as printers, phones, and computers will be impacted.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

ADDITIONAL INFORMATION:

·         People accessing the campus network will lose connectivity intermittently throughout the day.

·         People accessing Puget Sound systems and applications will lose connectivity intermittently throughout the day.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m. – 9:30 a.m. [RESOLVED]

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login [RESOLVED]

Friday, December 4 at 8:45 a.m. – 9:30 a.m.

REASON FOR IMPACT: Technology Services noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. The outage was server related. TS is working with the vendor to prevent future outages.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu 

 

{PeopleSoft Systems, myPugetSound} Unable to Login – Friday Dec 4 @ 8:45 a.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Systems: Unable to Login

Friday, December 4 at 8:45 a.m.

REASON FOR IMPACT: Technology Services has noticed issues with logging into PeopleSoft environments such as myPugetSound, HR, Financials, and Campus Solutions. TS is working to remediate the issue and will update as more information is available.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

·         For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Thank you,

 

Lindsay Morris  |  Sr. Technical Program Manager

UNIVERSITY OF PUGET SOUND

Technology Services

1500 N. Warner St. #1068

Tacoma, WA 98416

O: 253.879.2854

M: 231.330.8502

pugetsound.edu