Author Archives: Jamie Daniel

{myPugetSound} Brief, Unplanned Outage

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This is an announcement from Technology Services (TS). Please see details below:


myPugetSound: Brief, Unplanned Outage

Wednesday, May 23 from 5:07 p.m. to 5:15 p.m.


SYSTEMS IMPACTED: myPugetSound

REASON FOR IMPACT: Technology Services is still investigating the cause of a brief myPugetSound outage on Wednesday evening. TS was able to bring myPugetSound back online quickly, took steps to increase resources available on key servers and staff are currently monitoring systems to ensure system stability. 

ADDITIONAL INFORMATION:

For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

{PeopleSoft Human Resources/ myPS} System Issues, April 18 @ 8 a.m. – RESOLVED

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Human Resources/ myPS: System Issues – RESOLVED

Wednesday, April 18 from 8:00 a.m. to 8:20 a.m.

REASON FOR IMPACT: The system issue we experienced with PeopleSoft Human Resources was related to an archive log space issue and has been resolved. Technology Services is working on a strategy to prevent this issue from occurring again.

 

ADDITIONAL INFORMATION:

·       You should be able to log in to myPugetSound.edu with no issue. Please report any problems to the TS Service Desk at 253-879-8585.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PeopleSoft Human Resources/ myPS} System Issues, April 18 @ 8 a.m.

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Human Resources/ myPS: System Issues

Wednesday, April 18 beginning at 8:00 a.m.

REASON FOR IMPACT: Technology Services is investigating a system issue with PeopleSoft Human Resources.

 

ADDITIONAL INFORMATION:

·       Currently we are seeing slow logins to myPugetSound.edu as a result of the issue that we are troubleshooting.

·       There is no estimated time to resolution at this moment, but TS is working on the issue.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{vDesk} Unplanned System Restart, April 9 @ 8:30a

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This is an announcement from Technology Services (TS). Please see details below.

vDesk: Unplanned System Restart

Monday, April 9, 2018 from 8:30a – 9:00a

REASON FOR IMPACT: To resolve an issue with our vDesk environment Technology Services is going to restart the vDesk system.

 

ADDITIONAL INFORMATION:

·       During the restart the vDesk environment will be unavailable for use.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{WordPress/ Blogs} System Maintenance, April 3 @ 3:00 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

SYSTEM: Blogs.pugetsound.edu (WordPress) System Maintenance

Tuesday, April 3, 2018 from 3:00 p.m. to 3:30 p.m.

REASON FOR IMPACT: Technology Services will be doing unscheduled system maintenance on our blogs server to address reported performance issues.

 

ADDITIONAL INFORMATION:

·       Blogs.pugetsound.edu will be unavailable while we restart and upgrade hardware.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{PugetSound Financials} Planned Maintenance – COMPLETE

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This is an announcement from Technology Services (TS). Please see details below.

PugetSound Financials: Planned Maintenance – COMPLETE

REASON FOR IMPACT: The planned maintenance of PugetSound Financials has been completed and the system is now available for use.
DATE(S) OF IMPACT: Began Friday, March 30 @ 6:00 p.m. and ended on Sunday, April 1 @ 9:00 a.m.

 

ADDITIONAL INFORMATION:

·       If you have any problems accessing the features of PS Financials after this maintenance, please contact the Service Desk for support.

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{vDesk} Planned Maintenance, Jan 4, COMPLETE

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This is an announcement from Technology Services (TS). Please see details below.

vDesk: Planned Maintenance – COMPLETE

Thursday, January 4

REASON FOR IMPACT: Technology Services has finished our upgrade to the vDesk (Horizon) system. vDesk is now available for use.

ADDITIONAL INFORMATION:

·       For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{vDesk} Planned Maintenance, Jan 4, 8 a.m. – Noon

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This is an announcement from Technology Services (TS). Please see details below.

vDesk: Planned Maintenance

Thursday, January 4 from 8:00 a.m. to Noon

REASON FOR IMPACT: Technology Services will be upgrading our vDesk (Horizon) system. During this maintenance window vDesk will be unavailable.

 

ADDITIONAL INFORMATION:

·        VPN access will be available for off-campus access to Puget Sound systems, if needed. Please contact the Service Desk for more information.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Firewall & Load Balancer Maintenance – Friday, December 22, 9 p.m. – 11:30 p.m.

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This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall & Load Balancer Scheduled Maintenance

Friday, December 22, 9 p.m. – 11:30 p.m.

REASON FOR IMPACT: Technology Services will be completing required maintenance on equipment that assists with network and Internet services (firewall, core, & load balancer). Due to the redundancy of our infrastructure configuration, there is low likelihood of this maintenance leading to any significant Internet outage or an inability to access Puget Sound systems. However, there may be brief and intermittent slowness accessing Puget Sound systems throughout this maintenance window.

 

ADDITIONAL INFORMATION:

·        In the event that this maintenance results in unexpected interruption to Puget Sound systems, Technology Services will use this listserv to provide updates.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – 12:30p – RESOLVED

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This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections – RESOLVED

Wednesday, December 7, 9:45p – 12:30p

REASON FOR IMPACT: The issue that was impacting our Internet access on-campus has been resolved. Wireless and wired access to the Internet and Puget Sound resources should be performing as usual. Thank you for your patience while we worked on this issue.

ADDITIONAL INFORMATION

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Friday, December 8, 2017 12:04 AM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, 9:45p – Ongoing

REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

ADDITIONAL INFORMATION:

  1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
  2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Thursday, December 7, 2017 10:17 PM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p – Ongoing

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This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, 9:45p – Ongoing

REASON FOR IMPACT: Technology Services is working with our Internet Service Provider to troubleshoot faulty network equipment that is responsible for providing our Internet speed (bandwidth) on campus. Accessing Internet and network while on-campus is currently slow and Puget Sound web sites and services such as email will appear slow from off-campus as well. There is currently no estimated time to resolution, though our Technology Services staff are on-site and are working through escalated support with our Internet Service Provider. We will provide updates as they are available.

ADDITIONAL INFORMATION:

  1. The network equipment that is causing the problem is the network router that provides external Internet access from the outside world to our campus. We receive this service from K20, an Internet Service Provider. The campus still has some Internet, albeit slow, because Technology Services has a secondary link established in case of emergency. However, while our normal Internet line allows for speeds up to 10Gb (depending on the networking equipment, cabling and computing devices available to parse the connection), this secondary backup link has 200 Mb available.
  2. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

From: tscommunications-bounces@listhost.pugetsound.edu <tscommunications-bounces@listhost.pugetsound.edu&gt; on behalf of tscommunications@listhost.pugetsound.edu <tscommunications@listhost.pugetsound.edu&gt;
Sent: Thursday, December 7, 2017 10:17 PM
To: TSCommunications
Subject: [Tscommunications] {Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

 

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Internet Slowness On-Campus for Wireless/ Wired, December 7, 9:45p

Posted on by

This is an announcement from Technology Services (TS). Please see details below.


NETWORK: Internet Slowness On-Campus for Wireless & Wired Connections

Wednesday, December 7, beginning at 9:45p

REASON FOR IMPACT: Technology Services is investigating an issue on-campus that is causing slow wireless and wired connection to the Internet. At this time we believe the issue is with network equipment provided by our Internet Service Provider and we are working with them to troubleshoot the issue. There is currently no estimated time to resolution and we will send updates as they are available

ADDITIONAL INFORMATION:

  1. For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

{Network} Todd/Phibbs Hall Internet Outage, November 14, 8:30a – 9a – RESOLVED

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This is an announcement from Technology Services (TS). Please see details below.

 

Network: Todd/Phibbs Hall Internet Outage – RESOLVED

 

Thursday, November 14, 8:30a.m. – 9:00a.m.

 

REASON FOR IMPACT: Technology Services has resolved the network outage in Todd/Phibbs Hall. The outage was likely caused by a power event that impacted network equipment in the building.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Todd/Phibbs Hall Internet Outage, November 14 @ 8:30a

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This is an announcement from Technology Services (TS). Please see details below.

 

Network: Todd/Phibbs Hall Internet Outage

 

Thursday, November 14, beginning at 8:30a

 

REASON FOR IMPACT: Technology Services is investigating a network outage in the Todd-Phibbs residence hall that impacts both wired and wireless connections to the Internet. At this time we have no current estimated time for resolution as we work to triage the cause. We’ll send out further notification as soon as we have more information.

 

ADDITIONAL INFORMATION:

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Network} Thomas Hall Network, Phone Outage, RESOLVED

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Update: 9:15a – TS has resolved the network and phone issues at Thomas Hall.

Network: Thomas Hall Network & Phone Outage
Friday, November 3, 2017 @ 8:30a (estimated time to resolution TBD)

REASON FOR IMPACT: Technology Services is investigating a network outage in Thomas Hall that is impacting phones and network access via both wireless and wired connections. We’re working to resolve the issue as quickly as possible.

ADDITIONAL INFORMATION:
TS will send out updated communications as we determine the cause and resolution of this issue.
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.