Author Archives: fofchan

{HARNED/THOMPSON, MUSIC, SCHIFF, OPPENHEIMER NETWORK}: Planned Maintenance, Wed, Aug 20, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

 

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

 

Harned/Thompson, Music, Schiff, and Oppenheimer Hall Network: Planned Maintenance

Wednesday, August 20 | 6:00 a.m. – 7:30 a.m.

 

SYSTEMS IMPACTED: 

  • Harned/Thompson Network
  • Music Network
  • Schiff Network
  • Oppenheimer Hall Network

 

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches.


WHAT YOU SHOULD KNOW:

  • During the maintenance window, wired and Wi-Fi network connections in Harned/Thompson, Music, Schiff, and Oppenheimer Hall will go offline for approximately 30 minutes.

 

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Thursday, Aug 14, 7 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, August 14 | 7:00 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when testing failovers. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

  • Technology Services will perform firewall failover testing to validate network redundancy after a recent change. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue Aug 12 and Wed Aug 13, 6 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, August 12 | 6 a.m. – 7 a.m.

Wednesday, August 13 | 6 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

  • A brief internet outage of a minute or two can occur when testing failovers. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN

  • Systems requiring Internet connectivity on campus, such as Zoom phones and blue emergency towers

REASON FOR MAINTENANCE:

  • To improve network redundancy for continuity of operations and consistent availability of systems, Technology Services will be making configuration changes and physically moving equipment.

  • The configuration change and physical move will occur on two separate days for minimal disruption to network availability. 

  • Technology Services will perform failover testing during both maintenance windows to validate the changes. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Reminder: Okta Login Changes Go Live August 5

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the campus community,

Technology Services (TS) would like to remind you of the upcoming update to login.pugetsound.edu on Tuesday, August 5. 

What is changing on August 5?

  • The university’s Okta deployment will be upgraded to Okta Identity Engine to provide a more seamless and secure login experience. You will notice slight differences on the login page, as well as improvements to account setup, account recovery, account settings, and multi-factor usage and enrollment. 

  • No action is required on your part, but we recommend that you review our support article for details on what to expect.

Information on future MFA changes requiring action 

  • Phone-based multi-factor authentication (MFA) will be gradually retired. If you currently receive a text message (SMS) or phone call to verify your login, we strongly recommend setting up a supported MFA method – Okta Verify, Google Authenticator, and/or Security Key or Biometric Authenticator – by following the instructions in this article.

  • During Summer and Fall 2025, Technology Services will perform outreach and develop resources to help the campus community transition to supported MFA methods to prepare for the retirement of SMS and Voice Call options. 

Additional information and support 

Please see our FAQ in the TS Support Portal for more information. If you have any questions or would like assistance setting up MFA, please visit the Tech Center in the lower level of Collins Memorial Library during business hours, submit a ticket, or call 253-879-8585. 

Thank you,

Technology Services

 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue, May 13, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 13 | 6:00 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW:

  • Internet connections will switch a few times during the maintenance window to ensure the links to our internet service providers are all operational.

  • A brief outage of a minute or two can occur when switching internet connections. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access.

REASON FOR MAINTENANCE:

  • TS will be upgrading our secondary internet connection to match the speeds of our primary internet connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue, May 6, 6:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 6 | 6:30 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thu, Apr 24, 5 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, April 24 | 5 a.m. – 7 a.m.

Note: This is rescheduled from April 15. 

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance [RESCHEDULED]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance [RESCHEDULED]

UPDATE 4/15/2025

  • The maintenance window originally scheduled for Tuesday, April 15 from 5 a.m. – 7 a.m. will be rescheduled due to vendor availability. Additional communication will be sent once a new maintenance window has been selected. 

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Tue, Apr 15, 5 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Tuesday, April 15 | 5 a.m. – 7 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Maintenance, Wednesday, November 20, 5 a.m. – 6 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Emergency Maintenance

Wednesday, November 20 | 5 a.m. – 6 a.m.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • Technology Services will be installing software updates on our network security devices (firewalls) to address a critical severity vulnerability.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Tuesday August 27, 7:30 a.m. – 8 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m. [COMPLETE]

ADDITIONAL INFORMATION

  • To log in to Zoom in a browser, sign in to login.pugetsound.edu and click on the “Zoom” tile. 
  • To log in to Zoom on the Zoom desktop or mobile app, click the “SSO” button and enter “pugetsound-edu” as the company domain. Alternately, click “I don't know the company domain” then enter your email address and click “Continue.” You will be redirected to login.pugetsound.edu to sign in.


SYSTEMS IMPACTED:

  • TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

  • Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

  • The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected.

  • If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

  • If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ZOOM}: Planned Changes, Tuesday August 27, 7:30 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. No outage or interruption to services is expected. Details on the maintenance being performed are available below:

Zoom: Change to Login Process

Tuesday, August 27 | 7:30 a.m. – 8 a.m.

SYSTEMS IMPACTED:

  • TS will be requiring single sign-on (SSO) to log in to Zoom, with the exception of certain accounts.

REASON FOR MAINTENANCE: 

  • Requiring SSO will improve the security of Zoom accounts by leveraging our existing authentication processes and providing multi-factor authentication.

  • The change will simplify the login process by automatically redirecting campus members to log in to Zoom via login.pugetsound.edu. 

 

WHAT YOU SHOULD KNOW:

  • No outage or interruption to any Zoom services is expected.

  • If you have a personal Zoom account using your university email address, you will be prompted to join the university’s Zoom account or change email address. If you are a current academic partner, administrative partner, faculty, staff, or student; select the option to join the account. If you are not currently affiliated with the university or are not eligible for a university Zoom account, please change the email address for your personal Zoom account to a non-university email address. 

  • If you have a common area phone account using a shared email address that you must log in to with a Zoom-specific password and are unable to do so after the change, please submit a ticket with the email address of the account and a brief explanation. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{GUEST WIRELESS NETWORK}: Planned Maintenance, Thursday August 22, 6:30 a.m. – 7:40 a.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Guest WiFi: Planned Maintenance

Thursday, August 22 | 6:30 a.m. – 7:40 a.m. [COMPLETE]

ADDITIONAL INFORMATION

  • Thank you for your patience as the maintenance window took longer than expected due to some unexpected issues which are now resolved. 

SYSTEMS IMPACTED:

  • PS-GuestAccess wireless network

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment, TS will be making routing changes to the PS-GuestAccess wireless network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, internet access on the PS-GuestAccess WiFi will be intermittently unavailable. 

  • The university wired network, PS-CampusAccess WiFi, and blue emergency towers should not be affected. 

  • If you experience connectivity issues on the PS-GuestAccess wireless network after the maintenance window is complete, please submit a ticket. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{GUEST WIRELESS NETWORK}: Planned Maintenance, Thursday August 22, 6:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Guest WiFi: Planned Maintenance

Thursday, August 22 | 6:30 a.m. – 7 a.m.

SYSTEMS IMPACTED:

  • PS-GuestAccess wireless network

REASON FOR MAINTENANCE: 

  • To ensure a secure, reliable computing environment, TS will be making routing changes to the PS-GuestAccess wireless network.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, internet access on the PS-GuestAccess WiFi will be intermittently unavailable. 

  • The university wired network, PS-CampusAccess WiFi, and blue emergency towers should not be affected. 

  • If you experience connectivity issues on the PS-GuestAccess wireless network after the maintenance window is complete, please submit a ticket. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND NETWORK}: Emergency Firewall Reboot, Friday April 12, 5:00 p.m. – 5:30 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

DATE OF IMPACT: 

  • Friday, April 12, 2024 | 5:00 p.m. – 5:30 p.m. [COMPLETE]

REASON FOR MAINTENANCE:

  • TS will be rebooting our network security appliances (firewalls) to apply a mitigation for a critical severity vulnerability affecting GlobalProtect.

  • The vendor states that fixes for this critical vulnerability are in development and are expected to be released by April 14, 2024. TS does not know the exact timing of when this will be made available. 

 

WHAT YOU SHOULD KNOW:

  • Impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes) during the maintenance window.

  • Prior to April 15, TS expects to perform a firmware update as soon as possible pending the vendor’s release of a new version to fix the vulnerability. This work will be done without additional communication and will only take place between the hours of 12 a.m. and 6 a.m.

  • Security Services will remain reachable at 253-879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help:  https://www.pugetsound.edu/osd (Logon Required)

Email Support: servicedesk@pugetsound.edu