Author Archives: chand

{PUGETSOUND NETWORKS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022 [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:
Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi
Monday, 12 December 2022 [COMPLETE]
SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall
REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure
SOLUTION: Patched around failed hardware device to restore network access. Wireless access points in Thompson Hall are working correctly.
ADDITIONAL INFORMATION:
·    This only affects users on the first floor of Thompson Hall
​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 
·​        Technology Services is working to remediate the outage
·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.
For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{PUGETSOUND SYSTEMS}: Unplanned Outage Thompson Hall 1st Floor Wi-Fi Monday, 12 December 2022

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Networks: Unplanned Outage Thompson Hall 1st Floor Wi-Fi

Monday, 12 December 2022 

SYSTEMS IMPACTED: Wireless Network 1st Floor Thompson Hall

REASON FOR IMPACT: Power over Ethernet Injector Hardware Failure

ADDITIONAL INFORMATION:

·    This only affects users on the first floor of Thompson Hall

​·       ​​The university network, internet access and wireless in other campus locations are NOT affected. 

·​        Technology Services is working to remediate the outage

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

{Network, Wi-Fi, Phones} {Wheelock 2nd Floor} – Outage – July 26 @ 8:30 a.m. [Service Restored]

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This is an announcement from Technology Services (TS). Please see the details below.

Wi-Fi & Security Cameras: Outage on 2nd Floor of Wheelock  [Service Restored]

REASON FOR IMPACT: Technology’s Services is working to resolve an outage that is impacting devices being able to access the campus network on the 2nd Floor of Wheelock. TS will update when new information is available or when the issue is resolved.

ADDITIONAL INFORMATION:

  • For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

 

 

 

 

{PUGETSOUND NETWORKS} Network Outage (Restored)

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Puget Sound Network: Network Outage (Restored)

 

Issue: Network outage occurred Friday 7/22/2022 @ 12:16 and lasted for approximately 4.5 minutes.

Resolution: The device that caused the outage was rebooted to restore network connectivity.

 

If anyone is experiencing residual issues connecting to the campus network please contact the TS Service Desk via phone at 253-879-8585.

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts

 

 

 

{PUGETSOUND NETWORKS} ISP Demand Maintenance, Tuesday, July 19, 10:00PM – Wednesday, July 20, 02:00AM [COMPLETE]

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;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px”> SYSTEMS IMPACTED: The following systems and services will be intermittently unavailable during the maintenance window:

·         INTERNET

·         VPN

·         External Access to Campus Servers and Services

REASON FOR IMPACT: Our Internet Service Provider, K20, has scheduled a demand maintenance window beginning at 10 pm on 7/19/22 to 2 am on 7/20/22. K20 will perform a software upgrade on one of the K20 core routers in Seattle. Customers directly connected to this router will see 2 service interruptions of 10 to 15 minutes each.

 

ADDITIONAL INFORMATION:

·         Internal campus networks and Wi-Fi will not be affected. Campus users will be able to access internal servers and services.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

 

 

Respectfully,

 

Cody Hand
Network Manager
UNIVERSITY OF PUGET SOUND
Technology Services
1500 N. Warner St. #1068
Tacoma, WA 98416-1068
T: 253.879.2873

pugetsound.edu/ts