Monthly Archives: October 2024

{CAMPUS INTERNET}: Planned Maintenance, Thu, Oct 31 – Sat, Nov 9, 10:00 p.m. – 5:00 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Thursday, October 31 – Friday, November 1 | 10:00 p.m. – 5:00 a.m.

Friday, November 1 – Saturday, November 2 | 10:00 p.m. – 5:00 a.m.

Thursday, November 7 – Friday, November 8 | 10:00 p.m. – 5:00 a.m.

Friday, November 8 – Saturday, November 9 | 10:00 p.m. – 5:00 a.m.

SYSTEMS IMPACTED: 

  • Campus Internet

REASON FOR MAINTENANCE:

  • One of our campus Internet providers (K20) will be performing maintenance on our primary Internet connection.

 

WHAT YOU SHOULD KNOW:

  • When maintenance on our main K20 Internet connection is performed, the campus firewalls will automatically switch to a secondary Internet connection and campus Internet connections will continue to function.

  • An outage of a minute or two can occur when switching over to the secondary connection.

  • The secondary Internet connection is slower than the main connection, so expect a slower Internet experience while it is active.

  • Once the primary connection is restored, the campus firewalls will automatically switch back to the primary Internet connection.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ANDERSON-LANGDON NETWORK}: Planned Maintenance, Thu, Oct 31, 6:00 a.m. – 7:00 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Thursday, October 31 | 6:00 a.m. – 7:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing some parts and making connections to the network switches in Anderson-Langdon

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Anderson-Langdon will go offline intermittently

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{TRIMBLE NETWORK}: Planned Maintenance, Tue, Oct 29, 6:00 a.m. – 6:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Trimble Hall Network: Planned Maintenance

Tuesday, October 29 | 6:00 a.m. – 6:30 a.m.

SYSTEMS IMPACTED: 

  • Trimble Hall Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting network equipment in Trimble Hall to correct a memory issue.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Trimble Hall will go offline for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, Oct 22, 6 p.m. – 7 p.m. [RESCHEDULED]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance [RESCHEDULED]

Tuesday, October 22 | 6:00 p.m. – 7:00 p.m. 

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{KACE TICKETING}: Planned Maintenance, Tue, Oct 22, 7 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

KACE Ticketing System: Planned Maintenance

Tuesday, October 22 | 7:00 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable environment, Technology Services will be installing updates to the KACE Ticketing System.

 

WHAT YOU SHOULD KNOW:

  • The ability to create, view, update, and manage tickets will be unavailable during the maintenance window.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WYATT, CICE, LANGLOW, GREEK ROW, SOME WEST & EAST CAMPUS HOUSES NETWORK}: Planned Maintenance, Mon, Oct 21, various times between 6:30 a.m. – 2 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wyatt, CICE, Langlow, Greek Row, Some West Campus Houses, Some East Campus Houses Network: Planned Maintenance

  • Wyatt Hall, Oct 21 | 6:30 a.m. – 7:30 a.m.

  • CICE, Langlow & Houses South of N 14th and along/East of N Lawrence, Oct 21 | 10:00 a.m. – noon

  • 3206 N 15th St, Oct 21 | noon – 1 p.m.

  • Greek Row Fraternities, five houses near them on N Washington, and two residences to the South on Union Ave, Oct 21  | 1:00 p.m. – 2:00 p.m.

SYSTEMS IMPACTED: 

  • Wyatt Hall Network (WiFi, Phones, Ethernet)

  • CICE, Langlow & Houses South of N 14th and along/East of N Lawrence networks (WiFi, Phones, Ethernet)

  • 3206 N 15th St (WiFi, Phones, Ethernet)

  • Greek Row Fraternities, five houses near them on N Washington, and two residences to the South on Union Ave networks (WiFi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be upgrading firmware on network switches

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, expect full network outages for wired and Wi-Fi devices in the locations listed above

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at 253-879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ANDERSON-LANGDON NETWORK}: Planned Maintenance, Tue, Oct 22, 8 a.m. – noon

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Tuesday, October 22 | 8:00 a.m. – noon

SYSTEMS IMPACTED: 

  • Anderson-Langdon network

REASON FOR MAINTENANCE:

  • Technology Services will be replacing the network switches that provide networking services in Anderson-Langdon with new equipment

 

WHAT YOU SHOULD KNOW:

  • Wired and Wi-Fi networking will be unavailable in Anderson-Langdon during the maintenance window

  • Wi-Fi hotspots will be provided in some common areas during the maintenance window

  • Card swipe access to the buildings have a local cache and will continue to function

  • Security Services will remain reachable at 253-879-3311 during this time

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS WI-FI NETWORK}: Planned Maintenance, Monday, Oct 21, 6:30 a.m. – 7:15 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Wi-Fi Network: Planned Maintenance

Monday, Oct 21 | 6:30 a.m. – 7:15 a.m.

SYSTEMS IMPACTED: 

  • All campus Wi-Fi, excluding Regester Hall

REASON FOR MAINTENANCE:

  • Technology Services will be installing firmware updates on the campus Wi-Fi system

 

WHAT YOU SHOULD KNOW:

  • Wi-Fi network services will be intermittently unavailable during the maintenance window

  • Wired network services will be unaffected by the maintenance

  • Security Services will remain reachable at 253-879-3311

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{ANDERSON-LANGDON NETWORK}: Planned Maintenance, Fri, Oct 18, 7:30 a.m. – 8 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Anderson-Langdon Network: Planned Maintenance

Friday, October 18 | 7:30 a.m. – 8:00 a.m.

SYSTEMS IMPACTED: 

  • Anderson-Langdon Network

REASON FOR MAINTENANCE:

  • Technology Services will be restarting all the network equipment in Anderson-Langdon to correct a memory issue

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, all wired and Wi-Fi network connections in Anderson-Langdon will go offline for approximately 15 minutes

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun October 13, 6 a.m.-6 p.m. [COMPLETE]

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 13 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun October 13, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, October 13 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu