Monthly Archives: October 2015

Stafffiles Not Accessible 10/30/2015 [Resolved]

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[Updated 10/30/2015 12:00 pm] Access to the stafffiles fileserver was restored at noon. Thank you for your patience.

[Updated 10/30/2015 9:45 am] Scan folders for copiers on campus are also affected, since all scan folders are hosted on the stafffiles file server. Scanning from copiers will not work until stafffiles access is restored.

[Updated 10/30/2015 9:30 am] Unfortunately, there has been an unforeseen error during the restoration process that is causing additional delays. We apologize again for this inconvenience.

[Updated 10/30/2015 8:30 am] We anticipate that access should restored by 9:30 am this morning. Thank you for your patience.

[Original Post] Members of the campus community have reported that they are unable to access their network shares on our stafffiles (merlin2) file server. The fileservers facultyfiles and studentfiles (alexandria) seem to be fine. We apologize for the inconvenience and are working to resolve this as quickly as possible.

Campus Internet Unavailable 4-6 a.m. Friday, 10/30/2015 [Complete]

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[Updated 6:10 a.m.] The tests were completed and the campus internet returned to service about 5:40 a.m.

[Original] Campus internet service will be unavailable during the morning of Friday, October 30th from 4 to 6 a.m. This outage is necessary to perform testing on the maximum performance of our internet link.

Thank you for your patience and cooperation with our efforts to ensure the integrity of our internet service.

PeopleSoft Financials and HR Issue 10/26/2015 [Resolved]

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[Updated 10/26/2015 9:15 am] Access to all PeopleSoft systems has been restored. Thank you for your patience.

[Original Post] Members of the campus community have reported issues with PeopleSoft Financials and PeopleSoft HR this morning. We are receiving a “secure connection failed” error when trying to load PeopleSoft Financials, and a different error when trying to access Careers in PeopleSoft HR. We apologize for the inconvenience and are working to resolve this issue as quickly as possible.

Internet unavailable Thursday 10/22/2015n 4:00 a.m. to 5:30 a.m. [Cancelled]

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[Updated 4:24 a.m.] This test was cancelled due to unforseen circumstances

[Original] The internet service for campus will be unavailable from 4 a.m. to 5:30 a.m. as testing is performed on that link. This work is necessary to ensure optimal performance of the internet for the university.

Thank you for your patience with this process.

Internet Unavailable 5-6 a.m. Thursday 10/15/2015 [Complete]

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[Updated 6:18 a.m.] the internet returned to service at 6 a.m. The testing is complete for today.

Thank you for your patience.

[Original] The campus internet connection will be unavailable from 5:00 to 6:00 a.m. the morning of Thursday 10/15, as TS staff perform invasive testing on the connection. This work is necessary for continued optimal performance.

Please bear with us as we endeavor to provide reliable network service, and thanks for your patience!

PeopleSoft Finance Intermittently Available Saturday, October 10 from 8:00 a.m. to 9:30 a.m. [Complete]

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[9:32] Work has been completed on the upgrade.

[Original] Due to scheduled maintenance, access to PeopleSoft Finance will be intermittent on Saturday, October 10th between 8:00 a.m. and 9:30 a.m for a PeopleSoft upgrade. We  will post an update when the work is completed. Thank you for your patience while we conduct this necessary work!

Pre-Production Server Patch Maintenance 10/11/2015 [Completed]

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[Update 10/11/2015 8:25 AM] Our scheduled pre-production server patch maintenance has been completed successfully.

Pre-Production Server Patch Maintenance is scheduled for Sunday, 10/11/2015, from 3 a.m. to noon. This should NOT affect any production services such as email, individual and departmental file shares, database applications, or web services (Moodle, vDesk, etc.). If an issue is encountered, please contact the Technology Service Desk at 253.879.8585 or servicedesk@pugetsound.edu.

Technology Services schedules regular maintenance windows generally on the second Sunday of every month to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work!