{WHEELOCK NETWORK}: Planned Maintenance, Wed, May 28, 6:00 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Wheelock Network: Planned Maintenance

Wednesday, May 28 | 6:00 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Wheelock Network (Wi-Fi, Phones, Ethernet)

REASON FOR MAINTENANCE:

  • Technology Services will be replacing a faulty network switch.

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, some wired and Wi-Fi network connections in Wheelock will go offline.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue, May 13, 6:00 a.m. – 7:30 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 13 | 6:00 a.m. – 7:30 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • Internet connections will switch a few times during the maintenance window to ensure the links to our internet service providers are all operational.

  • A brief outage of a minute or two can occur when switching internet connections. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access.

REASON FOR MAINTENANCE:

  • TS will be upgrading our secondary internet connection to match the speeds of our primary internet connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue, May 13, 6:00 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 13 | 6:00 a.m. – 7:30 a.m.

WHAT YOU SHOULD KNOW:

  • Internet connections will switch a few times during the maintenance window to ensure the links to our internet service providers are all operational.

  • A brief outage of a minute or two can occur when switching internet connections. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access.

REASON FOR MAINTENANCE:

  • TS will be upgrading our secondary internet connection to match the speeds of our primary internet connection.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, May 7, 6:30 a.m. – 7 a.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Wednesday, May 7 | 6:30 a.m. – 7 a.m. [COMPLETE]

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Wed, May 7, 6:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Wednesday, May 7 | 6:30 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


[CANCELED] {CAMPUS INTERNET}: Planned Maintenance, Tue, May 6, 6:30 a.m. – 7 a.m.

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This planned maintenance is being canceled due to an issue with the secondary internet service provider.

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 6 | 6:30 a.m. – 7 a.m. [CANCELED]

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{CAMPUS INTERNET}: Planned Maintenance, Tue, May 6, 6:30 a.m. – 7 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Campus Internet: Planned Maintenance

Tuesday, May 6 | 6:30 a.m. – 7 a.m.

WHAT YOU SHOULD KNOW:

  • A brief outage of a minute or two can occur when switching internet connections.

  • After confirmation of a successful test, TS will switch back to the primary internet service provider. 

  • Security Services will remain reachable at (253) 879-3311 during this time.

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

REASON FOR MAINTENANCE:

  • To prepare for an internet service provider upgrade, TS will be performing a test to failover from the university’s primary internet service provider to the secondary internet service provider. 

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{FACILITIES NETWORK}: Planned Maintenance, Mon, May 5, 6:30 a.m. – 7:30 a.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Facilities Network: Planned Maintenance

Monday, May 5 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Facilities network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some of the network equipment in Facilities.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect the Facilities network. Other parts of campus will not be affected.

  • Outages will last for approximately 15 minutes.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 27, 6 a.m.-6 p.m. [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 27 @ 6 a.m. – 6 p.m. [COMPLETE]

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{WEYERHAEUSER NETWORK}: Planned Maintenance, Wed, Apr 23, 6:30 a.m. – 7:30 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Weyerhaeuser Network: Planned Maintenance

Wednesday, April 23 | 6:30 a.m. – 7:30 a.m.

SYSTEMS IMPACTED: 

  • Weyerhaeuser network (WiFi, Phones, Ethernet).

REASON FOR MAINTENANCE:

  • Technology Services will be restarting some of the network equipment in Weyerhaeuser.

 

WHAT YOU SHOULD KNOW:

  • This outage will only affect portions of the Weyerhaeuser network for approximately 15 minutes. Other parts of campus will not be affected.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu


{PUGETSOUND NETWORK}: Planned Firewall Maintenance, Thu, Apr 24, 5 a.m. – 7 a.m.

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Network Security Devices (Firewalls): Planned Maintenance

Thursday, April 24 | 5 a.m. – 7 a.m.

Note: This is rescheduled from April 15. 

SYSTEMS IMPACTED: 

  • Inbound and outbound internet access 

  • GlobalProtect VPN 

  • Blue emergency towers 

  • Systems requiring Internet connectivity on the Puget Sound campus, such as Zoom phones

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS will be completing routine firmware updates on our network security appliances (firewalls).

 

WHAT YOU SHOULD KNOW:

  • During the maintenance window, impacted systems will be intermittently unavailable for short durations of time (~1-5 minutes).

  • Security Services will remain reachable at (253) 879-3311 during this time.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{PUGETSOUND SYSTEMS}: Patch Maintenance – Sun, Apr 27, 6 a.m.-6 p.m.

Posted on by

This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,

Technology Services (TS) has planned the following maintenance activities. Details on the maintenance being performed are available below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, April 27 @ 6 a.m. – 6 p.m.

SYSTEMS IMPACTED: 

  • Campus file servers

  • myPugetSound.edu

  • PeopleSoft Human Resources

  • PeopleSoft Financials

  • PeopleSoft Campus Solutions

  • vDesk

  • Various Puget Sound systems and applications

REASON FOR IMPACT:

  • To ensure a secure, reliable computing environment, TS will be completing routine patch maintenance on our Puget Sound production servers.

 

ADDITIONAL INFORMATION:

  • The university network, internet access, and wireless will NOT be affected.

  • Technology Services schedules regular maintenance windows, generally on the second Sunday of every other month, to ensure a secure, reliable computing environment.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice: Zoom Service Interruption – RESOLVED

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This logo identifies the Technology Services department within the University of Puget Sound

Dear Campus Community, 

Zoom has resolved the earlier issue related to domain name resolution on the zoom.us domain. All affected services are now fully operational. 

If you continue to experience issues accessing Zoom, we recommend rebooting your workstation, which can help clear any lingering connectivity problems.

Thank you for your patience during the disruption

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

Notice: Ongoing Zoom Service Interruption

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This logo identifies the Technology Services department within the University of Puget Sound

Issues with multiple Zoom Services

Dear Campus Community, 

Technology Services (TS) is aware of ongoing issues affecting several Zoom services. Zoom has identified a domain name resolution issue with the zoom.us domain and is actively working to resolve it. We will provide updates as soon as more information becomes available. In the meantime, you can check the status of Zoom services by visiting the Zoom Status page.

For more information on Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website. We appreciate your patience as we work to resolve the issue. 

If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu

{NETWORK – Residential & Dorm Locations}: Planned Maintenance – Mornings of Tues Apr 15 & Wed 16 [COMPLETE]

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This logo identifies the Technology Services department within the University of Puget Sound

Dear members of the Puget Sound community,


Technology Services (TS) has completed the following maintenance activities. Details on the maintenance performed are available below:


Residential and Dorm Wired Network: Planned Maintenance

Tuesday, April 15, 2025 | 5 – 11 a.m. (Complete)

Wednesday, April 16, 2025 | 5 – 9 a.m. (Complete)


SYSTEMS IMPACTED: 

  • Campus Wired and Wireless Network Access were unavailable intermittently during the maintenance windows in the following buildings.
    • Maintenance Completed
      • Harrington/Schiff
      • Trimble
      • Todd/Phibbs
      • Anderson/Langdon
      • Regester/Seward
      • East Campus/Langlow/Residential
      • West Campus/Greek Row/Residential
      • Oppenheimer/Smith
      • Thomas

REASON FOR MAINTENANCE:

  • To ensure a secure, reliable computing environment, TS made changes to the Network Access Control system.

To learn more about Technology Services' Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

Thank you for your patience as we conduct this important work. If you have any questions or concerns, please don't hesitate to contact the TS Service Desk. 

TS Service Desk

Walk-In Support: Tech Center in Collins Library

Phone Support: (253) 879-8585

Online Help: support.pugetsound.edu 

Email Support: servicedesk@pugetsound.edu