Our service provider performed some maintenance to our off-campus telephone connection. We lost connectivity Thursday evening, May 13th from approximately 8:00 to 8:30 pm.
Category Archives: Unscheduled Outages
[Resolved]Password Synchronization Disruption 5/12
Password synchronization and network/domain password resetting are currently disabled. Technology Services is currently working on restoring this service and we expect it to be restored shortly. We will update you as soon as possible.
UPDATE: Password Synchronization has been re-enabled as of 4:10pm on 5/12.
Reports server bounced, 4/27/2009
The reports server experienced the same problem as last Monday. Bounced the server to see if it resolves the issue. Paul will continue to research the cause of this problem.
Reports Server bounced
Cascade and FAMIS users reported issues receiving their reports that are run through the reports server. Users received an error message saying that job ###### wouldn’t run. When we looked in the reports server (past jobs), that particular job_id did not show up (it was a future job_id!).
Resolution: bounced reports server
[Resolved] www.ups.edu Publishing Problem 4/10/2009
This evening, a problem with publishing content to the Athletics site was resolved by republishing the entire Web site. During the republishing process, images may not have displayed correctly; however, content was available throught that period.
[resolved] Application Servers Dev and Test not responding
The Oracle listener on Albert stopped functioning 3/26/2009 around 9:15 or 9:30am, which caused all Oracle databases on the machine to stop responding.
This affected development and test application servers. Specifically Registrar staff testing was interrupted. No production services were affected.
The listener was bounced and service restored after about 20-30 minutes.
Banner/Cascade Web Forms Server bounced at 2:10 p.m.
Due to problems on the forms server, we had to bounce it at 2:10 p.m. this afternoon. This kicks all current users off, so I sent an email to them alerting them of the situation. This affected all users in Banner Web Forms and Cascade Web Forms.
We are actively researching the problem and want to get it fixed soon.
[RESOLVED] Events Calendar unavailable
A component of the events calendar malfunctioned at approxiamtely 3:45 PM causing the site to be unavailable. Service was restored at approximately 4:45 PM.
Cascade and Banner Web forms down briefly
Cascade Web Forms and Banner Web Forms were down for a little while after 2 p.m. today. We are having unexplained errors on the forms server and we had to bounce it. We are changing the configuration to see if that helps this problem.
[Resolved] Brief Alexandria Service Disruption 2/25/2009
Technology Services was alerted around 8:15 am that Alexandria shares were unavailable. Services were restored as of 8:30am. Steps are being taken to 1) improve the stability of Alexandria and 2) better alert TS staff when critical services on Alexandra are unavailable.
[Resolved] Server performance problem, 2/20/2009
At 11:30 am, one of the servers began experiencing performance problems. Banner, CRM, FAMIS, and Cascade batch processing are impacted by this.
Update: 2:05 pm, the performance problem on Camano has been resolved. CRM is still down.
Update: 2:45 pm, service has been restored on CRM
ARP problem with 192.124.98.129 2/7/2009
At about 2:15 PM today, the ARP entry for 192.124.98.129 (ezproxy.ups.edu) was incorrect on the network core router. This of course caused the Ezproxy server to go offline. The ARP cache was cleared, and the correct entry was reestablished. The cause for this has not been discovered yet. A duplicate IP address is suspected.
[RESOLVED] Ezproxy server down 2/7/2009
The Ezproxy server was unavailable starting at approximately 2:15 PM today. This caused much of the Library’s Research Gateway section of the website to be unavailable. Service was restored at approximately 3:30 PM.
[RESOLVED]Short Service Interruptions 2/7/2009
We experienced a wireless interuption from 5:45-7:15. Our servers were unavailable from the internet from 5:45-6:15am. All connectivity has been restored. All services are back to normal. If you experience any additional issues please call the Technology Services HelpDesk at 879-8585.
[RESOLVED] Mail to and from the Internet is not flowing 2/7/2009
Since 5:20 AM this morning most email has not been delivering to and from the Internet. We are addressing the problem right now, and hope to have this resolved within the hour.
This problem was due to a routing misconfiguration during this morning’s scheduled maintenance. Mail deliver was restored at 10:30 AM. Mail sent to or from the Internet will be delayed 1-2 hours while the mail servers process the backlog.