Category Archives: Uncategorized

[Complete] Pre-Production Maintenance — Thursday July 15th, 7:00 AM – 9:00 AM

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Update at 10:30 AM:  After database refreshes, all dev/test services should now be back online, maintenance is complete.

Update at 9:09 AM:  Some hiccups happened with the database refresh of dev/test databases.  Due to that the following servers are still offline:  lummi, decautr, and hope.  All other servers and services are online

On Thursday July15th from 7:00 AM – 9:00 AM the following pre-production servers may be unavailable due to maintenance:

  • VMhost4
  • lummi
  • hope
  • decatur
  • daisy
  • tomcat-dev
  • VMhost2
  • alacartedev
  • athabascadev
  • mi007rck2-2tp
  • moodle2
  • mysqldev
  • sharehouse
  • Union
  • vmwktestvistax64

Services:

  • bjp for ridge and summit
  • Clean address for ridge and summit
  • Job submission
  • OAS on hope and deactur
  • Oracle Forms on Fidalgo

[Complete] Pre-Production Maintenance — Thursday June 17th, 7:00 AM – 9:00 AM

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Update at 8:45AM:  All services are back online.
On Thursday June 17th from 7:00 AM – 9:00 AM all pre-production servers are to be patched.  This means that all test systems may be intermittently or entirely unavailable during this time.  Most users will not be impacted, as most users do not have access to preproduction servers.  Specifically, the following servers will be impacted:
  • lummi
  • pilchuck
  • shaw
  • decatur
  • squaxin
  • hope
  • mysqldev
  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0

NTP on tick/tock.ups.edu Retiring

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As of 3PM on 5/17/2010 tick and tock.ups.edu nor the IP addresses 192.124.98.46 and 192.124.98.210 should be used for NTP service.  Going forward, please use ntp1.pugetsound.edu and ntp2.pugetsound.edu only.

Tick/tock.ups.edu will continue to work for a short amount of time, but directed at different systems.  Please contact the service desk at x8585 if you experience any problem using the new service.

[Complete] Production Maintenance Window 5/23/10 from 8:00 AM to 4:00 PM

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Updated 5/23/2010 at 3:58 PM:  All services are now back online, including password synchronization.

Updated 5/23/2010 at 3:15 PM:  Currently all applications are available again, but desktop and email password changes are not currently syncing to Cascade; we expect this issue to be resolved by 5:00 PM.

The next production maintenance window is Sunday, May 23, from 8:00 AM to 4:00 PM.

This month some database applications will be unavailable during the outage window including Cascade and Banner.  All other services will remain available throughout the maintenance window.

[Resolved] Long running Database Job

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Processing a large batch of account deletions over the night of April 1, took much longer than expected. The job was killed a third of the way through and restarted later in the day as it was not adversely affecting performance. The cause of this slowness has been isolated, but not fixed.

[Complete] Sophos PureMessage Quarantine Maintenance 4/2 – 4/6/2010

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On Friday April 2nd starting at 1PM maintenance will be performed on our Sophos PureMessage spam quarantine.  During this time users may not have access to all their quarantined messages.  Users can continue to use the system during maintenance, but may experience poor performance.  We expect the system to be back online and fully functional by the afternoon of Tuesday 4/6/2010.

If you believe an important message was caught in Sophos PureMessage during this time, please contact the Service Desk at x8585.

All ldap uid values are now lower case

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Previously, some uids (usernames) in our ldap directories were stored in upper case while others were lower case. This inconsistency complicated certain operations.

On 3/17/2010 shortly after 11am, 7712 of the 14617 entries were changed to lower case.

The few situations affected have been handled, and individual users should not notice any effect of this change.

Non Production patch maintenance

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We are currently experience patch related issues with the following non-production servers ( Pilchuck, Lummi, Kickstart and Moodle2). We are working to resolve these issues as quickly as possible. A notification will be sent out as soon as these issues have been resolved.