The Installation of the new storage array and SAN to support upgrades of the database and email systems was completed with the reboots of all database servers from 5:30 to 6:30 AM this morning. CRM was restored at 7:45 AM. The extended timeframe was necessary to ensure that all existing and new LUNs had redundant paths to their hosts in the SAN.
Category Archives: Scheduled Outages
Ezproxy moved to new hardware 10/24/08
At 7:30 this morning, the ezproxy reverse proxy server was moved to the new web server hardware on www5. Downtime for the service was approximately 15 minutes.
Database/Email Systems Unavailable 10/25
Saturday, October 25, Technology Services will be performing important updates on our database systems and storage area network. This will impact our database and email systems. In order to minimize service disruption, there will be two groups of outages:
- 7 AM until 5 PM – Cascade Web, Banner, Famis, Basis, and the CRM will be unavailable.
- 7:30 AM until 9:00 AM – Email will be unavailable.
Network files and shares, and other network services will not be impacted.
SharePoint Unavailable noon-12:30pm Thursday, 10/16
The server where sharepoint resides (portal.ups.edu) needs to be rebooted to ensure correct operation of replaced equipment. This is expected to take less than 30 minutes.
Update @ 12:25pm:
SharePoint is now back online, was offline from approximately noon till 12:20pm.
Outgoing email Outage – Thursday October 16th from 6:30-7:30am
From 6:30-7:30 am on October 16th upgrades to the Sophos Pure Message anti-spam and anti-virus servers will cause delays in outgoing messages (from @ups.edu accounts to Internet users). Service is expected to be fully restored by 7:30am.
Update:
Outgoing mail was down from about 6:45-7:20am, mail is now flowing regularly. Please contact the helpdesk if you see additional delays.
Sophos Anti-Spam Service Outage – Tuesday, October 14th from 5:30-7:30am
All Sophos pure message anti-spam and anti-virus email servers will be down for maintenance from 5:30-7:30am to upgrade the software to the latest version. This upgrade is required to improve spam blocking for UPS email users.
During the upgrade mail should continue to flow between the University and the Internet, but may be slightly delayed at times until the upgrade is complete at 7:30am. The spam quarantine will be unavailable during parts of this outage as well. If the quarantine is not available please check back later in the day.
Update — 10/14/2008 @ 6:54am
All upgrades are complete and working as expected. Due to the upgrade process some email may have been delayed by a half hour or more, but should now be back to normal.
Spam Quarantine Outage – Friday, October 10th 6:30-8:30am
Starting at 6:30am on Friday, October 10th, the Sophos Spam Quarantine will be down for maintenance. During this time users will not be able to access their spam quarantines, but mail will continue to be delivered as normal. The Quarantine is expected to be available by 8:30am.
Update — 10/10/2008 @ 8:30am
Migration is taking longer than expected waiting on replication of small files. We currently estimate that the Spam Quarantine will be up approximately 9:30am.
Update — 10/10/2008 @ 9:45am
Migration was completed at approximately 9:30am.
Firewall upgrade scheduled for Friday 26th between 6-7am.
We will be upgrading our firewall early Friday morning to incorporate a new security patch. The actual down time should be mininal, because a reboot is required to implement the new software.
Web server replacement (www2.ups.edu)
Next week we will be moving web content on www2.ups.edu to new web server hardware. This is a routine replacement of an older web server. The move will take place on Tuesday evening, August 19, beginning at 5 PM and ending early morning on the next day, August 20. During this time it will not be possible to update websites on this server; however, the website itself will be available for normal viewing at all times. This will have no effect on content served from the main University web server, www.ups.edu.
Aruba Wireless Upgrade
We will be working to upgrade the Aruba wireless network on Friday 08/08/08 from 10:00am-12:00pm. We expect to have 2-3 short outages (5-10min duration) during this time. Please be prepared for these short intermittent loss of connectivity during this time. Thank you for your understanding.
Internet Router Upgrade
We will be making a change to our Internet router on 08/06/2008 between 6:00-7:00am. During this time you would experience intermittent outages to the internet. Please be advised that connectivity cannot be guaranteed during this time. Thank you for your understanding.
Scheduled Internet Outage
We will be replacing the main firewall on 07/31/2008 between 6-7:00am. There will be intermittent outages as we shutdown the old firewall and bring up the new one.
Network Firewall Upgrade
I will be upgrading the network firewall device on 07/24/2008 at 6:00-7:00am. Expect intermittent internet outages during this time.
Database Server Reboot 4.17.2008
Email sent to liaisons:
Thursday April 17, Information Services will be performing critical changes on our database systems to improve recent performance concerns.
Access to all database systems including Cascade, Cascade Web, Banner, Famis, Basis and Millennium will be unavailable from 5:30 AM until 6 AM Thursday.
If you have questions or concerns regarding this outage, please contact Jenifer Brauen by telephone at ext. 2725, 253.879.2725, or via email at jbrauen@ups.edu. Thank you for understanding our need to conduct critical systems work.
Thank you.
– Jenifer Brauen
Upgrade Firmware on Internet Router
Firmware was upgraded on internet router at 6:45am 03/17/2008.