Author Archives: myoung

PureMessage Edge Server Maintance 9/26

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On Friday 9/26 from 5am – 9:30am a redundant PureMessage server will be down for upgrades.  As this server is redundant end users should not notice any downtime.  Users may be unable to recover certain messages from the quarantine during this time.

Details:

Due to high iowait times support suggested we switch disks in the hades.ups.edu server to RAID10 (currently RAID5).  To achive this we will rebuild the server via our automated installation method and then restore the PureMessage applications and data.  Expected downtime for hades is 4.5 hours (1.5hr backup, 1hr disk rebuid, 1 hr OS load, 1hr restore)

Problems with www2.ups.edu

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Updated 9/25 11:51 AM

We currently are experiencing problems with www2.ups.edu. FTP service, which was not working earlier, has been restored.

We plan to reboot this system tomorrow morning (9/26/08) before 9:00 AM and hope that this will resolve the issues we’re having. More will posted here as we continue investigate the problems.

Cascade Unscheduled Downtime

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At 6 AM this morning, a reload of the core switch caused a failure of the network interfaces on the Cascade Web server. This in turn caused the Cascade web interface to be unavailable from 6 to 8:15 this morning. The server was rebooted and recovered, restoring service at approximately 8:15.

Other affected servers were grace, camano, and crystal, all of which were rebooted to restore service at 7:30 AM. Batch job processing was affected between 6 and 7:30 AM.

Web server replacement (www2.ups.edu)

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Next week we will be moving web content on www2.ups.edu to new web server hardware. This is a routine replacement of an older web server. The move will take place on Tuesday evening, August 19, beginning at 5 PM and ending early morning on the next day, August 20. During this time it will not be possible to update websites on this server; however, the website itself will be available for normal viewing at all times. This will have no effect on content served from the main University web server, www.ups.edu.

Main web server down briefly

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The main university web server (www.ups.edu) experienced errors caused by the Ingeniux (CMS) application this afternoon. Content was restored from backup, although this version of the content is a few days old. When the publishing operation finishes in about 30 minutes, all current content will be restored. If you are a content provider who published pages between 3:00 to 3:30 PM, we recommend publishing them again after 5:40 PM. Thank you.

Internet Service Resumes

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At approximately 10:30 AM, Internet service was resumed as Integra Telecom moved our routes to a temporary router. Internet service resumed until about 12:30 PM, when Integra moved our routes back to our normal router, causing a brief 5-10-minute interruption in service.