Merlin2 will be rebooted around 7AM on 12/18 in order to clear up some access issues on the server. We will update this post when it is available once again.
Author Archives: myoung
12/13/2008 Blackboard unresponsive
Reportedly at 3 PM Saturday, 12/13/2008 the Backboard server became unresponsive to login requests. At 4 PM, Technology Services staff were notifed by Security Services. The Blackboard services and database were restarted at about 4:20 , which restored service.
December 23, 2008: Spam Quarantine Unavailable 5-10am
On December 23rd from 5-10am the Sophos PureMessage spam may be unavailable for some messages/users. Mail will continue to be delivered as per normal. Should a user be unable to remove or deliver a message from their quarantine they should try again after 10am.
Due to a campus wide power outage from 5-7am on 12/23, this outage may be postponed depending on completion of that outage.
~~~~~~~~ Update 12/23 8:50am ~~~~~~~~~~~
This upgrade is progressing well, however it is taking a bit longer than expected. We may still make it up by 10am, but 11am is more realistic.
Please note that mail is being delivered normally and without delay, it’s just half of the spam quarantine is unavailable until 11am.
~~~~~~~ Update at 11:20 ~~~~~~~~~
The quarantine is now back online. From approximately 10:50-11:15am the quarantine was available off and on. Please contact the helpdesk if you have problems accessing your quarantine.
Cascade Web was not responding for 3 minutes
Cascade Web was not responding for 3 minutes due to database connection issue. Corrected the issue and now it’s fully operational.
Wireless Outage
The Wireless network has been restored. 12/2/2008 18:05pm
At various locations across campus, we are experiencing a wireless network outage. Those building affected include Wheelock, Wyatt, Field House, South Hall, Trimble, Library (upper floors), and Regester. Our network manager is aware of the issue and working with our vendors to resolve it as soon as possible.
November 24, 2008: Blackboard & Alexandria (Faculty & Student File Share) Down Wednesday 11/26 5:30-6:00am
From 5:30am to 6:00am on Wednesday, November 24th, Blackboard and Alexandria will be offline. Alexandria contains student, faculty, and department file shares which will be unavailable for this short outage.
Outgoing Email Outage on 11/6 from 5:30-7am (Update- Completed at 6:10am)
On the morning of November 6th at 5:30am messages sent from inside the University to external receipients will be delayed until 7am. The outage does not affect messages from University users to other University users.
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Update: This outage is compete as of 6:10am on 11/6. All outgoing mail should now be back up to speed. Please contact the helpdesk if you see any irregular behavior.
New Storage Array and SAN Installation Complete 10/27/2008
The Installation of the new storage array and SAN to support upgrades of the database and email systems was completed with the reboots of all database servers from 5:30 to 6:30 AM this morning. CRM was restored at 7:45 AM. The extended timeframe was necessary to ensure that all existing and new LUNs had redundant paths to their hosts in the SAN.
Ezproxy moved to new hardware 10/24/08
At 7:30 this morning, the ezproxy reverse proxy server was moved to the new web server hardware on www5. Downtime for the service was approximately 15 minutes.
Database/Email Systems Unavailable 10/25
Saturday, October 25, Technology Services will be performing important updates on our database systems and storage area network. This will impact our database and email systems. In order to minimize service disruption, there will be two groups of outages:
- 7 AM until 5 PM – Cascade Web, Banner, Famis, Basis, and the CRM will be unavailable.
- 7:30 AM until 9:00 AM – Email will be unavailable.
Network files and shares, and other network services will not be impacted.
SharePoint Unavailable noon-12:30pm Thursday, 10/16
The server where sharepoint resides (portal.ups.edu) needs to be rebooted to ensure correct operation of replaced equipment. This is expected to take less than 30 minutes.
Update @ 12:25pm:
SharePoint is now back online, was offline from approximately noon till 12:20pm.
Problems with CMS Publishing
The Content Management System stopped publishing content to the main web server at about 9:10am this morning. I believe that this problem has been resolved; however, new content will be unlikely to appear on the main web server until after 3:30pm.
If your changes haven’t shown up on the main web server by 4:00 pm, please publish the pages again. Thank you.
Outgoing email Outage – Thursday October 16th from 6:30-7:30am
From 6:30-7:30 am on October 16th upgrades to the Sophos Pure Message anti-spam and anti-virus servers will cause delays in outgoing messages (from @ups.edu accounts to Internet users). Service is expected to be fully restored by 7:30am.
Update:
Outgoing mail was down from about 6:45-7:20am, mail is now flowing regularly. Please contact the helpdesk if you see additional delays.
Sophos Anti-Spam Service Outage – Tuesday, October 14th from 5:30-7:30am
All Sophos pure message anti-spam and anti-virus email servers will be down for maintenance from 5:30-7:30am to upgrade the software to the latest version. This upgrade is required to improve spam blocking for UPS email users.
During the upgrade mail should continue to flow between the University and the Internet, but may be slightly delayed at times until the upgrade is complete at 7:30am. The spam quarantine will be unavailable during parts of this outage as well. If the quarantine is not available please check back later in the day.
Update — 10/14/2008 @ 6:54am
All upgrades are complete and working as expected. Due to the upgrade process some email may have been delayed by a half hour or more, but should now be back to normal.
Spam Quarantine Outage – Friday, October 10th 6:30-8:30am
Starting at 6:30am on Friday, October 10th, the Sophos Spam Quarantine will be down for maintenance. During this time users will not be able to access their spam quarantines, but mail will continue to be delivered as normal. The Quarantine is expected to be available by 8:30am.
Update — 10/10/2008 @ 8:30am
Migration is taking longer than expected waiting on replication of small files. We currently estimate that the Spam Quarantine will be up approximately 9:30am.
Update — 10/10/2008 @ 9:45am
Migration was completed at approximately 9:30am.