Author Archives: lmmorris

{myPugetSound} Page Loading Error: Nov 12 – RESOLVED @ 1:20 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Page Loading Error [RESOLVED]

Tuesday November 12 @ 11:10 a.m. – 1:20 p.m.

REASON FOR IMPACT: Customers reported issues with the myPugetSound.edu page not loading properly. Technology Services has put in a workaround and plan to install a permanent fix this evening.   

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} Page Loading Error: Nov 12 @ 11:10 am

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

myPugetSound: Page Loading Error

Tuesday November 12 @ 11:10am

REASON FOR IMPACT: Customers have reported issues with the myPugetSound.edu page not loading properly. Technology Services is working to resolve the issue and will update once resolved.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

Firewall Maintenance – Sunday Sept 29, 2 p.m.-5 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

NETWORK: Firewall Maintenance

Sunday, September 29, 2019 from  2 p.m.-5 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment Technology Services will be performing maintenance on our firewall during this timeframe. These firewalls help prevent unauthorized users from accessing the campus network. Because of redundant firewalls there will be minimal downtime of the network that lasts only a few seconds as we switch between the primary and secondary firewalls. Users may experience momentary drops in internet service during this maintenance window.

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phone (VOIP) System} Planned Maintenance, Thurs Sept 12, 7 p.m.-7:10 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PHONE (VOIP) SYSTEM: Planned Maintenance

Thursday, September 12 from  7:00 p.m.-7:10 p.m.

REASON FOR IMPACT: Network Services will be performing a test of our telephone system. This will not impact outbound calls, but may cause inbound calls to fail.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

 

 

 

 

                                                                                                                                                                                                                                           

{Metasys/Johnson Controls} Planned Maintenance – Thurs Sept 12, 7 a.m. – 8 a.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Metasys/Johnson Controls: Planned Maintenance

Thursday, September 12 from 7 a.m.-8 a.m.

REASON FOR IMPACT: Technology Services will be performing maintenance to the system that handles heating, cooling, and provides fire alarm reporting to various buildings on campus. Security Services and Facilities Services will also be involved during the maintenance window.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PRINTING} – Planned Maintenance, Thurs Sept 5, 7 a.m. – 7:15 a.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PRINTING: Planned Maintenance

Thursday, September 5 from 7:00 a.m.-7:15 a.m.

REASON FOR IMPACT: Technology Services will be completing maintenance on the PaperCut print server to improve performance for student printing when there is heavy usage of the system.

 

ADDITIONAL INFORMATION:

·         This only impacts students logging in to print from campus printers.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} System Maintenance – Mon August 26, 9 p.m. – 9:10 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus Solutions, myPugetSound: System Maintenance

Monday, August 26 from 9 p.m. to 9:10 p.m.

REASON FOR IMPACT:
Technology Services needs to reboot servers to correct an issue identified in myPugetSound and PeopleSoft Campus Solutions.

 

ADDITIONAL INFORMATION:
For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Phones} Planned Maintenance, Tues Aug 6, 6 p.m. – 6:10 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

PHONES: Planned Maintenance

Tuesday, August 6 from  6:00 p.m.-6:10 p.m.

REASON FOR IMPACT: Network Services will be performing a test of our telephone system. This will not impact outbound calls, but may cause inbound calls to fail.

 

ADDITIONAL INFORMATION:

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

[COMPLETE] Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 19th @ 5 p.m. to Sunday, July 21st @ 8 p.m.

REASON FOR IMPACT: Technology’s Services updated myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as they did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 19 @ 5 p.m. to Sunday July 21 @ 8 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 19th @ 5 p.m. to Sunday, July 21st @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{myPugetSound} {PeopleSoft Campus Solutions} Planned Maintenance – Friday July 19 @ 5 p.m. to Sunday July 21 @ 8 p.m.

Posted on by

 

This is an announcement from Technology Services (TS). Please see details below.

Planned Maintenance: myPugetSound, PeopleSoft Campus Solutions

Friday, July 19th @ 5 p.m. to Sunday, July 21st @ 8 p.m.

REASON FOR IMPACT: Technology’s Services needs to update myPugetSound and PeopleSoft Campus Solutions to a more recent version so we have a secure and reliable environment. myPugetSound and PeopleSoft Campus Solutions will still look and feel the same as it did prior to the planned maintenance.

ADDITIONAL INFORMATION:

·         If you have issues connecting to myPugetSound or PeopleSoft Campus Solutions after the planned maintenance please try clearing your browser cache.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

 

{Howarth Hall} Network/ Phone Outage, June 28 [COMPLETE]

Posted on by

 

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Network/ Phone Outage in Howarth Hall – COMPLETE

REASON FOR IMPACT: Technology Services is replacing network switches in Howarth Hall. Wireless and wired (Ethernet) connections to the Internet will not be available during the maintenance window. Devices impacted include phones, computers, printers, card access to the building, elevator emergency phone, and any other network devices. Note that this is only impacting Howarth Hall; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·         Campus members needing access to Howarth Hall during the maintenance window should call security at 253.879.3311.

·         The elevator in Howarth Hall will not be available during the maintenance window due to the emergency phone not being available for use.

·         Other network devices not stated above may need to be rebooted after the maintenance window.

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Howarth Hall} Network/ Phone Outage, June 28 – June 30 beginning at 5 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Network/ Phone Outage in Howarth Hall

Friday, June 28 at 5 p.m. –  Sunday, June 30 at 6 p.m.

REASON FOR IMPACT: Technology Services is replacing network switches in Howarth Hall. Wireless and wired (Ethernet) connections to the Internet will not be available during the maintenance window. Devices impacted include phones, computers, printers, card access to the building, elevator emergency phone, and any other network devices. Note that this is only impacting Howarth Hall; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·         Campus members needing access to Howarth Hall during the maintenance window should call security at 253.879.3311.

·         The elevator in Howarth Hall will not be available during the maintenance window due to the emergency phone not being available for use.

·         Other network devices not stated above may need to be rebooted after the maintenance window.

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sunday June 23, [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, June 23, 2019 from 6 a.m.-3 p.m. [COMPLETE]

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

DATE(s) of IMPACT: Sunday, June 23rd, 6 a.m.-3 p.m.

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·         The university network, internet access and wireless will NOT be affected.

·         Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{Howarth Hall} Network/ Phone Outage, June 28 – June 30 beginning at 5 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below.

Network: Planned Network/ Phone Outage in Howarth Hall

Friday, June 28 at 5 p.m. –  Sunday, June 30 at 6 p.m.

REASON FOR IMPACT: Technology Services is replacing network switches in Howarth Hall. Wireless and wired (Ethernet) connections to the Internet will not be available during the maintenance window. Devices impacted include phones, computers, printers, card access to the building, elevator emergency phone, and any other network devices. Note that this is only impacting Howarth Hall; all other areas on campus will have available wireless and phone access.

ADDITIONAL INFORMATION:

·         Campus members needing access to Howarth Hall during the maintenance window should call security at 253.879.3311.

·         The elevator in Howarth Hall will not be available during the maintenance window due to the emergency phone not being available for use.

·         Other network devices not stated above may need to be rebooted after the maintenance window.

·         If you have a concern related to the maintenance window please contact the TS Service Desk via phone at 253-879-8585 or via email at servicedesk@pugetsound.edu.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.