Author Archives: kspiese

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 9, 6 a.m.-3 p.m. [COMPLETE]

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This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Feb 9, 6 a.m.-3 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, February 9, 2020 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Nov 10, 6 a.m.-3 p.m. [COMPLETE]

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance [COMPLETE]

Sunday, November 10, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PUGETSOUND SYSTEMS}: Patch Maintenance, Sun Nov 10, 6 a.m.-3 p.m.

Posted on by

This is an announcement from Technology Services (TS). Please see details below:

Puget Sound Systems and Applications: Planned Maintenance

Sunday, November 10, 2019 from 6 a.m.-3 p.m.

SYSTEMS IMPACTED: The following systems will be intermittently unavailable during the maintenance window:  

Campus file servers

Email and calendar

Canvas

Moodle

pugetsound.edu

myPugetSound.edu  

PeopleSoft Human Resources

PeopleSoft Financials

PeopleSoft Campus Solutions

vDESK

Various Puget Sound systems and applications

REASON FOR IMPACT: To ensure a secure, reliable computing environment TS will be completing routine patch maintenance on our Puget Sound production servers.

ADDITIONAL INFORMATION:

·       The university network, internet access and wireless will NOT be affected.

·       Technology Services schedules regular maintenance windows, generally on the second Sunday of every month, to ensure a secure, reliable computing environment. Thank you for your patience as we conduct this important work.

·        For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements site.

To opt out from receiving these messages in the future, please go to https://mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

{PeopleSoft Campus/myPugetSound} System Issues: Nov 30 @ 11:15 am – RESOLVED

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This is an announcement from Technology Services (TS). Please see details below.

PeopleSoft Campus and myPugetSound: System Issues – RESOLVED

Friday, November 30 from 11:15 a.m. to 11:20 a.m

REASON FOR IMPACT: Customers experienced issues logging in to PeopleSoft Campus due to database contention that resolved itself. Technology Services will continue to monitor the system.

 

ADDITIONAL INFORMATION:

·         You should now be able to log in to myPugetSound and PeopleSoft Campus with no issue.

·         For more information on Technology Services’ Incident Communication Plan or to view a list of our Critical Systems and definitions, please visit our Service Announcements page on the Puget Sound website.

 

To opt out from receiving these messages in the future, please go to mailweb.pugetsound.edu/mailman/listinfo/tscommunications and follow the Unsubscribe options in the TScommunications Subscriber section. For support questions please contact the TS Service Desk via phone at 253-879-8585.

 

 

Java plug-in update

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The configuration for Cascade forms, Banner, Famis, Bosscops, and Bosscars was updated to require a new version of Java. The version to be used now is 1.6.0_18.

Note: this caused some issues this morning, when version 19 was inadvertently coded to be downloaded. Several users experienced problems which required their Java to be uninstalled and reinstalled. By 9:30 am, the configuration was updated to download the correct version.

CRM bounce-backs weren’t processing

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We discovered that the CRM email bounce-backs were not being processed, resulting in a very full mailbox. Nick renamed the inbox, essentially cleaning out the mailbox, thinking that maybe the box was too full to process the messages properly. This appears to have fixed the problem. We will look into whether these are being cleaned out properly when the bounceback is processed (or, being marked for deletion but then never deleted).

We also discovered that messages were being routed to the Junk email mailbox. CRM only processes bounce-backs found in the Inbox. We suspect that our use of Outlook to access the bounces email account has caused this to occur. We will look into using a tool other than Outlook for accessing this IMAP account.

Posted in CRM

Reports Server bounced

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Cascade and FAMIS users reported issues receiving their reports that are run through the reports server. Users received an error message saying that job ###### wouldn’t run. When we looked in the reports server (past jobs), that particular job_id did not show up (it was a future job_id!).

Resolution: bounced reports server