Monthly Archives: June 2009

6/28/09 Maintenance Window Details

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See the post in the “Maintenance Windows” catagory for the public communication.

This month the Sophos PMX servers were patched with the latest Linux patches, and upgraded to the latest PureMessage version.

We also did the following non-recuring tasks:

  • Upgraded Alexandria’s MD3000 Firmware
  • Upgraded AntiVirus to EPO on Webserver1 and Webserver2
  • Cleared stale VSS copies on SanJuan

Finally, all production Windows servers were patched:

  • Alexandria
  • BE1
  • BE2
  • BE3
  • CBORDFSS
  • CLTACC1
  • CLTACC2
  • CMS
  • DHCP-1
  • DM-1 to DM-8
  • EPO
  • FE1
  • FE2
  • ILLIAD
  • INTCHK
  • KEEPER
  • KRONOS
  • LENEL
  • MAURY2
  • MBS1
  • MBS2
  • MBS3
  • MEDIA
  • MERLIN2
  • MICROS
  • MSPROJECT
  • ODYSSEY
  • PROJECTS
  • SANJUAN
  • UPSCA03
  • VASHON
  • VERONICA
  • VIAWARP
  • VMMON
  • WEBSERVER1
  • WEBSERVER2

[Complete] Next Maintenance Window 6/28/09

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This month’s outage was completed 1:30PM.  All services other than Cascade Web and Banner were available by noon as expected.

The next production maintenance window is Sunday, June 28th, from 8:00 AM to 4:00 PM.

From 8:00 AM to Noon, all services may be intermittently or entirely unavailable, including:

  • E-mail
  • Personal and departmental file shares (on Alexandria and Merlin2)
  • Database Applications:  Cascade, FAMIS, Millennium, and Banner

Please note that Cascade Web and Banner will continue to be unavailable until 4:00 PM.

OID Test groups and group members recreated today

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The Groups container was accidentally deleted in the OID test database today and had to be re-created based on priv data in the Summit database.
Here are the steps we had to do to recover everything:
1. Recreate the Groups container.
Export the Groups container definition (as an LDIF command) from the OID production instance, and import it into OID test. You’ll need an LDAP browser tool to do this, like JXplorer.
2. Recreate all the AD groups.
Set the status of all the pugetsound domain groups in the privilege table to PA and run
privcmd.resolve_pending_privdef on each one.
3. Recreate the members in the AD groups.
Set the status of all AD person_privilege records to PA and run privcmd.resolve_pending_privs.
4. Recreate the portal group container.
Export the portal.070109.134036.113589000 container definition (as an LDIF command) from the OID production instance, and import it into OID test. You’ll need an LDAP browser tool to do this, like JXplorer.
5. Recreate all the portal groups.
Set the status of all the portal groups in the privilege table to PA and run
privcmd.resolve_pending_privdef on each one.
6. Recreate the members in the portal groups.
Set the status of all portal person_privilege records to PA and run privcmd.resolve_pending_privs.
7. Address any unusual configuration issues.
ViewsFlash groups have a special setup, the administrator group is a member of the creator group, so that has to be done manually.

Office 2007 Compatibility Files Installed on Campus Computers

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In preparation for the Office 2007 deployment in late July, Microsoft Office Compatibility files will be installed on campus computers this evening. In addition, we will be performing system scans over the next few days to ensure PCs meet the minimum requirements for Office 2007.

No action is needed from the campus community and the files will be automatically applied upon rebooting after June 23, 2009. The reboot may take a minute or two as files are applied.

To install the Microsoft Office Compatibility Pack on your home computer, follow the links on our download page.

Visit our Web site for information on today’s preparation phase or the coming Office 2007 project.

[Complete] Pre-Production Patch Window 6/18/09 7am-9am

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Only the following servers were patched due to limited staff availability:

  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0

During this month’s pre-production patch window the following servers will be patched from 7am-9am on Thursday 6/18/09:

  • lummi
  • pilchuck
  • kickstart
  • moodle2
  • EXDEV
  • FIDALGO
  • GALAXY
  • KETRON
  • PORTAL
  • VS0

\merlin2oiscommonnssgdocumentationpatchprocessjune2009june2009.docx

[Resolved] Spam Sent From The E-mail System 6/4/09

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A spammer gained control of a user account today when the account owner responded to a phishing message. The spammer sent a large volume of spam. This was noted at 9:30 PM and the user account was locked. TS staff will be checking with several recipient sites such as HotMail and Yahoo to make sure that the college has not been placed on blacklists, but you may experience E-mail delivery problems because of this incident.

[resolved] Web forms was down this morning

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Web forms was down this morning which included Cascade, Famis and Banner (a separate announcement has been posted to the Help Desk site for public viewing).
Patches were applied on the sanjuan server yesterday, and it wasn’t working after that. Paul fixed something in the configuration and bounced the server and now it’s working again.